If you filled up here, check your bank account
An unlucky group of customers who filled up or bought goods from the petrol station and convenience chain on Saturday, May 31 with a debit or credit card have checked their statements to find they have been grossly overcharged.
Sydneysider Steve called into the 2GB breakfast show and shared that his wife was looking through their bank statements when she noticed a whopping 134 payments of $106 had been made. Reddy Express said a technical issue led to the error. NewsWire/ Gaye Gerard Credit: News Corp Australia
'Well, she was just having a look – I don't really keep an eye on my bank details and how much I'm spending, I just like to earn it – she just sort of had a bit of a look on there and noticed that I'd had a pretty good time at the Reddy Express there,' he told host Ben Fordham.
'First of all I called the Reddy Express in Blackwater there and they were very helpful. They gave me a number to call, they said there was a nationwide issue.
'I called the number. Basically it's just an automated message and it said they're aware of the issue and you'd be refunded the money within two to seven days.
'I called my bank, Westpac, and they had not been made aware of it.'
Reddy Express has since issued an apology to customers via a statement on their website, blaming the error on a 'technical issue'.
'On Saturday (31/5) a technical issue led to intermittent EFTPOS errors affecting some guests paying by credit or debit card at Reddy Express stores,' the statement said.
'In some cases, this has resulted in guests being charged more than once for their transaction.
'We are working to reverse any duplicate transactions as quickly as possible. In most cases, people should have seen the refund appear in their debit or credit card accounts by now.
'If you have not yet received a refund or have not yet contacted us, please contact us now via our customer service office contactus-retail@vivaenergy.com.au or call 1800 656-055.
'Reddy Express sincerely apologises to any impacted guests.'
In a statement issued to 2GB, which Fordham read on air, the company said that people in difficult financial situations should get in touch with the Reddy Express customer service team to have the process fast-tracked. Reddy Express convenience stores are often co-located at Shell fuel pumps Ian Currie. Credit: News Corp Australia
Another listener, Angelo, phoned in to 2GB to share that his daughter Dominique had also been stung by the technical glitch.
'She went to the Reddy Express on Saturday and I think she spent $6.44 and bought a drink and chocolate, and the next day I think she realised that basically they had charged her 104 times for that transaction,' he said.
'So she actually went back there to confront them and ask them about it and they gave her the number.
'The challenge for my little daughter is she's going overseas in a week and a half … and she doesn't want to wait several days for the money maybe to come.
'I said to my daughter, 'That's why cash is king'.'
Reddy Express stores were formerly branded Coles Express before the chain was acquired by Viva Energy Group from Coles Group in 2023.
Viva Energy Group is the exclusive supplier of Shell in Australia, and the companies are in a long-term brand licence agreement until 2029.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Perth Now
15 hours ago
- Perth Now
Aussie shares crack fresh record high
Aussie shares marked a fresh record closing high on Tuesday, with healthcare and tech stocks powering the market forward. The benchmark ASX200 jumped 59.9 points, or 0.7 per cent, to close at 8630.3, while the broader All Ordinaries index lifted 60 points, or 0.68 per cent, to finish at 8875.3. The bourse's previous closing high was 8603 points, booked on July 4. The gains were broadbased, with 10 of 11 industry sectors ending in the green. Information Technology and Healthcare stocks led the charge, with the sectors advancing 2.16 per cent and 2.04 per cent, respectively. Tech darling Wistech jumped 1.76 per cent to $112.65 a share, while Technology One rallied 2.64 per cent to $40.37 and Xero lifted 1.15 per cent to $174.56. Healthcare giant CSL rose 3.75 per cent to $250.66 and Pro Medicus rallied 2.44 per cent to $324.74. Financials also lifted the market, with bourse-heavyweight Commonwealth Bank adding 0.58 per cent to $179.76. Westpac gained 0.69 per cent to $33.79 and ANZ rose 0.7 per cent to $30.29, but NAB slipped 0.13 per cent $39.61. The materials sector edged down 0.28 per cent on the back of concerning June quarter growth figures out of China. Year-on-year GDP growth hit 5.2 per cent, beating expectations of a 5.1 per cent rise. The benchmark ASX200 marked a fresh record closing high on July 15, 2025. Supplied Credit: News Corp Australia 'This was largely due to strong fiscal support and the front loading of production and exports to the US to beat tariffs,' IG markets analyst Tony Sycamore said. 'With these tailwinds set to abate in the second half of this year, Chinese GDP is expected to slow to 4.5 per cent. 'Furthermore, new home prices in 70 Chinese cities fell by 3.2 per cent year-on-year in June, marking the 24th consecutive month of contraction. 'Today's woeful Chinese housing data has direct implications for the Australian economy, given its influence on demand for key exports including iron ore.' BHP lost 0.86 per cent to $39.39, Rio Tinto declined 1.31 per cent to $110.28 and Fortescue retreated 0.71 per cent to $16.78. The local market followed modest gains on Wall St overnight on Monday, as investors prepared for the start of the Q2 earnings season in the world's largest economy. The Dow Jones added 88 points, or 0.2 per cent, to close at 44,459, while the S and P 500 index edged up 0.14 per cent to 6268 and the tech-heavy Nasdaq gained 0.27 per cent to 20,640. Investors and policymakers would look to key inflation data from the US on Tuesday night for further guidance, Mr Sycamore added. 'The forecast is for headline inflation to rise by 0.3 per cent month-on-month and for the annual rate to increase to 2.7 per cent,' he said. Bowen Coking Coal operates the Burton mine in central Queensland. Shares in the company tumbled 25 per cent in morning trade. Zoe Devenport Credit: News Corp Australia 'The core inflation rate is also expected to rise by 0.3 per cent month-on-month, which would push the annual core rate to 3 per cent, the highest since February. 'Unless the core reading comes in hotter than expected at say 3.2 per cent year-on-year or higher, markets are unlikely to react, given that both the Fed and the market have been anticipating inflation to rise this year due to tariffs.' In corporate news, outdoor media company oOh!media lifted 1 per cent to $1.74 despite revealing its contract with the Auckland Transport Authority would not be renewed beyond September. The contract represented 4 per cent of the company's reported revenue for the 2024 financial year. 'While oOh! is disappointed with this outcome, it has planned for this eventuality and is confident in maintaining a leading position in the New Zealand Out of Home market,' the company said. Embattled central Queensland coal miner Bowen Coking Coal moved closer to collapse, announcing Indonesian contracting giant BUMA had demanded a $15m payment. Shares in Bowen were voluntarily suspended from quotation just after midday after sinking 25 per cent in morning trade to 7.5c. The top gainer on the ASX200 was Lifestyle Communities, which surged 7.7 per cent to $4.47. The largest laggard was lithium miner Pilbara Minerals, slumping 4.55 per cent to $1.58. The Aussie dollar gained 0.09 per cent to buy US65.5c at the closing bell.
7NEWS
17 hours ago
- 7NEWS
Couple winched from Queensland mountain after rescuers spend nine hours trying to reach them on the ground
A couple has been winched to safety after spending a freezing night lost on Mount Cougal in Queensland 's Springbrook National Park. Experienced hikers Steve Lye and his partner, Shez, had set out for a scenic trek in the Currumbin Valley, in the state's southeast, but lost their way on the descent. Know the news with the 7NEWS app: Download today The couple, aged in their 50s, found themselves in dense bushland with light fading fast and temperatures dropping to near zero. 'We could see the stars, it was a clear night,' Steve told 7NEWS. 'But it was freezing. Lucky I had someone to cuddle.' They managed to get a phone signal to call for help about 6pm but rescuers could not reach them. Ground crews 'hiked for around nine hours looking for us, and they did find us but because the terrain was so difficult to get through, they had to backtrack,' Steve explained. Then 'a cliff would get in their way, so they had to backtrack again'. Police and State Emergency Service officers were in communication with the pair overnight before their location was pinpointed about 8am on Monday. The Westpac Lifesaver Rescue Helicopter was then called in. 'The first challenge was finding them, the next was finding a gap in that canopy to winch them out,' Brenden Scoffell from Surf Life Saving Queensland (SLSQ) said. 'Compared to our usual bread and butter which is out in the surf, it's very challenging. 'It was a very good outcome.' SLSQ said: 'Despite their phone battery going flat and being found in largely inhospitable terrain with minimal visibility below the tree canopies, the pair were winched to safety and dropped off near their vehicle.' The couple was assessed by Queensland Police and found to be in 'reasonable health and spirits'. Steve and Shez suffered a few minor cuts and abrasions but were otherwise in good health and were flown straight back to their own car without seeking further medical treatment. 'They put their lives at risk, so a massive thank you,' Steve said to 7NEWS of the rescue teams.
Perth Now
18 hours ago
- Perth Now
Catch-22 over leading Aussie export
International student arrivals continue to steadily increase, which could mean a massive boost for one of the nation's leading sectors. Australia welcomed 26,210 international students in May 2025, up from 24,270 in May 2024 and 22,500 in May 2023, according to new data from the Australian Bureau of Statistics. Thousands of people flow between Australia's borders every day. NewsWire / David Crosling Credit: News Corp Australia As the rate of international student arrivals steadily increases, AMP chief economist Shane Oliver expects Australia's tertiary education industry to begin leapfrogging its way up the ladder of prominent national exports – a catch-22 for the Australian government, which announced it would place caps on total international student numbers in late 2024. 'We have been moving towards services, exports, particularly education,' Mr Oliver said. 'That's why we've got to be careful here that Australia doesn't shoot itself in the foot by restricting immigration that turns off the education export sector. 'I suspect if things had continued as they were, we would have found a situation where, in the next few years, education would be our second highest exporter ahead of gas and coal and still just behind iron ore – but it was always in a position to potentially become No.1.' International student arrivals continue to steadily increase. NewsWire / Dylan Coker Credit: NewsWire Meanwhile, ABS data shows a minor lift in Aussie tourism, with 11,000 more people arriving from overseas than the previous year's reporting period. The figures also revealed other insights, particularly regarding short-term travel destinations for Aussies leaving the country and also the national origins of our most commonly welcomed tourists. The top three countries Aussies returned from in May were Indonesia (149,080), New Zealand (83,020) and Japan (82,920), followed by the US, China and Thailand. Indonesia and Japan were the only countries Aussies toured for short-term travel that greatly exceeded pre-Covid travel levels, while the US was notably the only country in the top 10 that experienced a significant decrease from pre-2019 levels. Indonesia is in the middle of its dry season, and as the ongoing cost-of-living crisis continues to strongarm Aussies into avoiding big-ticket trips like Euro summers, short-term trips to islands like Bali are becoming more feasible for those hoping to seek offshore adventure. The largest percentage of traffic in and out of the country comes through NSW. NewsWire / Simon Bullard. Credit: News Corp Australia New Zealand experiences autumnal weather during the month of May, so while snowfall in popular ski areas is minimal, the proximity to Australia makes our small neighbour a popular tourist destination all year round. Fair summer weather paired with a drop-off in Yen value resulted in large numbers of Aussies making their way to and from Japan in May, with almost 24,000 more returns reported than in May 2024. The majority of those visiting Australia came from New Zealand (117,250), China (67,350) and India (47,940), with the only significant lift from 2024 traveller numbers coming from China. The majority of travel to and from Australia came through NSW across all measurements. Overall, the ABS reported 611,000 short-term visitor arrivals and 970,000 short-term residential returns. There were 1.66 million total arrivals and 1.68 million departures, meaning the overall population shrank by a relatively small fraction.
