Smooth and seamless Hajj journey for pilgrims, says official
Assistant Undersecretary for Pilgrims and Umrah Services at the Ministry of Hajj and Umrah, Dr Mohammad Ali Batouk, said the ministry's dedicated operations centre plays a crucial role in enhancing public relations and coordinating services to cater to the needs of pilgrims from around the world.
Speaking during a media visit, Dr Mohammad explained that the ministry tracks every phase of the pilgrims' journey, from the initial visa issuance to flight arrangements, airport arrival, transportation, and accommodation, as well as the readiness of lodging facilities.
'The centre carefully follows all these operational indicators to make the pilgrimage journey smooth and seamless. Our ultimate goal is to ensure that pilgrims can perform their religious rites comfortably and with peace of mind,' he said.
The centre also works closely with various sectors of the ministry and communicates directly with service providers to enhance the quality of services offered.
Dr Mohammad emphasised that feedback from pilgrims is taken seriously, and any issues raised are addressed immediately to minimise disruptions.
'These operations are monitored 24/7, starting from the last Hajj season until the end of the current one, inshallah. We are dedicated to resolving any challenges and ensuring that the pilgrims' experience is positive,' he added.
During the briefing, representatives from international media raised questions about measures to address illegal pilgrims.
Dr Mohammad assured that the ministry, along with related departments, is fully engaged in managing permits and maintaining discipline among service providers and pilgrims alike.
'The measures we have in place aim to guarantee that only authorised pilgrims receive services, thereby upholding the integrity of the pilgrimage and ensuring a safe and well-organised Hajj,' he said.
He further noted that updates on pilgrim arrivals and related information are published daily on the ministry's official social media accounts.
More than two million pilgrims are expected to perform Hajj this year.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
The Star
8 hours ago
- The Star
QuickCheck: Are Tabung Haji branches being shuttered?
RUMOURS about the closure of public service branches can create unnecessary panic. Recently, questions arose regarding the status of Tabung Haji's branches. Is it true that no branches have been closed? Verdict: FALSE No branches of Tabung Haji, including those in rural areas, have been closed so far, said Dr Zulkifli Hasan, Deputy Minister in the Prime Minister's Department (Religious Affairs), during a Q&A session in Parliament on Thursday (July 24). "There are no branches closed," he said. "However, based on records, branches with very low transaction numbers will be replaced by a new product or initiative called Tabung Haji Gerak," he explained, adding that Tabung Haji Gerak is a mobile counter operating from one location to another. He added that its schedule would be announced via social media and websites to facilitate public access to information and attendance at the counter. He stated this while responding to an additional question from Datuk Seri Ismail Abd Muttalib (PN-Maran) who wanted to know the number of Tabung Haji offices in states and districts and claimed that some offices would be closed. According to Zulkifli, there are currently 107 Tabung Haji branches still operating nationwide. Meanwhile, when responding to the difficulty some Malaysian pilgrims face in registering biometric data via the Saudi Visa Bio application, he informed that the issue is within the knowledge of his department. He said the problem is due to technical factors like mobile device compatibility, facial or fingerprint scanning inaccuracies, and the need for the application system to be upgraded according to current needs. "For the Hajj Season 1446H/2025M, Tabung Haji has taken several proactive measures to assist Malaysian pilgrims in using this application more easily," he noted. Tabung Haji also provides complete guidance and support to pilgrims through the official TH portal at to download and use the Saudi Visa Bio application. ReferenceS: 1. my/article/740156/berita/ nasional/tiada-cawangan-th- ditutup---timbalan-menteri- agama
Barnama
6 days ago
- Barnama
Over 40 Million Worshippers Visit Prophet's Mosque During Hajj Season 1446h
MADINAH, July 18 (Bernama-SPA) -- A total of 40,103,344 worshippers have visited the Prophet's Mosque during Hajj season 1446H, according to the General Authority for the Care of the Affairs of the Grand Mosque and the Prophet's Mosque. Accroding to Saudi Press Agency (SPA), the number of worshippers was recorded from Dhu Al-Qi'dah 1 to Dhu Al-Hijjah 29, reflecting achieving in the kingdom's ongoing efforts to facilitate visitor reception, enabling them to perform their rituals in a secure and tranquil environment. The authority emphasised its commitment to enhancing services within the Prophet's Mosque and its courtyards to meet the needs of worshippers and improve the overall religious experience for all visitors.
The Star
29-06-2025
- The Star
Indonesian transport ministry acts to prevent flight disruptions amid Middle East conflict
JAKARTA (Bernama-ANTARA): The Indonesian government has taken steps to mitigate potential flight disruptions caused by escalating conflict in the Middle East by coordinating with aviation stakeholders, including airlines and air traffic controllers, ANTARA news agency reported. In a statement issued on Sunday, Director General of Air Transport at the Ministry of Transportation, Lukman Laisa, said the ministry continues to monitor the Middle East situation closely to prevent any impact on Indonesia's flight operations. He said the ministry is working with state-run air navigation provider AirNav Indonesia, national airlines, and civil aviation authorities in relevant countries to ensure safe and seamless flight operations, particularly those that pass through Middle Eastern airspace. Laisa noted that, based on the latest Flight Information Region (FIR) data, several airspaces and flight routes in the region remain closed due to security concerns. "The eastern part of the Tehran FIR, parts of the Tel Aviv FIR, the Dubai FIR, and the Cairo FIR are still closed," he said. The ministry has reminded Indonesian airlines to monitor conditions regularly and adjust flight plans when necessary, especially for Hajj flights, which commonly transit the region. The public has been advised to remain calm and follow official updates from airlines and flight authorities. "Updates will be provided regularly based on real-time conditions," Laisa added. Meanwhile, flag carrier Garuda Indonesia resumed its regular Jakarta-Doha route on Saturday after Qatar reopened its airspace. Several other international airlines, including Qatar Airways, have also resumed flights to and from Qatar following the recent escalation. - Bernama-ANTARA
