ManageEngine unveils MSP Central to streamline provider operations
ManageEngine has introduced MSP Central, a cloud-native platform intended to unify and streamline managed service provider (MSP) operations.
The platform, developed in-house by ManageEngine, brings together key functionalities such as service workflows, device control, threat protection, and performance monitoring within a single interface. It supports the day-to-day requirements of MSPs, including multi-client environments, technician efficiency, and scalability of services.
The global managed services sector continues to expand, with projections indicating the market could grow to USD $511 billion by 2029. This trend is increasing competitive pressures on MSPs to deliver high-quality services at scale, while maintaining operational efficiency and security for their customers.
Industry requirements
"We had technicians switching between multiple consoles just to resolve a single client incident—a real drag on time and ticket volume," said Edgar Martínez, Business Manager at EvolutionIT, an early adopter of MSP Central. "We were looking for a tool that could bring together everything our team needs without adding complexity or locking us into a rigid stack."
MSP Central addresses these challenges by offering a unified, modular platform, designed to manage multiple aspects of MSP operations such as technician workflows, asset management, endpoint protection, and network health monitoring. Its architecture is cloud-native, supports native multi-tenancy, and enables detailed role-based access control. MSPs can select the modules most relevant to their needs and expand their use of the platform incrementally.
Platform features
The platform incorporates several core features aimed at supporting MSPs in critical operational areas. These include remote monitoring and management (RMM), professional services automation (PSA), and advanced server monitoring across operating systems and virtual environments. Security functions cover endpoint protection, vulnerability management, and anti-ransomware capabilities.
MSP Central is built to boost productivity with automation and artificial intelligence tools, including ticket summarisation, sentiment detection, alert correlation, and predictive analytics. It also integrates with a wide range of third-party IT, security, and business tools through open APIs or pre-built connectors. The platform is compatible with various cloud marketplaces and partner ecosystems, further contributing to its flexibility. With MSP Central, we're bringing together the best of ManageEngine's proven IT management and security capabilities in a platform designed from the ground up for MSPs," said Mathivanan Venkatachalam, Vice President at ManageEngine. "While each of these modules stands strong on its own, together they form a truly unified platform—delivering a single, connected experience for service providers. This approach lets MSPs consolidate their operations, eliminate tool sprawl, and enable their teams to work more efficiently and effectively—all from a unified console.
The modular architecture allows MSPs to adopt only the components they need, with no required bundling or mandatory licensing arrangements. Centralised performance monitoring covers infrastructure across Windows, Linux, databases, and virtual systems, with capabilities such as automated alerts and access to in-depth metrics.
Future plans
MSP Central forms the basis of ManageEngine's MSP platform strategy, intended to cover a wide range of managed services. Planned developments include the integration of areas like security information and event management (SIEM), privileged access management, and advanced analytics. The objective is to enable MSPs and managed security service providers (MSSPs) to manage compliance requirements and operational needs within a unified platform. Our goal is to give MSPs a platform that adapts to their growth, supports their preferred tools, and eliminates the friction of fragmented systems. We're starting with RMM, PSA, and advanced server monitoring, but this is just the beginning. Our vision is to bring all of ManageEngine's standalone MSP tools together under this platform, delivering depth, flexibility, and scalability that helps providers grow alongside their clients' needs. MSP Central is designed to support MSPs for the long haul," added Venkatachalam.
MSP Central is available globally and features a modular approach to pricing, allowing MSPs to select and pay for only the services required for their operations.
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