Kuwait launches video service to aid the elderly and disabled in housing matters
Omar Al-Ruwaih, Deputy Director General for Public Relations and Development Affairs and PAHW spokesperson, described the new service as a pioneering digital initiative among government platforms. He noted that the system supports PAHW's digital transformation goals by significantly reducing the reliance on paper-based transactions.
Al-Ruwaih added that PAHW employees in the Citizen Service Department's Video Conferencing Division have received specialized training to handle transactions and assist applicants through the Sahel app once applications are submitted. The service relies on the government's secure electronic system to complete all required procedures.
The spokesperson highlighted that following the implementation of this initial phase, the service will be further developed, and the number of beneficiaries will expand after reviewing outcomes and benefits.
The launch aligns with directives from the Council of Ministers and Minister Al-Mishari's vision to enhance electronic government services, delivering smart, efficient solutions that simplify processes for citizens and meet their housing needs with quality and ease.
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