easyJet charges passenger '£96 extra' at airport and her journey 'gets worse'

Daily Record

3 days ago

An easyJet passenger has shared her "unfair" experience after travelling to Paris, and claimed to have been charged a hefty fee before her journey took a turn for the worst
It's widely known that navigating through an airport can be incredibly stressful, and matters become even more chaotic when complications arise. One woman, who recently travelled with easyJet, alleged she endured a particularly dreadful journey after being hit with a substantial charge and watching things rapidly deteriorate from bad to worse.
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Emi, who goes by emilia.petcu on TikTok, recently shared details about her trip when journeying from London Luton Airport to Paris, and the ordeal left her completely disappointed. She reported being "unfairly" billed and had a "poor experience" during her flight, which made her Paris getaway rather miserable.
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In the footage, she alleges easyJet charged her £96.00 for carrying a rucksack that "met cabin policy", and which she believes comfortably fitted beneath the seat. She stated the charge was imposed at the "last minute", and she considered the decision "unfair" - though travellers are advised to verify baggage regulations before departure.
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To compound matters, she also alleged the aircraft was filthy, and she encountered delays as well. She wrote: "The experience only got worse on board. The airplane was dirty, with poor hygiene and cleanliness conditions.
"The flight was delayed without clear updates."
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In the footage, Emi mentioned the journey occurred on July 24, and she displayed her receipt as well as showing what the aircraft looked like.
There were crumbs and discarded rubbish on the floor beside her seats, and she wasn't particularly impressed. The clip has racked up dozens of views since being posted online, with viewers rushing to share their own experiences and opinions.
One person revealed: "This happened to me. I complained to easyJet and they gave me the amount in a voucher."
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Another chimed in with: "I had the same thing at Luton." A third responded: "I've used the same backpack for the last three to four years with different airlines."
Meanwhile, a fourth also remarked: "Follow the rules, no charges - simple." However, some viewers leapt to the airline's defence, offering a different viewpoint.
One person pointed out: "Please bear in mind the staff have six to eight minutes to clean the plane and, if they are late, it's 90% of the time not their fault.
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"It can be if the plane in front of them was late taking off or landing - it delays others."
Another supporter added: "Blame the set of passengers for leaving the mess, not the crew. If they were to tidy it, the flight would be delayed and they would get bother from the airline for being late and the passengers too."
Emi failed to display her bag in the footage, meaning viewers couldn't judge exactly how large it was. She simply revealed the receipt handed to her by staff following payment of the charge.
easyJet was unable to provide comment on the particular incident, however the carrier did issue a response regarding its baggage policy.
A spokesperson stated: "easyJet's bag policy is well understood and all customers can bring one small under seat bag for free.
"We provide clear information on bag allowances including dimensions clear when booking, via email before travel and on our boarding passes and our ground handlers check bags to ensure they will fit in the cabin, and in fairness to customers who have paid to bring additional bags."