Bamboozled by broadband? Learn about what options are best for you
ComReg (the Commission for Communications Regulation) is the regulator and a source of trusted advice and support for consumers when it comes to electronic communications services (mobile phone, home phone and broadband).
They are experts in electronic communications services and offer independent information to answer any question. ComReg's
website
should be your go-to for any guidance you may need about modern communications.
ComReg's 2023 Broadband Connectivity consumer
survey
shows that 44% of respondents work from home online at least one day a week. We're all doing more with broadband than ever before, highlighting its important role in Ireland's future.
ComReg recently updated its free online resource called
Compare
. This online tool helps people find a mobile, broadband, home phone or bundled plan that best suits their needs. Click on the service you are looking for to discover your options. When comparing broadband plans, you can filter by technology, speed, service provider and contract length. For a new mobile plan, you can choose between bill pay or pre-pay, and filter by technology and plans that include phones. You can even check which plans do not have annual price increases.
As well as telling you what phone and broadband plans are out there, ComReg has plenty of helpful advice and information about
mobile
and
broadband
services along with helpful tools that allow you to check
broadband availability
and a
mobile coverage map
.
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Shutterstock / Prostock-studio
Shutterstock / Prostock-studio / Prostock-studio
They also offers tips on
switching
providers. Did you know when switching if any issues in this process lead to you losing service, this must not exceed one working day?
ComReg's Consumer Care team is available to assist you, or your authorised representative, 8am to 8pm Monday to Friday and 9am to 1pm on Saturday (excluding public holidays)
Web:
comreg.ie
for online complaint form and live web chat
Email: consumerline@comreg.ie
Phone: (01) 8049668
Text: COMREG or ASKCOMREG to 51500 to receive a call or text back (standard SMS rates apply)
Post: Consumer Care Team, ComReg, One Dockland Central, Guild Street, Dublin 1 D01 E4X0
Irish Sign Language: Irish Sign Language facility is available on request.
Text Relay: You can contact ComReg Consumer Care via text relay. For more information, please visit
itrs.ie
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Irish Times
a day ago
- Irish Times
Domino's text messages labelled ‘likely spam' as new rules come into effect
Domino's Pizza has become one of the first high-profile businesses in Ireland to have its marketing text messages labelled as likely spam following an overhaul of how such communications are managed. On Thursday the communications watchdog ComReg launched a new system aimed at protecting consumers from criminals misrepresenting themselves as legitimate businesses. Companies are now required to register details of their SMS messaging on a database or risk having their communications initially flagged as suspect and ultimately blocked. Irish people and businesses lose about €110 million annually to scammers sending bogus text messages. The scale of the fraud prompted ComReg to introduce new measures. READ MORE The SMS sender ID registry has been designed to protect consumers, services and brands by helping mobile service providers to identify and block fake SMS messages at source. SMS providers will be required to check text messages from SMS sender IDs against the registered SMS sender IDs in the registry. [ Over 8,000 business register with ComReg ahead of anti-scam system roll-out Opens in new window ] More than 8,000 businesses registered on ComReg's register before the deadline on Thursday, with businesses who failed to do so running the risk of having their text messages to customers and potential customers labelled as 'likely scam' after the deadline passed. Earlier this week ComReg urged organisations that had not yet registered their SMS Sender IDs to do so without delay and said registration was 'straightforward and free'. How the wealthy are buying up land to avoid inheritance tax Listen | 22:03 However, the pizza giant, which employs about 3,000 people operating out of stores all over the State, appears to have missed the ComReg warning as messages sent to customers promoting a summer meal deal on Thursday carried the spam warning. The 'likely spam' label attached to the marketing messages would be considered unexpected given the size of the Dominos operation in Ireland and the potential such a label has to harm its reputation and lead to a loss of business. Dominos did not respond to queries from The Irish Times asking whether it had registered its sender IDs with ComReg and if not, why not? It is not the only business to have found its messages being labelled as likely spam, with reports of legitimate sources such as GP practices also falling foul of the new system in is first phase. From October 3rd, SMS messages from unregistered SMS Sender IDs will be blocked.
The Journal
3 days ago
- The Journal
Unregistered text messages from companies will be labelled as 'likely scam' under new rules from ComReg
COMPANIES MUST NOW add themselves to a register if they want to send texts to customers without them being flagged as a scam. Some 8,000 companies have signed up to the communications regulator's new scheme. Application-to-Person (A2P) SMS messages often include a SMS Sender ID to indicate who sent the message. It's usually the name of the company or organisation. From today, ComReg must be made aware of the ID, otherwise texts sent will be flagged to recipients as 'Likely Scam'. Advertisement The move aims to crackdown on the widespread problem of text scams, where bad actors masquerade as legitimate services, to try to get members of the public to click unsafe links or send money. Europe Economics estimates over €300 million is lost each year by Irish consumers and businesses targeted by scam calls and texts. If someone receives a message that says 'Likely Scam', this may be because the sender hasn't yet registered their ID. ComReg has urged all recipients to double check directly with the company or organisation before engaging. However, from 3 October this year, text messages from unregistered SMS Sender IDs will be blocked automatically, so users won't get them. ComReg says companies and organisations need to register before then in order to avoid being blocked. Readers like you are keeping these stories free for everyone... A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation. Learn More Support The Journal
Irish Independent
3 days ago
- Irish Independent
National crackdown on scam texts begins with unregistered company SMS messages labelled as ‘likely scam' by Irish mobile operators
The crackdown, instigated by the telecoms regulator, Comreg, is targeting scammers who try to use household name company brands like banks or retailers to 'spoof' people over SMS A national crackdown on scam texts begins on Wednesday, with a wave of SMS messages set to be labelled as 'likely scam' across all Irish mobile operators. The scheme is being overseen by the telecoms regulator, Comreg, which has set up an approved register of businesses. Any company that hasn't registered will now see any customer texts they send out marked as 'likely scam'. From October, such unregistered company texts will be blocked by Irish operators under the new scheme.
