industrial automation Archives
https://ow.ly/Hi0M50WocQb
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Tahawul Tech
43 minutes ago
- Tahawul Tech
UK government Archives
The country's Prime Minister Theresa May recently announced that government will be doubling visas available for global talent in areas like digital technology and science to 2,000 to help retain an edge after Brexit.
Zawya
2 hours ago
- Zawya
Check Point Software Technologies named a leader in zero trust platforms, Q3 2025 evaluation
DUBAI, UAE – Check Point® Software Technologies Ltd. (NASDAQ: CHKP), a pioneer and global leader of cyber security solutions, today announced it has been recognized as a Leader in The Forrester Wave™: Zero Trust Platforms, Q3 2025. The independent analyst report evaluated the 10 most significant Zero Trust platform providers and cited Check Point for delivering a unified, prevention-first security platform that covers network, cloud, and endpoint controls across hybrid environments. Check Point received the highest possible scores (5 out of 5) in four critical criteria within the current offering category: centralized management and usability, least-privileged-access enforcement, segmentation and control, and deployment. The company also received 5/5 scores in the roadmap and supporting services and offerings criteria within the strategy category, which Check Point believes reinforces its strong vision and customer-centric approach. 'This recognition by Forrester affirms, for us, Check Point's leadership in delivering consistent Zero Trust security that is comprehensive, intuitive, and built for the AI-driven, hyperconnected world,' said Nataly Kremer, Chief Product Officer at Check Point Software. 'Our AI-powered Infinity Platform is purpose-built to help organizations secure users, assets, and data — wherever they reside — through centralized management, intelligent policy enforcement, and flexible deployment across cloud, on-prem, and hybrid environments.' Check Point's highlights from the report include: Centralized Management Least-Privileged Access Enforcement Segmentation and control Deployment Roadmap Supporting services and offerings Forrester also noted that organizations looking for a centralized, easy-to-manage, and holistic network security platform for local networks should include Check Point on their shortlist. For Check Point, this position as a leader reinforces the company's commitment to a prevention-first strategy, helping enterprises proactively secure their infrastructure against modern threats while accelerating their Zero Trust adoption. Learn more on our blog and access a complimentary copy of The Forrester Wave™: Zero Trust Platforms, Q3 2025 here. Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here. Follow Check Point via: X (Formerly known as Twitter): Facebook: Blog: YouTube: LinkedIn: About Check Point Software Technologies Ltd. Check Point Software Technologies Ltd. ( is a leading protector of digital trust, utilizing AI-powered cyber security solutions to safeguard over 100,000 organizations globally. Through its Infinity Platform and an open garden ecosystem, Check Point's prevention-first approach delivers industry-leading security efficacy while reducing risk. Employing a hybrid mesh network architecture with SASE at its core, the Infinity Platform unifies the management of on-premises, cloud, and workspace environments to offer flexibility, simplicity and scale for enterprises and service providers. Legal Notice Regarding Forward-Looking Statements This press release contains forward-looking statements. Forward-looking statements generally relate to future events or our future financial or operating performance. Forward-looking statements in this press release include, but are not limited to, statements related to our expectations regarding future growth, the expansion of Check Point's industry leadership, the enhancement of shareholder value and the delivery of an industry-leading cyber security platform to customers worldwide. Our expectations and beliefs regarding these matters may not materialize, and actual results or events in the future are subject to risks and uncertainties that could cause actual results or events to differ materially from those projected. The forward-looking statements contained in this press release are also subject to other risks and uncertainties, including those more fully described in our filings with the Securities and Exchange Commission, including our Annual Report on Form 20-F filed with the Securities and Exchange Commission on April 2, 2024. The forward-looking statements in this press release are based on information available to Check Point as of the date hereof, and Check Point disclaims any obligation to update any forward-looking statements, except as required by law.
Gulf Business
3 hours ago
- Gulf Business
How Aramex, Sprinklr are reimagining customer experience with AI
Image: Supplied In a major step toward revolutionising digital customer service, Aramex recently expanded its strategic partnership with Sprinklr, the Unified-CXM platform for modern enterprises. The collaboration is designed to deliver AI-powered, seamless customer interactions across more than 65 countries, using advanced tools like Sprinklr's Case Management, Sprinklr Voice, and Conversational AI. Since 2022, Aramex has modernised its customer service framework with AI-driven automation and WhatsApp integration, automating 90 per centof cases and saving over a million agent hours annually. Here, Françoise Russo, chief digital and technology officer at Aramex, and Amjad Al Sabbah, group VP for the Middle East and Africa at Sprinklr, discuss how the partnership is transforming last-mile delivery, enhancing customer satisfaction, and redefining what great service looks like in the AI era. Amjad Al Sabbah, group VP MEA at Sprinklr How does Sprinklr's unified CXM platform uniquely enable global logistics players like Aramex to scale personalised, real-time customer support? Our Unified-CXM platform brings all communication channels and customer data into a single, integrated architecture. For global logistics players like Aramex, this means no more siloed systems — agents and AI bots alike operate from a unified console that handles everything from WhatsApp messages and social media queries to voice calls. Since What are some of the most impactful features of Sprinklr Voice and Conversational AI for enterprise clients? Sprinklr Voice is a cloud-based contact centre that, combined with our Conversational AI, offers smart, seamless customer engagement. For instance, our AI voice bots can carry out human-like, 24/7 conversations to answer common logistics queries — like 'Where is my order?'— without needing an agent. What sets us apart is Sprinklr AI+, which uses generative AI (powered by OpenAI's GPT models) to build intelligent chatbots in days. These bots understand intent, ask clarifying questions, and retrieve data instantly. For live calls or chats, AI assists agents in real time—suggesting next steps or drafting responses. Plus, features like real-time call transcription and sentiment analysis help supervisors intervene when needed, ensuring a higher level of service quality and agent productivity. How is Sprinklr evolving its product roadmap to meet rising expectations in logistics and e-commerce, especially in the Middle East? Today's customers demand real-time updates, proactive communication, and hyper-personalisation, especially in logistics. That's why we're investing heavily in We've also addressed data residency concerns by launching local data hosting in the UAE and Saudi Arabia, which is critical for enterprise adoption in this region. Sprinklr is also embedding logistics-specific use cases directly into our platform. Our partnership with Aramex shows how breaking the wall between backend logistics and customer experience leads to stronger outcomes. It's where the industry is headed, and we're proud to be leading that charge. ————————————————————————————————————————— Francoise Russo, CTO at Aramex Aramex has automated 90 per cent of customer service cases and saved over a million agent hours. What impact has this had on customer satisfaction and delivery efficiency? One key example is our Sprinklr WhatsApp BOT, which allows customers to schedule deliveries via a channel that's secure, familiar, and always available. This self-service option lets customers share precise location data and preferred delivery times—dramatically improving first-time delivery success and overall satisfaction. Those million agent hours saved come from deflecting high-volume inquiries—like tracking requests—through AI. This frees up human agents to handle more complex issues with greater care. With AI now central to operations, how does Aramex maintain a human touch in its customer service? AI is here to complement, not replace, human agents. We use AI to summarise cases, suggest context-specific responses, and surface solution options so that agents are more informed and effective. But we also recognise not every case is complex. For simpler queries, the AI bot handles the interaction end-to-end. If escalation is needed, the handover is seamless, ensuring the customer feels understood and valued throughout. As e-commerce grows, what's next for Aramex in digital engagement and innovation? We're expanding AI use to streamline multi-shipment handling within a single conversation, so customers don't need to repeat themselves. Another area of focus is onboarding new customers through conversational AI, helping them access Aramex services with zero friction. We're also looking at enhancing predictive logistics—using AI to anticipate delays or issues and inform the customer proactively. Our goal is to evolve from being a responsive service provider to a predictive and proactive logistics partner.
