Airline apologises to widow over late husband's ticket
Colin Shields, who was tetraplegic, had booked flights from Edinburgh to Venice for himself and two carers to attend a power-chair football match before his death in April.
Ms Shields was initially told she could only receive a refund for her husband's ticket and was later asked to speak to the original booker, despite informing the airline of his death and providing a death certificate.
Ryanair confirmed that a refund of £257.58 for Mr Shields' ticket was issued, but a customer service agent incorrectly advised that the other two passengers were not entitled to a refund.
The airline has since apologised for the 'incorrect' advice and stated their customer service department would assist Ms Shields in correcting the error and processing the full refund.
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