Top family agent reveals ‘red flags' for luxury hotel kids' clubs
With family travel booming, luxury hotels around the world are investing heavily in curated experiences for children. From elaborate mini villages to bespoke play palaces, the standard for entertaining younger guests has never been higher.
But while the options are more impressive than ever, agents should never assume all kids' clubs are created equal.
We spoke with Claire Masse, founder of Frangipani Holidays and winner of New Luxury Travel Designer of the Year, to learn how to spot the exceptional from the subpar. A specialist in upscale family travel and a mother of two young boys, Claire has tested kids' clubs all around the world and is now sharing her top red flags – as well as the top picks that left her truly impressed.
1. Untrained Staff
For parents, the idea of leaving their children in the care of strangers is naturally a sensitive subject.
That's why trained, qualified staff should be non-negotiable – especially when younger children or those with additional needs are involved. Claire advises agents to always ask about staff qualifications, child-to-caregiver ratios, and club accreditations.
Some hotel groups, like Ikos Resorts, employ childcare professionals who meet UK Ofsted standards. Others partner with reputable training providers like Worldwide Kids, which works with top-tier names including Domes Resorts and One&Only.
2. Screentime overload
With children in the UK now spending an average of 6.5 hours a day on screens, many parents want a break from digital distractions during their holiday. Claire warns against clubs where screens take centre stage: 'If there's a giant TV in the middle of the room, you can guess what the kids will be doing – watching TV or playing video games.'
While screens can have a place when used sparingly – such as for educational videos – they should never be the focus. Claire encourages parents to speak up if they're concerned: 'Ask the staff not to allow screen time. But be aware, there's no guarantee your request will be honoured.'
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