Japan Railway, logistics firms launch more luggage service options for tourists
As this allows foreign visitors to go sightseeing and shopping without having to carry heavy bags around with them, this is expected to boost demand and alleviate congestion caused by bulky luggage taking up space on trains and at tourist spots.
In May, transit system Tokyo Metro introduced the Tokyo Metlocker Plus service at Oshiage station, which is directly connected to the Tokyo Skytree, in the city's Sumida ward.
The service stores luggage in lockers and delivers it to hotels by 7pm the same day if it is received by 2pm.
The subway company plans to set up Metlockers at 20 stations by the end of 2025.
'The service not only improves convenience for tourists, but also helps reduce congestion on trains,' a Tokyo Metro spokesperson said.
East Japan Railway and Seibu Railway have been offering similar services with their coin lockers since September 2024.
Also in May 2025, delivery company Yamato Transport started a service that allows foreign visitors to drop off their souvenirs and luggage at about 40,000 locations in Japan, including convenience stores, and receive them at their homes overseas.
The service makes use of smartphones to simplify tasks such as writing addresses and handles the Customs procedures on the visitors' behalf.
It is currently available for addresses in Hong Kong and the United Kingdom, with plans to expand to Taiwan and elsewhere in the future.
Preventing trouble
With less luggage, tourists may want to shop more, while luggage-free travel would help alleviate congestion in tourist areas and on trains.
Central Japan Railway, real estate company Mitsui Fudosan and transport company Sagawa Express have jointly launched a same-day delivery service of bags for guests staying at Mitsui hotels in Tokyo, Kyoto and Osaka, making use of vacant space on Tokaido Shinkansen bullet trains.
The service is expected to prevent issues such as overhead racks filled up by large pieces of luggage, or reserved storage space being used by people who have not reserved the space.
At the ongoing 2025 Osaka-Kansai Expo, large luggage items are prohibited. Luggage storage services alleviate congestion, with storage fees varying according to location, from ¥10,000 (S$89) per item near the expo entrance to ¥1,000 at the nearby terminal station.
Expanding range of activities
The Land, Infrastructure, Transport and Tourism Ministry's Kinki District Transport Bureau and others conducted an experiment in Kyoto in autumn 2023 and found that more than 90 per cent of the travellers who used temporary baggage storage at Japan Rail's Kyoto station said their range of activities expanded.
A record 36,869,900 foreigners visited Japan in 2024, up 47.1 per cent year on year, according to the Japan National Tourism Organisation's estimated figures.
The government has set a target of 60 million visitors by 2030.
'Luggage-free tourism not only reduces the burden on travellers but also offers significant benefits to local residents, such as alleviating congestion,' said Tomomi Nagai, chief analyst for Toray Corporate Business Research and specialist in the tourism industry.
'There is still considerable room for developing new services, and more companies may seek to stand out themselves from their competitors in the future.' - The Japan News/ANN
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