
1 in 5 Consumers Avoid Filing Claims Due to Frustrating Digital Processes, According to Insurity's Latest Survey
The survey also found that 64% of consumers would consider switching insurers for a more seamless digital experience, revealing how easily poor interactions, especially during the claims process, can drive customers to competitors. As insurers continue to advance their digital strategies in 2025 and beyond, prioritizing intuitive, user-centric digital experiences will strengthen retention and build long-term customer loyalty.
As digital tools become the primary channel for customer engagement, the survey highlights that poor claims experiences are not just process inefficiencies but key drivers of lost trust and reduced customer loyalty. This insight comes when insurers are under increasing pressure to modernize core systems, enhance operational performance, and deliver greater value to policyholders. While many carriers have made significant progress in digital transformation, the findings make clear that technology investment must be paired with a strong emphasis on user experience. Those investments may fail to deliver meaningful returns without intuitive, efficient, and responsive interactions, especially during critical moments like claims.
'As carriers evaluate their core systems and digital infrastructure this year, the priority must be reducing friction where it matters most,' said Sylvester Mathis, Chief Insurance and Chief Revenue Officer at Insurity. 'A clunky or disconnected claims process frustrates customers and risks sending them elsewhere. When someone avoids filing a claim, despite having coverage, it signals a fundamental breakdown in trust. If policyholders feel friction, uncertainty, or inflexibility, they're less likely to file a claim, and far more likely to leave.'
This survey was conducted online in April 2025, and more than 1,000 adult participants were randomly selected across the United States to ensure a representative sample. Respondents were asked a series of 19 questions, ranging from multiple-choice to scale-based, to gauge their opinions on their digital experience. Data analysis was performed to identify key patterns and insights.
To learn more about Insurity's 2025 Digital Experience Index and how policyholders feel about their digital experience with P&C insurers, please contact Elizabeth.Hutchinson@insurity.com.
About Insurity
Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US, and it has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit www.insurity.com.
Hashtags

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles


Business Wire
39 minutes ago
- Business Wire
Connexall Now Available in Epic Toolbox as Alert Manager Solution
TORONTO--(BUSINESS WIRE)--Connexall, a global leader in clinical communication, alarm management, and workflow optimization, today announced its designation in the 'Alert Manager Integration' category in Epic Toolbox on Showroom. This achievement highlights Connexall's expertise in driving seamless integration with disparate systems to provide intelligently routed clinical and operational alerts directly into Epic – including Rover, Haiku, and Canto. Connexall collaborated with Epic to provide input into the design of the Alert Manager Integration blueprint, which defines Epic's recommended practices for products in this category. Within Showroom, Toolbox is a designation for products that use established integration technology in select categories to meet Epic defined recommended connection practices for that area. The eligible categories focus on the most impactful and innovative areas for Epic customers. Connexall's integration platform provides deep interoperability and proven outcomes for health systems looking to streamline alert management and reduce alarm fatigue. 'This recognition by Epic demonstrates Connexall's commitment to improving clinical workflows, patient safety, and staff and clinician satisfaction for over 25 years,' said Connexall CEO Sandy Saggar. 'We are honored to support the standard in the Alert Manager Integration category in the Epic Toolbox.' With its extensive integration library, Connexall offers bi-directional integration with Epic and consolidates alerts from various systems—such as nurse call, patient monitoring, IV pumps, RTLS, and smart beds—ensuring the right information reaches the right care team member, on the right device, at the right time. This milestone reaffirms Connexall's role in the healthcare ecosystem—alleviating burden, increasing efficiency, and improving patient care. About Connexall Connexall is a connected care and interoperability platform, seamlessly integrating disparate healthcare technologies. As a vendor-neutral solution, Connexall intelligently manages alarms and optimizes workflows to improve staff experience and patient safety. To learn more, visit
Yahoo
an hour ago
- Yahoo
Enterprise Declares Quarterly Distribution
HOUSTON, July 08, 2025--(BUSINESS WIRE)--Enterprise Products Partners L.P. (NYSE: EPD) ("Enterprise") announced today that the board of directors of its general partner declared a quarterly cash distribution to be paid to Enterprise common unitholders with respect to the second quarter of 2025 of $0.545 per unit, or $2.18 per unit on an annualized basis. The quarterly distribution will be paid Thursday, August 14, 2025, to common unitholders of record as of the close of business Thursday, July 31, 2025. This distribution represents a 3.8 percent increase over the distribution declared with respect to the second quarter of 2024. Enterprise repurchased $110 million of its common units in the open market during the second quarter of 2025, which brings the total repurchases for 2025 to $170 million. Inclusive of these purchases, the partnership has utilized approximately 65 percent of its authorized $2.0 billion buyback program. Enterprise will announce its earnings for the second quarter of 2025 on Monday, July 28, 2025, before the New York Stock Exchange opens for trading. Following the announcement, the partnership will host a conference call at 9 a.m. CDT with analysts and investors to discuss earnings. The call will be webcast live on the Internet and may be accessed through the "Investors" section of the partnership's website at A replay of the webcast will be available following the conference call and may be accessed approximately one hour after completion of the call. Enterprise Products Partners L.P. is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products and petrochemicals. Services include: natural gas gathering, treating, processing, transportation and storage; NGL transportation, fractionation, storage and marine terminals; crude oil gathering, transportation, storage and marine terminals; petrochemical and refined products transportation, storage and marine terminals; and a marine transportation business that operates on key U.S. inland and intracoastal waterway systems. The partnership's assets currently include more than 50,000 miles of pipelines; over 300 million barrels of storage capacity for NGLs, crude oil, petrochemicals and refined products; and 14 billion cubic feet of natural gas storage capacity. Qualified Notice for Non-U.S. Unitholder Income Tax Withholding This release is intended to serve as qualified notice under Treasury Regulation Section 1.1446-4(b)(4) and (d). Brokers and nominees should treat one hundred percent of Enterprise's distributions to non-U.S. investors as being attributable to income that is effectively connected with a United States trade or business. Accordingly, Enterprise's distributions to non-U.S. investors are subject to federal income tax withholding at the highest applicable effective tax rate. For purposes of Treasury Regulation section 1.1446(f)-4(c)(2)(iii), brokers and nominees should treat one hundred percent of the distributions as being in excess of cumulative net income for purposes of determining the amount to withhold. Nominees, and not Enterprise Products Partners L.P., are treated as withholding agents responsible for any necessary withholding on amounts received by them on behalf of foreign investors. This press release includes "forward-looking statements" as defined by the Securities and Exchange Commission. All statements, other than statements of historical fact, included herein that address activities, events, developments or transactions that Enterprise and its general partner expect, believe or anticipate will or may occur in the future are forward-looking statements. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially from expectations, including required approvals by regulatory agencies, the possibility that the anticipated benefits from such activities, events, developments or transactions cannot be fully realized, the possibility that costs or difficulties related thereto will be greater than expected, the impact of competition, and other risk factors included in Enterprise's reports filed with the Securities and Exchange Commission. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates. Except as required by law, Enterprise does not intend to update or revise its forward-looking statements, whether as a result of new information, future events or otherwise. View source version on Contacts Libby Strait, Investor Relations (713) 381-4754 or (866) 230-0745, Rick Rainey, Media Relations (713) 381-3635, RRainey@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
an hour ago
- Yahoo
Mettler-Toledo International Inc. to Host Second Quarter 2025 Earnings Conference Call
COLUMBUS, Ohio, July 08, 2025--(BUSINESS WIRE)--Mettler-Toledo International Inc. (NYSE: MTD) announced it will release its second quarter 2025 financial results after the market close on Thursday, July 31, 2025. The Company will host a conference call the following morning at 8:30 a.m. Eastern Time to discuss the results. To listen to the live audio webcast of the call, visit Events and Presentations on the Investor section of the Company's website, METTLER TOLEDO (NYSE: MTD) is a leading global supplier of precision instruments and services. We have strong leadership positions in all of our businesses and believe we hold global number-one market positions in most of them. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries and we have a direct presence in approximately 40 countries. With proven growth strategies and a focus on execution, we have achieved a long-term track record of strong financial performance. For more information, please visit View source version on Contacts Adam UhlmanHead of Investor RelationsMETTLER TOLEDODirect: