UAE: Al Ansari Exchange offers customers up to Dh60 cashback after remittance delay
The issue started on July 5, when customers who sent remittances had to wait for days to clear their transactions. It happened on a busy weekend, when many expats — after getting their monthly salary — sent money back home earmarked for household expenses, education, rent, medical bills, and other expenditures.
Al Ansari Exchange, touted as the UAE's largest remittance and foreign exchange company, had apologised to their customers and noted a technical glitch caused the delay.
Last week, Al Ansari Exchange confirmed to Khaleej Times that the remittance delays experienced on July 5, 'have been fully resolved and all other services remained unaffected by the technical issue.'
In yet another statement on Friday, July 18, Al Ansari Exchange said: 'We have thoroughly investigated the incident and have since implemented enhanced safeguards to prevent recurrence. (We) remain steadfast in (our) commitment to operational excellence, customer satisfaction, and the highest standards of security and reliability.'
'As a gesture of goodwill and in appreciation of our customers' patience and understanding, we have extended cashback vouchers ranging from Dh20 to Dh60. These amounts were determined based on the value of the transaction fees and the length of the delay. The vouchers are redeemable on customers' next remittance transaction,' the company added.
Al Ansari Exchange, a subsidiary of listed company Al Ansari Financial Services PJSC, again acknowledged the inconvenience experienced by their customers and 'affirmed that immediate and comprehensive remedial actions were taken.'
'We sincerely thank our customers for their continued trust and loyalty,' the company added.
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