Stirling train conductor wins top accolade for exceptional service at awards ceremony
Lorna Hunter, who has been a member of ScotRail's on-train crew at Stirling since 2011, was named Frontline Employee of the Year at the Scottish Transport Awards.
A rail conductor from Stirling has been crowned with a prestigious accolade at the Scottish Transport Awards 2025.
ScotRail conductor, Lorna Hunter, earned national recognition after being named Frontline Employee of the Year at the prestigious ceremony held atthe Radisson Blu Hotel, in Glasgow, last week.
Lorna, who has been a member of ScotRail's on-train crew at Stirling since 2011, was commended for her outstanding commitment to passenger safety and customer service.
In 2024, she was named as ScotRail's Employee of the Month following her courageous handling of a potentially dangerous situation involving an unruly passenger on a late-night train.
Her swift and level-headed actions were instrumental in safeguarding a vulnerable female passenger, leading to the offender's subsequent capture by British Transport Police.
Her professionalism and natural empathy shine through in her daily interactions with customers, and Lorna is regularly mentioned on social media by customers who share positive stories and praise her thoughtful approach.
Celebrating its 22nd anniversary, the Scottish Transport Awards were hosted by Transport Times and are dedicated to acknowledging the outstanding contributions made within Scotland's transport sector, whether through public service or private initiative, shining a spotlight on transformative ventures and pivotal individuals.
Upon receiving the honour, Lorna expressed her gratitude, saying: "I'm absolutely honoured to receive this award. It means a lot to be recognised in this way.
"I just try to treat every customer the way I'd want my own family to be treated, and I'm lucky to work with such a supportive team. There are so many brilliant people working on the railway every day, so to be singled out feels really special."
Grant Poulton, Managing Director of Transport Times, commented: "As the organiser of the Scottish Transport Awards, it's a privilege to recognise individuals like Lorna who go above and beyond in their roles.
"Her calm, compassionate and courageous response in a challenging situation exemplifies the values we seek to celebrate through this award. Lorna's dedication to passenger safety and her everyday kindness are what make Scotland's transport network truly exceptional."
Phil Campbell, ScotRail Customer Operations Director, expressed: "Lorna truly represents the very best of Scotland's Railway. Her courage, kindness, and dedication to serving customers with care and professionalism make her an outstanding ambassador for ScotRail.
"We are incredibly proud of her, and we're delighted that her efforts have been recognised at the Scottish Transport Awards."
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