Royal Mail 'failing countless people' in Oxfordshire, MPs say
The five Lib Dem MPs called for greater accountability on missed targets to help improve parcel delivery and for the industry regulator, Ofcom, to step in and "act on these unacceptable delays".
"These missed targets are shocking and are leaving countless people in the lurch here in Oxfordshire and across the country," they said."This has been going on for far too long and people are understandably fed up of it."Postal workers are working hard to keep pace in an understaffed service – this isn't fair on them, or the individuals and businesses across Oxfordshire who need a well-staffed, reliable postal service they can trust."Royal Mail said: "We acknowledge that our quality of service is not yet where we want it to be, and we're working hard to deliver the standard our customers expect."It said the "vast majority" of first-class letters arrived the next working day across the UK, with 92.3% delivered within two days."It's also important to note that letter volumes have declined significantly in recent years," Royal Mail added."As a result, many households no longer receive post every day, which can understandably cause concern for customers who were used to more frequent deliveries."
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