Faulty pump claim rejected
Published on: Friday, June 27, 2025
Published on: Fri, Jun 27, 2025
By: Crystal E Hermenegildus Text Size: According to case details, the claimant, Lo Vun Yee, purchased a Grundfos Unilift KP350-A-1 Submersible Pump from the respondent, Ecopumps Sdn Bhd, in January 2024 for RM2,500. Kota Kinabalu: The Consumer Claims Tribunal has rejected a claim of RM2,700 from a claimant over a faulty submersible pump, ruling that the damage was caused by inadequate maintenance rather than a manufacturing defect. Tribunal President Salmi Zalinah Abdul Rahim said the decision was made after reviewing the evidence and testimonies submitted by both parties, on Monday. According to case details, the claimant, Lo Vun Yee, purchased a Grundfos Unilift KP350-A-1 Submersible Pump from the respondent, Ecopumps Sdn Bhd, in January 2024 for RM2,500. The pump came with a two-year manufacturer's warranty. However, in February 2025, the claimant lodged a complaint alleging that the pump had malfunctioned. The respondent then conducted an inspection and found that the lower section of the pump was clogged with debris and foreign objects. Further examination at the respondent's workshop revealed damage to the rotor shaft and motor bearings, caused by excessive solids in the pond. This blockage led the pump to overheat and burn the motor coil. On March 15, 2025, the respondent explained in writing to the claimant that they had consulted with the manufacturer, Grundfos Pumps Sdn Bhd, who confirmed that the failure was not due to a manufacturing defect and thus was not covered under the warranty. Despite this, the claimant proceeded to file a claim with the Tribunal, seeking RM2,700 in compensation. Zalinah said while the claimant submitted footage showing a domestic helper removing debris from the pond, she found that the accumulation of leaves and debris around the pump clearly indicated poor maintenance. 'The damage was not due to a manufacturing defect, but rather insufficient or minimal maintenance. Therefore, the claimant cannot demand a replacement under the manufacturer's warranty,' she said. * Follow us on our official WhatsApp channel and Telegram for breaking news alerts and key updates! * Do you have access to the Daily Express e-paper and online exclusive news? Check out subscription plans available.
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