South East Water says supply issue improving but not yet fixed
Mr Whitfield said the Seasalter area had seen a "good return to supply" and "all those customers should have their normal mains supply back on now", but there were "intermittent" issues around the Wraik Hill and Yorkletts areas."The last area we need to get on is the Wraik Hill area which has benefitted from some boosters which suck water from one of our storage tanks, and they're still currently airlocked," he explained.The boosters ran for a period on Sunday night, but "tripped off" on Monday morning, he said."Water will be injected from a tanker into the area," he said, adding that supply should be returned later on Monday.
Meanwhile, he said a fault on one of the apparatus on the network needed to be repaired and replaced, but it was a complicated process."It's a very deep main, encased in concrete, and will require us to isolate that main to do the repair. Obviously we can't do that until supplies are back in," he said.Two bottled water stations at Sainsbury's on Reeves Way in Chestfield, and at 129C Faversham Road, Seasalter, in Whitstable, remain open on Monday.Mr Whitfield also promised customers would be compensated in due course.Apologising for the outage, he said: "This is not the service we want to give to customers... it's been a very challenging week."
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