Angry mum leaves Butlin's after 'beds wet' and daughter had 'poo on hands'
Butlin's has apologised after a family checked in to a "grimy" and "damp" room which was "in need of a massive deep clean".
Mum Jasmine took to TikTok to share her disappointment with the accommodation at the Skegness holiday park.
Sharing clips of the filthy room with her 19,000 followers, she said: "I could make a 10-minute video on all of the issues in here but here's some of them."
Jasmine, who went on to give a tour of the room, added: "Even walking up to the room I felt grimy. This is the Butlin's comfort room. This is my sign to not blindly book something hahaha."
As reported by the Mirro r, she said they couldn't stand to sleep in the room for more than one night as she showed dirt throughout, including in the shower and the bin.
In her voiceover, Jasmine said: "I was meant to book the apartment but I didn't realise. When I first walked in there and I saw there's only two rooms and one bathroom in the middle, I thought, 'Where's the rest of it?'.
"I am going to emphasise that was not Butlin's fault at all though to be fair - it was my fault. So anyway I don't know if the videos can do it justice because the smell when I walked in there was just absolutely wild.
"This isn't the cleaner's fault or anything like that - it's the turnover rate is the issue. These rooms need massive deep cleans because a quick once over is not going to help."
"I didn't even want to shower in there - in fact, I didn't shower in there. I ended up going to the swimming pools to have a shower.
"We spent one night in this room and the beds were so damp - my daughter even woke up asking why the bed was so wet.
"I can't explain the smell. I know I keep saying it but it was horrific. The mould was over the windows, there were cobwebs up the walls... This was a dead bug on our bed and then our daughter got poo on her hand walking out and I was like 'nah, that's it, 100% I am going.'
"The stuff kids can do here is amazing though - I will not fault Butlins for that. It is just a shame about the room."
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A spokesperson for the holiday park said: 'We're sorry and disappointed to see the cleanliness issues the guest experienced with their accommodation. This certainly isn't the high standards we expect our guests to receive when they holiday with us. We carried out a full reclean and offered a gesture of goodwill which was accepted.'
Others shared similar experiences in the comments, with one person writing: "This looks so much cleaner than our room [laughing emoji]."
Another person said: "Skegness I had the most horrible room haven't ever gone back. It was a hot year window broke couldn't open it, bedding didn't get changed stuff left under the bed etc was horrible."
However, another visitor insisted they had only ever had positive experiences at the holiday park, writing: "Which Butlin's is this?? We've always been to skeg one and never had a room like this. That's grim."
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