Good service was in short supply at the car hire desk
Hiring a car in New York last week, I got Riley. American Airlines delivered me three hours late, so by the time I made it to the counter it was pushing 9pm. Riley looked as happy to be there at that hour as I was. She asked if I wanted tolls included. I did. It saves time. So the charge was paid and off I went.
There are no barriers in the E-ZPass lane, just a message that wishes you on your way. It took a while to realise my send-off wasn't as smiley as that of my fellow travellers. 'Call srvce center,' it read. It transpired my toll pass hadn't been activated. Paid for, not switched on. But they can turn it on at any counter, Avis assured.
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