Local leaders warn that AI won't fix everything
Celestine Pressley, executive partner at Gartner, talks in an AI panel discussion at the Fintech Generations Insurtech event on June 11 at the The Dubois Center.
Melissa Key/CBJ
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Business Wire
2 days ago
- Business Wire
Sygnia Named in the 2025 Gartner® Market Guide for Digital Forensics and Incident Response Retainer Services
TEL-AVIV, Israel & NEW YORK--(BUSINESS WIRE)--Sygnia, the foremost cyber readiness and response team, today announced it has been named a Representative Vendor in the 2025 Gartner® Market Guide for Digital Forensics and Incident Response Retainer Services (DFIR). This marks Sygnia's fourth consecutive time of recognition in the report. Download the report: 2025 Gartner® Market Guide for Digital Forensics and Incident Response Retainer Services. At a time when ransomware, geopolitical threat actors, and destructive malware continue to escalate, global enterprises rely on Sygnia to respond with speed, precision, and strategic depth. From nation-state intrusions to operational technology/ industrial control system (OT/ICS) compromises, Sygnia's elite response teams operate in critical and complex environments, defeating adversaries and accelerating recovery. The 2025 Gartner Market Guide, authored by Carlos De Sola Caraballo, Steve Santos, Wam Voster, Will Candrick, Wayne Hankins and published on July 23, 2025, outlines key considerations for security and risk leaders when evaluating DFIR service providers. We believe that Sygnia is positioned in the report for its digital forensic, investigation and response (DFIR) capabilities, holistic approach to incident response and full-spectrum retainer model, spanning rapid response, digital forensics, crisis management, and proactive incident readiness. 'We think this recognition underscores the trust global organizations place in Sygnia to lead them through their most critical moments,' said Shoham Simon, SVP of Global Cyber Services at Sygnia. 'Our mission is to deliver fast, tailored, and effective incident response, whether countering ransomware, nation-state actors, or complex cloud breaches. We're not just restoring systems, we're restoring business resilience.' Fueled by decades of operational experience and direct engagement with the world's most sophisticated threat actors, Sygnia's teams bring deep technical acumen and strategic insight into every engagement. Whether navigating OT/ICS disruptions, hardening cloud environments post-breach, or leading complex forensic investigations, Sygnia acts as both a tactical partner and a strategic advisor—ensuring organizations emerge stronger from cyber adversity. To learn more, download the report. Gartner, Market Guide for Digital Forensics and Incident Response Retainer Services, Carlos De Sola Caraballo, Steve Santos, Wam Voster, Will Candrick, Wayne Hankins, 23 July 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About Sygnia Sygnia is the foremost global cyber readiness and response team, applying creative approaches and battle-tested solutions to help organizations beat attackers and stay secure. They are a trusted advisor and service provider of technology and security teams, executives and boards of leading organizations worldwide. Sygnia supports clients at each stage of their security journey, bringing frontline experience and technological acumen to help them be unstoppable in the face of cyber threats.
Fast Company
3 days ago
- Fast Company
How leaders can use AI to improve performance management
When it comes to processes that employers, managers, and leaders dread, it's likely to be performance management. And unfortunately, according to Gartner research, 71% of CHROs agree that managers are not fulfilling their role when it comes to performance management. And as a result, employees aren't getting the type of feedback that they need to perform. These shortcomings ripple beyond individual performance and can affect organizational success. A May 2024 Gartner survey of 1,456 employees found that only 52% believe performance management is helping their organization achieve its business goals. What prevents employees from getting the most out of performance management is likely due to a perception of bias or lack of fairness in the process. Surprisingly, employees are starting to view AI as being less biased than humans when it comes to performance decisions. An October 2024 Gartner survey of nearly 3,500 employees found that 87% of employees think that algorithms could give fairer feedback than their managers right now, and an additional Gartner survey from June 2024 found that 58% of employees believe humans are more biased than AI when it comes to making compensation decisions. Generative AI in performance management Employees are embracing the idea that AI or generative AI (GenAI) can increase, rather than erode, fairness in the workplace. Understandably, a healthy level of skepticism still exists. At Gartner, we found that only 34% of employees agree or strongly agree that if an algorithm provided performance feedback (instead of their manager), the feedback would be fairer. It's the duty of CHROs to improve the effectiveness and fairness of performance management at their organizations. But if that means integrating GenAI to achieve their goals, they need to take the following steps. Step one: Evaluate the benefits of GenAI against performance management pain points To leverage GenAI to improve performance management, HR leaders need to understand the pain points at their organization. They also need to have an idea of how GenAI capabilities might be useful in addressing them. Data from Gartner employee and manager surveys, as well as interviews with CHROs and heads of talent management, revealed two common complaints about performance management. First, the effort required is too high. Employees and managers complain that the process demands too much of them, is overly complex, and relies on cumbersome technology. Second, many questioned how useful it actually is. Employees and managers shared that performance management was not relevant to how they work, not aligned with business needs, and disengaging and unmotivating. To have a greater understanding of the pain points within their unique organization, CHROs and heads of talent management should ask managers and employees across the organization to provide feedback on their biggest pain points. From there, HR leaders can assess whether GenAI is the right tool to address those issues. For example, if fairness is an issue, leaders can implement GenAI as a tool to evaluate text for bias. If time-spend and disparate technology are an issue, companies can use GenAI to summarize data and generate insights from multiple HR systems. Step two: Gauge readiness for GenAI in performance management Not all workplaces are alike, and some may be more open to the full spectrum of GenAI capabilities than others. Surveys can be a great tool to assess workforce readiness for GenAI in performance management. This way, leaders can ensure that the technology enhances, rather than detracts, from the employee experience. Leaders should combine quantitative survey data with qualitative feedback by equipping managers with tools to get a fuller picture of workforce GenAI readiness. This might mean sharing standardized GenAI statements reflecting the desired performance state with managers. For example, that might mean using GenAI as a way to level bias in performance management, increase efficiency, and employee satisfaction. In addition, question guides can also support managers in gathering candid employee input, such as whether employees are comfortable with GenAI drafting goals or suggesting performance ratings (with human oversight). Managers should collate feedback to assess GenAI's limitations in performance management. Step three: Secure employee trust to boost adoption and satisfaction Trust is a top barrier to AI adoption. This is why building a foundation of trust is important when integrating GenAI in performance management. CHROs and talent management leaders can build employee trust by increasing visibility into decision-making and establishing an open dialogue about GenAI. HR leaders should start by equipping managers and employees with the rationale for how and why the organization is introducing GenAI in performance management. A simple view into the 'why' behind a decision helps employees accept and trust the decision. Employees also need to understand how decisions will directly impact their roles, so they can process, adapt, and move forward in good faith. Lastly, leaders should establish mechanisms for employees to share feedback on GenAI in performance management to build trust and improve processes. These kinds of mechanisms help leaders identify when there is an erosion of trust, so they can rectify it by incorporating more human touch. Effective performance management leads to better organizational performance Improving performance management boosts employee engagement and business success. Gartner research shows that when HR aligns performance management with employee and business needs, organizations see higher perceptions of fairness and accuracy. They also see increases in employee performance (40%), engagement (59%), and overall workforce performance (60%). Increasing performance management utility drives better outcomes for everyone.
Business Wire
3 days ago
- Business Wire
Twilio Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS
SAN FRANCISCO--(BUSINESS WIRE)--Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced it has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Communications Platform as a Service CPaaS for its CPaaS platform1 for the third consecutive year2. The evaluation was based on specific criteria that analyzed the company's overall Completeness of Vision and Ability to Execute. Twilio delivers trusted communications and data-driven engagement for more than 335,000 active customer accounts and over 10 million developers worldwide. Companies such as Lime, Kraken, Resy, and Universidad Uk rely on Twilio's products to build better experiences for their customers. Today's customers have come to expect seamless experiences, but many businesses are still struggling to deliver. According to Twilio's 2025 State of Customer Engagement Report, while 71% of companies use AI to enhance engagement, only 42% of consumers find these interactions personalized. Additionally, seamless omnichannel engagement has become a top priority, with 68% of consumers expecting consistent service whether they interact via chat, email, or social media. At this year's SIGNAL San Francisco, Twilio's customer and developer conference, the company announced new product enhancements to its communications offering including: ConversationRelay (General Availability): A conversational AI capability that enables developers to create robust natural voice AI agents using their preferred LLM. Twilio seamlessly integrates real-time streaming, the latest speech recognition technology, interruption handling, and expressive, human-like voices, allowing developers to create advanced agentic applications more quickly, and with less overhead. Conversational Intelligence (General Availability for Voice and Private Beta for Messaging): An expansion of Twilio's Voice Intelligence, Conversational Intelligence analyzes voice calls and text-based conversations, converting them into structured data and insights that can improve customer experiences and operational efficiency, at scale. WhatsApp Business Calling (General Availability): Customers can now use the WhatsApp application to seamlessly communicate with businesses via a single conversation for both Messaging and Voice. Rich Communication Services (RCS) coming to General Availability later this year. 'We believe being recognized as a Leader in the Gartner Magic Quadrant for CPaaS for three consecutive years reflects our commitment to transforming every customer interaction,' said Kathryn Murphy, SVP, Product, Communications Platform at Twilio. 'As businesses enter a new era of engagement, Twilio is building a flexible, intelligent platform that integrates communications, real-time data, and AI. Our platform helps companies unlock personalization, trust, and productivity, and is designed to serve as the core infrastructure for every step of the customer journey.' Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables customers to get the most from market analysis in alignment with their unique business and technology needs. View a complimentary copy of the Magic Quadrant report to learn more about why Twilio was recognized among other vendors at Additional resources Explore Twilio's Customer Engagement Platform on this blog Follow Twilio on LinkedIn and Twitter Gartner disclaimer Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. About Twilio Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO), visit: Forward-Looking Statements This press release contains forward-looking statements, including, but not limited to, statements regarding Twilio's expectations regarding the capabilities of our platform and solutions and future availability of products. You should not rely upon forward-looking statements as predictions of future events, the outcome of which are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results, performance, or achievements to differ materially from those described in the forward-looking statements, including those more fully described in our most recent filings with the Securities and Exchange Commission. Forward-looking statements represent our beliefs and assumptions only as of the date such statements are made and we undertake no obligation to update any forward-looking statements, except as required by law. 1 Source: Gartner Magic Quadrant for Communications Platform as a Service, Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, 21 July 2025. 2 Source: Gartner, Magic Quadrant for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Pankil Sheth, Brian Doherty, 25 June 2024. Gartner, Magic Quadrant for Communications Platform as a Service, Lisa Unden-Farboud, Daniel O'Connell, Ajit Patankar, Brian Doherty, 18 September 2023.
