Congestion at Johor CIQ as autogate glitch slows entry for foreign travellers
Light vehicles also experienced slower traffic approaching the entry checkpoint, although other immigration zones within the complex were not affected.
The Malaysian Border Control and Protection Agency, in an update at 11.30am, said the congestion stemmed from a disruption in the automated immigration clearance system at the main entry point used by foreign visitors.
Travellers were reminded to ensure their travel documents are valid and in order before approaching immigration counters.
"They are also reminded to present a valid visa where required, top up their Touch 'n Go cards prior to arrival, and check their eligibility and submit travel details via the Malaysia Digital Arrival Card (MDAC) portal," the agency said in a Facebook post today.
It also advised all visitors to adhere to displayed instructions and give way to those in greater need to ensure comfort and safety for all.
Earlier, the agency confirmed that a technical disruption had affected the autogate system used by foreign visitors at the country's main entry points since yesterday.
Preliminary investigations indicate that the issue stems from a data integration failure, which has slowed the cross-verification process in the Malaysian Immigration Integrated System (MyIMMS).
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
![[UPDATED] Autogate failure at Bangunan Sultan Iskandar CIQ disrupts 380,000 travellers' movement](/_next/image?url=https%3A%2F%2Fassets.nst.com.my%2Fimages%2Farticles%2FMCBA_20.07.2025_NSTfield_image_socialmedia.var_1752988892.jpg&w=3840&q=100)
![[UPDATED] Autogate failure at Bangunan Sultan Iskandar CIQ disrupts 380,000 travellers' movement](/_next/image?url=https%3A%2F%2Fassets.nst.com.my%2Fassets%2FNST-Logo%402x.png%3Fid%3Db37a17055cb1ffea01f5&w=48&q=75){kind=small}
New Straits Times
34 minutes ago
- New Straits Times
[UPDATED] Autogate failure at Bangunan Sultan Iskandar CIQ disrupts 380,000 travellers' movement
SEPANG: More than 380,000 tourists were affected by the recent autogate system glitch caused by connectivity issues between the MyIMMS system and the international security system it is linked to. Malaysian Border Control and Protection Agency (MCBA) director-general Datuk Seri Mohd Shuhaily Mohd Zain said the figure only referred to the Customs, Immigration and Quarantine (CIQ) Complex at Bangunan Sultan Iskandar (BSI) in Johor. However, Shuhaily did not disclose the number of affected travellers at Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, or at the CIQ Complex at Kompleks Sultan Abu Bakar (KSAB). He said there were about 200,000 inbound and outbound tourists at BSI on July 18, and about 180,000 yesterday. "We deeply regret what has happened. "What occurred was not a breakdown of the MyIMMS system, which is supposed to be integrated with an international security system, but rather a connectivity issue. This caused delays in the screening process and resulted in long queues of visitors. "I was informed that records show about 380,000 visitors were affected by this. "On behalf of the MCBA and the Immigration Department, we apologise for what has happened, and we will do our best to ensure this does not happen again," he said at a press conference today. He assured that the agency is working hard to prevent a recurrence. Addressing the issue over the past two days, Shuhaily said all available personnel were deployed yesterday to facilitate the entry of travellers into the country amid the autogate failure. "I want to stress that no Malaysian citizens were involved in the delays, only foreigners entering or leaving Malaysia were affected. "Yesterday was a public holiday, and as everyone knows, Fridays, Saturdays, and Sundays are peak periods, especially when foreign workers in Singapore would travel to Johor to shop or spend time there, that's why the crowd was so large yesterday. "As we speak now, the autogates are already up and running," he said. As of 10pm yesterday, 68 autogates at BSI were already operational, while four were functioning at KSAB. At KLIA, 36 autogates are fully operational. He added that one of the measures they have taken, and will continue to take in the event of a recurrence, is to inform travellers of any autogate issues in advance so they can plan their journeys accordingly or postpone their trips to another day. Yesterday, MCBA, in a statement, had said it has taken immediate measures to address the congestion at the country's main entry points since yesterday. All manual counters have been fully activated, and additional personnel have been deployed to manage the flow of visitors and control the queues as efficiently as possible. This follows a technical disruption affecting the autogate system used by foreign visitors at the country's main entry points, which has led to congestion and long queues.
The Star
36 minutes ago
- The Star
Over 380,000 people affected by autogate glitch at BSI CIQ Complex
SEPANG: Over 380,000 foreign travellers were affected at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI CIQ) over two days due to the technical issue that disrupted autogate systems. Malaysian Border Control and Protection (AKPS) Director-General Comm Datuk Seri Mohd Shuhaily Mohd Zain said at a press conference at the Kuala Lumpur International Airport Terminal One that as of last night, all affected systems have been restored. "As we speak, everything is already up and running. 100%. We deeply regret this incident occurred. The MyIMMS system, which should have been integrated with an international authoritative body, had connection issues causing delays in the checking process," he said. He added on Sunday (July 20) that the root cause is being investigated from all angles, including the possibility of a cyber attack. "At this time, we do not think so, and I do not want to create any perception that could worsen the situation. For now, let us do our work to find out what happened," he said. When asked if any action plans will be implemented for future issues, Comm Shuhaily said they were limited to the current infrastructure. "The most we can do is open all manual lanes. One method we implemented in Johor was to inform everyone about issues so they can better plan or postpone their travels. "That's the best we can do to reduce the volume of people entering the country," he said. Previously, long queues were reported at all major entry points nationwide after tens of thousands of foreigners were unable to use the autogate facility. However, Malaysian passport holders can use the autogates without any issues. The AKPS on Saturday said a data integration issue caused the disruption.
Malay Mail
5 hours ago
- Malay Mail
E-gate operations partially restored at Johor checkpoints, recovery efforts ongoing
JOHOR BAHRU, July 20 — Several e-gates at Bangunan Sultan Iskandar (BSI) and the Sultan Abu Bakar Complex (KSAB) have resumed operations following a nationwide system disruption affecting entry and exit points. Johor Public Works, Transport, Infrastructure and Communication Committee chairman Mohamad Fazli Mohamad Salleh said as of 6 pm yesterday, 26 out of 68 e-gates at BSI and three out of 12 at KSAB were back in service. "Traffic congestion at both CIQ (Customs, Immigration and Quarantine) complexes is currently under control, based on monitoring conducted this evening,' he told Bernama. Manual counters were activated to ease the congestion after the system malfunction, which began around 1pm on Friday, he added. "The e-gate disruption is a nationwide issue and relevant agencies are actively working to resolve it at both BSI and KSAB,' he said. He also confirmed that ongoing monitoring is being carried out to ensure smooth traffic flow at both complexes. The automated gate system outage affecting foreign visitors at key national entry points was reportedly caused by a data integration issue that slowed down cross-verification processes within the MyIMMS immigration system. The Malaysian Border Control and Protection Agency (AKPS) said the disruption led to long queues and congestion at several major locations, including Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, as well as at BSI and KSAB CIQs. The agency clarified that Malaysian passport holders were not affected by the disruption and that the Immigration Department has taken immediate action to address the issue. — Bernama
