Royal Mail to scrap second-class post on Saturdays and some weekdays
From 28 July, Royal Mail will also be allowed to deliver second-class letters on alternate weekdays, Ofcom said.
The post will still be delivered within three working days of collection from Monday to Friday.
Money blog: Top chef reveals thing he hates about customers
The proposals had already been raised by Ofcom after a consultation was announced in 2024, and the scale back was proposed early this year.
Royal Mail had repeatedly failed to meet the so-called universal service obligation to deliver post within set periods of time.
Those delivery targets are now being revised downwards.
Rather than having to have 93% of first-class mail delivered the next day, 90% will be legally allowed.
The target for second-class mail deliveries will be lowered from 98.5% to arrive within three working days to 95%.
It's good news for Royal Mail and its new owner, the Czech billionaire Daniel Kretinsky. Ofcom estimates the changes will bring savings of between £250m and £425m.
Unsurprisingly, the company welcomed the announcement.
"It is good news for customers across the UK as it supports the delivery of a reliable, efficient and financially sustainable universal service," said Martin Seidenberg, the group chief executive of Royal Mail's parent company, International Distribution Services.
"It follows extensive consultation with thousands of people and businesses to ensure that the postal service better reflects their needs and the realities of how customers send and receive mail today."
Changing habits
Less than a third of letters are sent now than 20 years ago, and is forecast to fall to about a fifth of the letters previously sent.
According to Ofcom research, people want reliability and affordability more than speedy delivery.
Royal Mail has been loss-making in recent years as revenues fell.
In response to Ofcom's changes, a government spokesperson said: "The public expects a well-run postal service, with letters arriving on time across the country without it costing the earth. With the way people use postal services having changed, it's right the regulator has looked at this.
"We now need Royal Mail to work with unions and posties to deliver a service that people expect, and this includes maintaining the principle of one price to send a letter anywhere in the UK"
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