Starbucks CEO details brand reset plan as turnaround efforts drive sales beat
The Seattle-based company's shares rose 3.8 per cent to US$96.50 in extended trading on Tuesday.
After several quarters of falling sales, the coffee chain is in the midst of a 'Back to Starbucks' initiative - a major brand reset - under CEO Brian Niccol.
Since taking the top job in August, Niccol has pushed for a simplified menu, freshly baked food, cups with handwritten messages and quicker service.
Niccol spoke expansively on Starbucks' turnaround efforts on Tuesday's post-earnings call, saying they were 'ahead of expectations.' He laid out examples of what was changing at stores and in customer experience.
He said he wanted to change the 'feel' of stores with 'greater texture, warmth and layered design,' and replace thousands of seats that were removed in recent years. By the end of 2026, at least 1,000 stores across North America will be upgraded, Niccol said.
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Starbucks is also piloting a new, lower-cost 'coffee house of the future' design, featuring 32 seats and a drive-thru opening in 2026, along with a small-format version debuting soon in New York City.
Niccol has pledged to increase investments in staffing in all 10,000-plus Starbucks-owned US stores by the end of the summer. The company said it would invest over half a billion dollars of additional labour hours into its US company-operated stores over the next year.
Starbucks' net revenue rose 3.8 per cent to US$9.46 billion, beating analysts' estimate of US$9.31 billion, although its overall same-store sales fell 2 per cent for the quarter ended June 29, its sixth straight quarterly contraction.
Analysts on average had estimated a 1.19 per cent dip, according to data compiled by LSEG.
In its largest North America market, the drop in quarterly same-store sales was flat at 2 per cent. China comparable store sales increased 2 per cent, compared with no growth in the second quarter.
Intense competition from local rivals like Luckin Coffee and Cotti Coffee and increasingly frugal consumers prompted Starbucks to cut prices on select iced drinks by an average of 5 yuan last month.
'The report came in less worse than expected, given some strength in China, but it remains a turnaround story,' said Dave Wagner, portfolio manager at Aptus Capital Advisors.
The company reported a profit of 50 cents per share on an adjusted basis, missing estimates of 65 cents.
That excluded an 11 cent per share hit, partly from a leadership meet in Las Vegas earlier this year, when the company flew and housed more than 14,000 store managers and leaders from across North America to hear from corporate executives about the 'Back to Starbucks' plan. Attendees were also treated to a private Bruno Mars concert.
Operating margin in the third quarter contracted 650 basis points to 10.1 per cent from the prior year, owing to higher spending tied to the business turnaround, additional labour hours and the leadership meet.
'While there is still work to be done, the company's labour investments appear to be making a difference in peak-hour throughput,' said R.J. Hottovy, head of analytical research at Placer.ai.
Starbucks has been exploring options such as strategic partnerships and joint ventures for its China business, which was valued at up to US$10 billion, according to media reports earlier this month.
Executives said on Tuesday that the company had received significant interest from more than 20 interested parties and was evaluating its options as it aimed to retain a 'meaningful stake' in the business. REUTERS
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