Watch: Swedish tourist's ride takes a shocking turn– Here's what happened on the Delhi highway
detailing the incident, which quickly went viral and triggered a wave of online responses.
In the video, Jonas recounted how his cab ride suddenly came to a halt mid-journey, after which the driver claimed the vehicle had broken down. What followed, he said, was completely unexpected.
'When I didn't give him the money, he just left,' says Jonas
According to Jonas, the driver demanded ₹5,000 in cash for repairs after stopping the car. In the video, he alleged, 'When I didn't give him the money, he just left.' He said the driver abandoned him on the side of the road, with no help and no clarity on what to do next.
Uber attempted to arrange help, but it didn't work
Following the incident, Jonas contacted Uber for support. According to the caption of his Instagram post, the company did respond and attempted to organise another ride. However, none of the backup cabs actually arrived. 'They sorted me out with not one, not two, but three replacement rides, all cancelled on me. I assume as I was on the highway,' Jonas wrote.
He eventually reached his destination safely, but clarified that it was without Uber's assistance.
Uber apologises after the video gains attention
As the video gathered momentum online, Uber India responded publicly in the comments section of the post. The official account wrote, 'Hi Jonas, we apologise for this frustrating experience. Our specialised team has investigated and taken appropriate action.'
Social media reacts strongly to tourist's complaint
Several users took to the comments section to express frustration over the growing number of similar cases involving app-based drivers. One user commented, 'Uber really needs to hire their own drivers.
Freelancers keep demanding more money and cancelling without reason.'
Another response read, 'This isn't just Uber. It's a mindset of squeezing every rupee from anyone, especially foreigners. I'm sorry you had to face this.'
Many others urged Jonas to file a formal complaint, citing the need for stronger accountability in such cases.
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