Sky issues update after customers complain of TVs going blank due to ‘frustrating' glitch
The "frustrating" bug appears to affect some Sky Glass TV s, the company's internet-streamed product.
And at the moment there doesn't appear to be a permanent fix, only temporary workarounds.
The first reported issue dates back to mid-April, when a viewer said channels fail to load and shows a technical fault alert on screen.
Others see a "please wait for your programme to load" message.
"If i take the plug out and plug it back it it seems to then work but has gone blank screen with sound a few times," the person wrote on Sky 's forum.
"I had an issue a couple of days ago with the screen going black but could still hear the programme playing," a second user commented.
Fast forward to today and the issue seems to persist, with the small number of people affected losing their patience.
"I reported the issue with Sky, I've completed the form on here several times but I'm so fed up with this, I've sent a complaint email to Sky," one viewer said.
"Another day, another reset - getting tedious now . . ." another added.
On May 2, a Sky rep updated viewers saying support teams "continue to investigate this issue".
But a spokesperson has told The Sun it is being looked at "as a priority".
"We're aware of a technical issue which we believe is impacting a small number of Sky Glass customers," Sky said.
"We're investigating this as a priority and are sorry for any inconvenience caused."
What's causing the issue?
By Jamie Harris, Assistant Technology and Science Editor at The Sun
It's easy to think that an issue like this might be because of your internet connection.
That's what I thought was happening to my Sky Glass when this problem first happened - though fortunately resetting seems to have fixed mine.
We don't know the exact cause as yet but problems like this usually happen due to a faulty software update.
And it seems to be limited to a small number of people too.
Experts at Sky will be working away trying to find the source of the problem to repair it and put out a new update that brings everything back to normal.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
The Independent
an hour ago
- The Independent
Tesla sales grow again as EVs account for a quarter of car sales in June
Latest new car sales figures show a sharp increase in the take-up of electric cars with 46,354 new EVs registered during June, an increase of 39.1 per cent on June 2024. That means a quarter of all cars sold in June were fully electric. So far in 2025, 224,841 electric cars have been registered, accounting for 21.6 per cent of the entire car market. Even though that represents over 34.6per cent growth year-on-year, that still falls short of the government target of 28 per cent market share for EVs in 2025. Tesla returned to the top of the EV sales charts with sales up 14 per cent year-on year. Deliveries of the new Tesla Model Y have started to come on stream with 4,181 of them delivered to new owners in June. Deliveries of the Tesla Model 3 also picked up with 3,538 sold. Although the overall van market has declined so far in 2025, demand for electric vans has grown by a massive 52.8 per cent. However, that also falls well behind the government's ZEV Mandate target for vans of 16 per cent for 2025. Mike Hawes, SMMT Chief Executive, said, 'A second consecutive month of growth for the new car market is good news, as is the positive performance of EVs. That EV growth, however, is still being driven by substantial industry support with manufacturers using every channel and unsustainable discounting to drive activity, yet it remains below mandated levels. As we have seen in other countries, government incentives can supercharge the market transition, without which the climate change ambitions we all share will be under threat.'
Telegraph
an hour ago
- Telegraph
Hobot-S7 Pro Window Cleaning Robot review: the robots aren't coming for window cleaners just yet
The products or services listed have been independently tested by our journalists. We will earn a commission from the affiliate links in this article. What is the Hobot-S7 Pro Window Cleaning Robot? You might be familiar with robot vacuums for cleaning your floors, but did you know that there is something similar for your windows? Yes, really. Still an oddity in the UK, window cleaning robots are designed to help you reach the top of your windows, whether on the inside or the outside. On paper, they're ideal if window cleaning is one of your least favourite chores. One of the newest models on the market is the Hobot-S7 Pro Window Cleaning Robot. It has dual sprays and mop pads, anti-scratch edge sensors and bumpers. Having tested the best window vacuums, I was keen to see how it compared. Traditional window vacuums like the Karcher WV2 are generally better suited to interior cleaning, especially on upstairs windows, but this one promised to work at a height and beyond my reach. Keep reading to find out if it can save you from shelling out on a professional window cleaner next time your windows need a spruce. JUMP TO: How we test window cleaners As with my review of the Tower Cordless Window Vacuum, I considered a number of key metrics including how successfully it removed water, condensation and grime, its suction power and how securely it adhered to my windows. I also assessed whether it provided a streak-free finish and the size and design of the water tank. As I tested it on a range of different windows and even my conservatory door, I was keen to determine noise levels and the simplicity of set up. Finally, I wanted to discern how the robot cleaning device was powered and how long it took to recharge fully between uses. Over the course of a month I tried the Hobot-S7 Pro Window Cleaning Robot in a range of different weather conditions, from an unseasonably hot and sunny day to a slightly windier afternoon, to see if this affected its performance. Why you can trust Telegraph Recommended Our thorough, real-world tests will always help you find the best product. No manufacturer ever sees Telegraph Recommended reviews before publication and we don't accept payment in exchange for favourable reviews, nor do we allow brands to pay for placement in our articles. All opinions are based on independent expert opinion and our hands-on testing. Visit our Who We Are page to learn more. Suction power Score: 9/10 You might be wary of attaching a window vacuum to one of your exterior windows, which is understandable if you live several floors up. Happily, the Hobot stuck to the glass securely. It comes with a safety cord too, although I was nervous that this could potentially cause the robot vacuum to swing and damage the window or the surrounding wall if the suction was to fail. Nothing like this happened during my tests, though. You will need to manually move it from window pane to pane, as it can't traverse over edges and ledges. This means that it's not quite as hands-off as you might expect. But it still proves its worth on large panes. Mop head quality Score: 8/10 The Hobot uses two reusable microfibre pads to wipe, clean and buff away dust, dirt, bird droppings, rainwater and even some spider webs. It makes two passes as standard, unless you prompt it to change direction or focus on a specific area. At the end of its cleaning cycle it leaves a relatively streak-free finish. There were still a few smears if you looked at it from some angles though, so it wasn't quite as impressive as the results of my professional window cleaner. The microfibre was soft, so I didn't need to worry about it scratching or dragging on glass, while the pads stuck firmly to the Velcro that held them in place. They washed and dried quite impressively. You get a spare set, which is handy when the others are dirty or hanging out to dry. Water tank Even though it comes with dual water tanks which add up to a maximum capacity of 160ml (80ml in each), when I first went to fill them up I assumed that it wasn't enough water to clean an entire window, let alone several in a row. Yet I was pleasantly surprised by how much water remained even after cleaning several panes. And that was when filling them to below the recommended level, as instructed. The dual jets spray a light mist, saving your windows from becoming overly saturated. At times, some of the mist sprayed straight into the air instead of onto the window, which may be more of a problem on a windy day, compared to the calm day I tested it on. These rogue off-target jets mean some water – or cleaning solution – is wasted in the cleaning process. Speaking of cleaning solution, the device comes with a bottle of accompanying window detergent as standard, although you can use water alone. I tried both and found the results somewhat comparable. The detergent simply added some extra shine. Design Score: 6/10 The unit itself feels well made and of a high quality, with a decent heft, which I appreciated given its price tag. As I didn't need to worry about carrying it too much, other than to move it into place before leaving it to do its thing, I wasn't especially concerned about its 1.67kg weight. Its slimline design makes it easy to store. The noise is where I struggled. It's significantly louder than other window vacuums, with a strong whirring sound which I would say is comparable to a traditional floor vacuum. More annoying still are the loud voice alerts, prompts and beeping. As soon as you switch on the device you are hit with a barrage of noise and as far as I could tell after quite a bit of research and flipping through the instruction manual, there is no way to turn this off or down. Ease of use Score: 7/10 After charging for a few hours to prepare the UPS system, the Hobot-S7 Pro only took a few minutes to setup. It comes with an app and remote control, with both supposedly letting you direct it and add extra sprays. But I couldn't get the remote control to work and while the app was more effective, I didn't use it much – I was more than happy to let it work without interfering. Unlike cordless robot vacs like the Dyson VisNav, this cleaning device must be connected to its power cord at all times. It has a backup mode in case of a power outage, which keeps it in place for up to 20 minutes, but you must be within four metres (the total cable length) of a plug socket. Otherwise you'll need an extension lead. However, I liked not worrying about stretching or standing on a step ladder to reach the top of my conservatory door myself. It navigated the glass to clean right up to the top, including the pane edges, without any required effort from me. Technical specifications Even though the Hobot-S7 Pro Window Cleaning Robot is different to a traditional window vacuum, the robot has one direct competitor: the Winbot W2 Omni Robotic Window Cleaner. It's priced at almost £200 more at its full RRP, so how do the two compare, and is it worth the additional expense? Should you buy the Hobot-S7 Pro Window Cleaning Robot? If you want to take the hassle out of cleaning your windows, or would prefer to invest in your own cleaning device as opposed to regularly shelling out for a professional outdoor window cleaner, this could be a good option. It has a rather high upfront cost, meaning it isn't exactly budget friendly, but if it saves you hiring a professional it could pay for itself over a few years. Yes, if: You want a relatively hands-free cleaning experience You'd like to get right into corners You'd rather not pay for professional cleaning No, if: You're on a budget You don't want one which is overly loud or noisy Your windows are more than four metres away from a plug socket and you don't want to use an extension lead Hobot-S7 Pro Window Cleaning Robot FAQs How should you choose a window cleaning robot? Strong suction is key to keeping the robot safely attached, especially on tall or exterior windows. Robots that combine a thorough scrub with a wipe action tend to deliver the best results. Look for a robot that offers advanced navigation with edge detection, so it can clean efficiently without missing spots or getting stuck. How long does it last? As the Hobot-S7 Pro is plugged into the mains, it lasts as long as you need it to. In the case of a power outage, it has a backup mode to provide up to 20 minutes of usage. How often should you use the window cleaning robot? For some this might be every week, but for most it's every month. If you've noticed bird droppings or dust and pollen, you can increase the frequency. A good way to work it out would be to think about how often a professional window cleaner might come with their traditional window washing equipment.
BBC News
2 hours ago
- BBC News
Minister tells UK's Turing AI institute to focus on defence
Science and Technology Secretary Peter Kyle has written to the UK's national institute for artificial intelligence (AI) to tell its bosses to refocus on defence and a letter, Kyle said boosting the UK's AI capabilities was "critical" to national security and should be at the core of the Alan Turing Institute's suggested the institute should overhaul its leadership team to reflect its "renewed purpose".The cabinet minister said further government investment in the institute would depend on the "delivery of the vision" he had outlined in the letter. A spokesperson for the Alan Turing Institute said it welcomed "the recognition of our critical role and will continue to work closely with the government to support its priorities"."The Turing is focussing on high-impact missions that support the UK's sovereign AI capabilities, including in defence and national security," the spokesperson said."We share the government's vision of AI transforming the UK for the better."The letter comes after Prime Minister Sir Keir Starmer committed to a Nato alliance target of increasing UK defence spending to 5% of national income by 2035 and invest more in military uses of AI technology.A recent government review of UK defence said "an immediate priority for force transformation should be a shift towards greater use of autonomy and artificial intelligence".Set up under Prime Minister David Cameron's government as the National Institute for Data Science in 2015, the institute added AI to its remit two years receives public funding and was given a grant of £100m by the previous Conservative government last Turing institute's work has focused on AI and data science research in three main areas - environmental sustainability, health and national the institute has focused more on responsible AI and ethics, and one of its recent reports was on the increasing use of the tech by romance Kyle's letter suggests the government wants the Turing institute to make defence its main priority, which would be a significant pivot for the organisation."There is an opportunity for the ATI to seize this moment," Kyle wrote in the letter to the institute's chairman, Dr Douglas Gurr."I believe the institute should build on its existing strengths, and reform itself further to prioritise its defence, national security and sovereign capabilities." Turing 2.0 It's been a turbulent few months for the institute, which finds itself in survival mode in 2025.A review last year by UK Research and Innovation, the government funding body, found "a clear need for the governance and leadership structure of the Institute to evolve".At the end of 2024, 93 members of staff signed a letter expressing lack of confidence in its leadership March, Jean Innes, who was appointed chief executive in July 2023, said the Turing needed to modernise and focus on AI projects, in an interview with the Financial said "a big strategic shift to a much more focused agenda on a small number of problems that have an impact in the real world".In April, Chief Scientist Mark Girolami said in an interview the organisation would be taking forward just 22 projects out of a portfolio of letter said the institute "should continue to receive the funding needed to implement reforms and deliver Turing 2.0".But he said there could be a review of the ATI's "longer-term funding arrangement" next use of AI in defence is as powerful as it is parent company Alphabet faced criticism earlier this year for removing a self-imposed ban on developing AI the British military and other forces are already investing in AI-enabled government's defence review said AI technologies "would provide greater accuracy, lethality, and cheaper capabilities".The review said "uncrewed and autonomous systems" could be used within the UK's conventional forces within the next five one example, the review said the Royal Navy could use "acoustic detection systems powered by artificial intelligence" to monitor the "growing underwater threat from a modernising Russian submarine force".The tech firm Palantir has provided data operations software to the UK's armed Mosley, the head of Palantir UK, told the BBC that shift the institute's focus to AI defence technologies was a good said: "Right now we face a daunting combination of darkening geopolitics and technological revolution - with the world becoming a more dangerous place right at the moment when artificial intelligence is changing the face of war and deterrence."What that means in practice is that we are now in an AI arms race against our adversaries."And the government is right that we need to put all the resources we have into staying ahead - because that is our best path to preserving peace."Additional reporting by Chris Vallance, senior technology reporter
