Bike-taxi rules finalised, servicelikely to launch later this month
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The notification, dated July 4 and titled Maharashtra Bike-Taxi Rules, 2025, mandates that aggregator companies must obtain a valid licence before operating bike-taxi services in the state. Applications from aggregator firms are expected to be received and approved in the coming days. Once the licensing process is completed, legal bike-taxis could begin plying later this month.
The rules specify that bike-taxi drivers must hold a valid commercial driving licence along with a Public Service Vehicle (PSV) badge, similar to that required for auto and taxi drivers.
Additionally, drivers must possess adequate knowledge of local roads and routes to ensure passenger convenience. Only individuals between the ages of 20 and 50 are eligible to operate as bike-taxi drivers, and they must undergo police verification at the time of induction.
Drivers with criminal convictions will not be permitted.
Under the new regulations, aggregator firms are required to maintain a minimum fleet of 50 electric bike-taxis as part of their five-year operating licence.
The notification also outlines key safety and operational norms, including passenger insurance coverage of up to Rs 2 lakh in the event of accidental death, and strict fare regulation to ensure charges do not exceed the maximum rates set by transport authorities.
To ensure customer service and safety, operators must establish a dedicated call centre or function through an authorised web portal. An emergency helpline facility must also be provided, allowing riders to send distress alerts to the aggregator, local authorities, police, and personal emergency contacts. Aggregators will also be responsible for maintaining robust feedback and grievance redressal systems.
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