Dial 112 workshop stresses emergency response to crisis
A total of 130 Police Response Vehicle (PRV) personnel participated in the session, which also featured inputs from Unicef.
Assistant commissioner of Police Saumya Pandey told TOI that the objective was to strengthen the emergency response system (ERS) by reducing response time, improving police-citizen interactions and fostering a citizen-centric approach in policing.
"Emphasis was placed on timely deployment, disciplined conduct and the effective use of tools like body worn cameras and riot control kits.
Efficient and empathetic service delivery was crucial for maintaining public confidence," she said.
Pandey said one of the highlights was a special training session on workplace conduct and gender sensitivity led by Unicef expert Rizwana Parveen. The session addressed gender biases, respectful conduct towards women — both within the force and among citizens —and the appropriate handling of cases involving sexual violence.
Participants were also educated on the provisions of the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013.
Lucknow's Dial 112 service recently ranked among the top 25 districts in UP in terms of emergency response performance. Despite receiving the highest volume of calls and events in the state, the city's response teams maintained an impressive standard.
Pandey noted that personnel received instructions on maintaining polite public interactions, taking complaints seriously, and ensuring swift resolution of emergency calls.
"These measures aim not just to improve efficiency but to strengthen public trust and ensure that emergency services are citizen-centric," she added.
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