
The Ounass Formula for a Successful Brand Activation
Partner Content
At BoF CROSSROADS 2025 in Dubai, Imran Amed, BoF's founder and CEO, sat down with Khalid Al Tayer, CEO of luxury e-commerce platform Ounass, to unpack his strategy for success when launching a global brand in the Gulf.
Imran Amed, founder and CEO of The Business of Fashion and Khalid Al Tayer, CEO of Ounass, on stage during day two of BoF CROSSROADS 2025. (Maya Cellixa)
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23 April 2025
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On April 10-11,
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(Jack Hall/ Hall/ Sending the Right Message at the Right Time 'Timing is everything' and remains a critical factor in relationship building — and is now increasingly data-backed for marketing activations. Knowing when a customer base is more likely to convert provides a key strategic lever, which in turn is more likely to drive retention and repeat business. 'All the data that we get from our customers show that 30 percent of transactions happen after 10pm, so you're able to then capture the audience at the right time,' said Ward. THG Ingenuity took this data learning a step further to inform its logistics planning, with the company extending its next day delivery option now as late as 1am the next morning. 'If you can convert a customer for next day delivery after 10PM, then you're operating in a world that other people aren't, so you're able to capture that customer that you want,' he added. 'Then, you've got opportunities to build brand loyalty.' At Asos, customer engagement data is now being used to develop AI machine-learning models, to 'predict the propensity of customers to churn within [a set number of] days or to purchase within [a set timeframe].' The retailer has also seen the benefits of pushing campaigns later in the evening, such as sale-end reminders. 'Being able to target only these people who we know have a high propensity to purchase within the next few days is very powerful,' she shares. This is a sponsored feature paid for by Klaviyo as as part of a BoF partnership.