'Getting Instagram to fix my account was almost traumatising'
So her employee opened a link to what turned out to be a fake Instagram verification form that requested log-in credentials. She filled it in, divulging the username and password, and shortly afterwards the account was taken over by hackers.What added to Ms Deane's anguish was that she says she had to fight with Meta to get her account back, which took four months.Initially she filled out the admin dispute form and sent it off, but heard nothing. Multiple emails followed but no action was taken."It's so incredibly frustrating when you're dealing with your account being hacked and there is no-one to talk to," she says. "It's almost traumatising because there is no-one who understands and can help escalate it."Eventually an email came from Meta, telling her that the case was closed, even though she was still unable to access her page.In the end the matter was finally resolved for Ms Deane because someone in the firm had a contact at Facebook, and the team emailed that person daily for the four months."Finally, I think they just needed to get us off their backs and they reinstated the account," says Ms Deane.
According to Jonas Borchgrevink, boss of US-based cyber security firm Hacked.com, Ms Deane is far from a unique case among people with business accounts on Instagram and Facebook."I would say that it is a massive problem," says Mr Borchgrevink. "There are probably thousands every day that are losing their business pages."His company helps firms recover their Instagram and Facebook accounts, and he gets "10 to 15 clients per week". "But those are just the ones that know about us and are able to pay the price, because these cases can take up to six months to sort."The BBC asked Meta to provide some numbers that would reveal the extent of the problem, and how it was tackling it, but it declined.However, it said in a statement, that "we take the safety and security of our community seriously and encourage everyone to create a strong password, enable two factor authentication and to be suspicious of emails or messages asking for personal details."We also have a feature called Security Check-up to help people keep their Instagram and Facebook accounts secure."
Hackers want to take over business social media accounts for a number of reasons. These including using the pages to sell fake products or place scam adverts, harvesting personal information, spreading malware, tricking people into sending money, or blackmailing the company in question to unblock the account.The last of these happened last year to David Davila, who is part of the marketing team at Quantum Windows & Doors, a small, family-run business based in Washington state in the US.He got locked out of the firm's social Facebook account when he responded to what turned out to be a fake message purporting to be from Meta.Because his phone number was linked to the account, that also fell into the hands of the scammers and, soon after the lock-out, he got a WhatsApp message demanding $1,200 (£900) to unlock the account.Unable to find a helpline, he searched on Google, but the number he rang put him through to more scammers. That link has since been removed by Google.Thankfully, Mr Davila was able to get the Facebook account unlocked a few days later.
Mr Borchgrevink believes that Meta is overwhelmed by the scale of the problem."It has implemented different security measures over the years and yet we still receive the same amount of clients, so I don't think there's been a lot of change there," he says.In fact, with scammers now utilising AI to make their messages seem even more believable, Mr Borchgrevink thinks the situation could get a lot worse.He tells the BBC that scammers are behind many of these lock-outs and one of their preferred methods of fooling people is to masquerade as customer support agents."They pretend to be Meta Support and send the business an email saying that they have infringed some kind of copyright or broken terms and conditions in some way, and that they need to verify themselves."The messages have the Facebook logo and are very believable. But when you start to verify your business page, they ask for the password and redirect you to a fake Meta site to steal log-ins."He said that the fraudsters often target a personal Facebook page first, because all business accounts need to be linked to one."Your personal account will also have admin rights to your business account. The scammers go into your business account and transfer the admin rights to their own or to fake profiles."Then they go back to your personal account and disable it by posting inappropriate content like terror-related or pornography-related. That disables your account and makes it really hard to recover either that or your business account."
The BBC has also learned of businesses losing access to their Facebook and Instagram accounts despite them not being hacked.One small business which is part of franchise, told the BBC that they lost access to their account when another franchisee gained a blue-tick verification. As a result of that their account was flagged as a clone.Meanwhile, others, such as digital marketer Chetha Senadeera, say that Meta has wrongly closed business accounts.Last autumn he realised that a Facebook page he managed for a mobile bank had gone missing. "It had just disappeared," he says."There was no notification to me or any of the team members. It was just gone. It was like it had been kidnapped, almost."The page was a crucial gateway to customers across Europe for Lithuania bank MyTU.Mr Senadeera says that the customer support agents he spoke to at Meta, Facebook's owner, were baffled. He says they told him that they could see the page, but that it had been restricted, and that they couldn't unblock it.Six months later, and the page remains locked.Meta tells the BBC that the page had been removed for violating its scams policies, via a link on the page that was flagged by its systems as potentially harmful.Mr Senadeera disputes that the firm has ever posted any harmful or misleading content. He says that Meta needs to do more, and move more quickly, to help firms get their Facebook and Instagram pages back, whether they have been a victim of fraud or not.
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North Wales Chronicle
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Daily Mail
an hour ago
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Locals' fury at plan to move asylum seekers into £250,000 flats that they say will bring crime spike and violent protests
Residents whose town could soon have a migrant hotel installed above shops in the middle of the high street fear it will cause 'mayhem' and lead to unrest. The Home Office sparked fury this week after it emerged they were secretly plotting, without consultation with the local council, to relocate 35 asylum seekers to a brand new development in Waterlooville, Hampshire, as part of a wider plan to lower the numbers in hotels and 'disperse' migrants across UK towns and cities. With just days to go until a decision is due to be made and amid a planned protest to block the move, residents have expressed concern at being kept in the dark over major decisions that could shape the future of their town. Pompey fan Steve, 58, who has lived in the area his whole life, told MailOnline: 'I've got a 13-year-old granddaughter, when you're about that age, you want to go out up the high street, but I'd be worried now. 'There's no criminal history checks on these people. It's easy to get swept up in that aspect, but it's not just that, I think it will attract trouble for us as well as the migrants. 'With the planned protests, I don't want people to start smashing things up because that plays into the hands of the Home Office and police who say 'see, there we go, right wing'. 'We have genuine concerns but the narrative can change quickly.' The earmarked development is a newly converted block of 19 flats called Waterloo House. It is owned by Mountley Group whose Director, Hersch Schneck, also owns a migrant hotel in nearby Cosham. At the top of the market, the flats could fetch £250,000 each but falling house prices mean taking them off the market and entering into a deal with Clearsprings, a company which procures accommodation for asylum seekers on behalf of the Home Office, could be a far more profitable move for Mountley Group. That's because the government could offer top of the market fees in order to get migrants into housing. As a result, Mountley Group could enjoy fixed guaranteed rates for several years and not be at risk of market turbulence. As well as private rentals, the Home Office is seeking medium-sized sites such as former student accommodation and old tower blocks to house migrants. The flats are located above a bric a brac store called The Junk Emporium which was once a Peacocks clothing store and before that, a Tesco. A member of staff at the shop, who rent from Mountley Group, told MailOnline how they only found out about the plans over Facebook and revealed the fallout of the row has severely impacted business. She explained: 'Yesterday we probably took around a third less. They [customers] think it's to do with us but it's not, we just rent the shop, they kind of assume we know what is going which we don't. 'We've had lots of phone calls and people coming in asking questions we can't answer. We were always under the impression that the flats above would be sold to commuters and people like that. 'The only thing the owners have told us is that it will not be for 35 single men, it is families. What concerns us is this protest. We have not had any assurances in the event of damage to the shop.' Others in Waterlooville, said to be named by soldiers returning from the Battle of Waterloo in 1815, feel just as left out of the conversation. Sid Conroy, who used to work for Airbus and now spends his time breeding racing pigeons, fears serious repercussions if the hotel gets given the greenlight. The 68-year-old said: 'I'm dead against it, there could be fights and trouble up here. You're going to have problems here, I can tell you that. 'There are people waiting years on housing waiting lists and it just seems like they get a brand new flat just like that? Why can't they look after us first? 'Our government is making us unhappy because of it. People are left behind, they're thinking more of the people coming in now. You get them coming over here, causing mayhem, causing trouble, all they get is a slap on the wrist and don't do it again. This is how I see it.' Jdarno Osborne, a mum whose children have challenging medical needs, says the hotel has left her angry because she has struggled to get stable housing in the past. The 36-year-old, who has lived in the area her whole life, said: 'It's funny how they can quickly house people from out of the country yet our own don't get support. 'I've got six kids, I lived in a two bed flat for thirteen years and yet somebody can come over and get helped straight away. 'My daughter is 15 now, they sometimes come here to hang with their friends. But it is worrying, there are things kicking off elsewhere because you hear of cases of rapes, harassment, stalking. 'We have to deal with this but people don't seem to care.' The row over the proposed hotel has triggered a political fallout which has seen local MP for Fareham and Waterlooville, Suella Braverman, the former Home Secretary, launch a petition to block the hotel going ahead. She said such sites make town centres 'no-go zones for the patriotic, common-sense majority' adding: 'This site, in the centre of our town, is utterly inappropriate for migrant accommodation. It must be stopped.' Her petition has garnered nearly 10,000 signatures. Leader of Labour-run Havant Borough Council, Councillor Phil Munday, said last week how the row came about after Clearsprings, who are procuring the site, sent their consultation to the wrong email address. In a furious public statement, he said he was 'extremely disappointed' that such an important issue was handled so poorly but went on to lambast Ms Braverman for 'headline-grabbing'. He added: 'They also failed to follow up to ensure a response of some kind was registered. These consultation exercises need to be taken seriously. The council have secured a 10-day consultation extension period to consider the plans. A decision is expected on 1st August. 'I look forward to the council providing a response that reflects the concerns of the borough', Mr Munday said. Nikki Woodley and her 14-year-old son Harry said they also have reservations if migrants were to be relocated to the high street. Nikki said: 'The council say the information was sent to the wrong person which I don't know if I agree with or not. But I'm obviously against the hotel. It's the worse place to put it because there are children everywhere here. 'I'm not saying they're going to be all horrible and bad and criminals but if they're illegal we don't know who they are, we've got no idea who they are, they could have PTSD. 'I don't suppose you'll come anyone who is for it.' Harry, who spoke to MailOnline with permission from his mum, said he sometimes hangs out on the high street and while the prospect of groups of young migrant men wouldn't bother him too much he said 'I'd probably feel a bit cautious' and consider socialising elsewhere. Kathleen Kingston, 67, who has lived in the area her whole life said housing people above shops on a high street is plain wrong. She went on: 'I think of the accommodation for locals like housing association, there are more people that need housing.' Patricia Walding, 87, added: 'These hotels are changing our towns, they are costing us a fortune and robbing the taxpayer while our own people are sleeping on the streets, I think it's disgusting.' But not everyone is so against the plans. One lady, an SEN teacher, who did not want to be named, feels local people are unloading unrelated grievances about their lives onto asylum seekers because they are 'an easy target'. The mum said: 'People have got different views, those views are not wanting to house asylum seekers. The views and reasoning behind it are one, very racist, and two, not the right reasons. You hear it a lot, just the chat about migrants. 'I don't believe for one second they care about the money side of things with the migrant criss or the actual safety of other people. 'I understand people are concerned about women and children. I'm concerned about the other side of it, the protests, all these people gathering. They'll say its peaceful but it definitely wont be. 'I've had asylum seekers as students, one of them has just past their level three and I couldn't be more proud. When you actually listen to someone like that and they tell you stories what it is really like to come from somehwere like that, you have no idea, you get to wake up in a warm bed every morning. When you see videos they won't show on the BBC. 'Everytime I share my views, people say it's stupid. But you can't help where you're born.' The Leader of Havant Borough Council, Councillor Phil Munday, said 'I understand we have an instructed duty from the Home Office to house asylum seekers within the borough, however it is important that the council works closely with all concerned to advise on the placement for these vulnerable people. 'I have taken immediate action and personally called The Home Office to request an extension to their consultation in order for us to respond accordingly. This has also been followed up with formal requests in writing from our officers. 'We are extremely disappointed that the company involved with this important consultation, considering the impact it may have on our local community, was not only sent to an incorrect email address, but they also failed to follow up to ensure a response of some kind was registered. These consultation exercises need to be taken seriously. Councillor Phil Munday added 'I also have grave concerns on the impact the recent video posted by MP Suella Braverman will have, and I would urge the community to act responsibly and allow us to address this matter formally in the correct manner. 'As part of my open letter to Suella Braverman MP on this matter I will be reminding her that those who could potentially be accommodated somewhere within our borough, will be supported asylum seekers. 'They are categorically not recognised by the state as illegal immigrants – regardless of the headline-grabbing title of Suella Braverman's petition – and I urge people to consider this in their views and actions.' As of late June 2025, there are approximately 32,000 asylum seekers housed in hotels in the UK. As of July 20, 2025, over 20,000 migrants have crossed the English Channel in small boats this year, according to the BBC.
