Two Ivy League Institutions Select 3CLogic Voice AI and Contact Center Solution for ServiceNow to Transform IT Help Desks
ROCKVILLE, Md., June 3, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that two globally recognized academic institutions, both with extensive ServiceNow ITSM deployments, have recently selected it to overcome critical pain points within their IT service desk operations. Both organizations were eager to replace existing solutions, with one operating a legacy on-premise system and the other struggling with limited visibility, fragmented user experiences, and over-reliance on external resources for daily administrative needs.
As digital transformation continues to reshape the landscape of higher education, top-tier universities are turning to 3CLogic to modernize and enhance their IT help desks while maximizing their current and future investments in ServiceNow. By replacing existing systems with a cloud-based Contact Center as a Service (CCaaS) solution designed to complement the Now Platform®, institutions are driving operational efficiency, unified agent experiences, and better support outcomes for faculty, students, and staff.
Unifying ITSM and Voice for a Seamless Experience
Both universities cited the need for a platform based approach in which their voice and contact center needs are woven together with ServiceNow data and workflows, rather than operating alongside them. With the adoption of 3CLogic, agents and service desk managers will benefit from a single pane of glass for incident management, call handling, contact center administration, reporting, and real time decision making, all without leaving ServiceNow.
Driving Autonomy and Rapid Response with AI
Self-service configuration and autonomy were among the key drivers. Each university will leverage 3CLogic's native AI capabilities integrated with ServiceNow, including intelligent voice self-service, call transcription, and speech analytics to improve intelligent call deflection (i.e.: major incident automation, etc.), reduce agent manual tasks (i.e.: call notes, etc.), lower after-hours service costs, and enable independent management of daily service desk operations without needing constant intervention from internal IT or expensive third-party consultants.
Enabling Agents and Empowering Leadership
Leveraging smart voice workflows and identification, each university will be able to seamlessly route critical calls (i.e.: research and medical divisions, etc.) in need of live assistance to the most qualified agents with relevant historical context to enable personalized experiences. Meanwhile, voice and contact center data, once siloed or difficult to correlate, will now integrate with ServiceNow dashboards and Platform Analytics to support data-driven decision-making and deliver immediate value to leadership teams seeking better visibility into service metrics.
These latest selections underscore the growing demand among higher education institutions for a fully integrated approach to IT service management and voice. As the role of technology in education continues to evolve, 3CLogic remains a trusted partner in helping institutions maximize the value of their ServiceNow investments while delivering seamless, AI-powered support experiences. For more information, please contact info@3clogic.com.
About 3CLogic3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit www.3clogic.com.
View original content to download multimedia:https://www.prnewswire.com/news-releases/two-ivy-league-institutions-select-3clogic-voice-ai-and-contact-center-solution-for-servicenow-to-transform-it-help-desks-302470602.html
SOURCE 3CLogic
View original content to download multimedia: http://www.newswire.ca/en/releases/archive/June2025/03/c8694.html
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Yahoo
2 hours ago
- Yahoo
ServiceNow (NOW) Dips More Than Broader Market: What You Should Know
In the latest trading session, ServiceNow (NOW) closed at $1,022.98, marking a -1.16% move from the previous day. The stock's change was less than the S&P 500's daily loss of 0.07%. Meanwhile, the Dow lost 0.37%, and the Nasdaq, a tech-heavy index, added 0.03%. Coming into today, shares of the maker of software that automates companies' technology operations had gained 0.79% in the past month. In that same time, the Computer and Technology sector gained 5.58%, while the S&P 500 gained 3.94%. The investment community will be closely monitoring the performance of ServiceNow in its forthcoming earnings report. The company is scheduled to release its earnings on July 23, 2025. It is anticipated that the company will report an EPS of $3.54, marking a 13.1% rise compared to the same quarter of the previous year. Our most recent consensus estimate is calling for quarterly revenue of $3.12 billion, up 18.79% from the year-ago period. NOW's full-year Zacks Consensus Estimates are calling for earnings of $16.54 per share and revenue of $13.01 billion. These results would represent year-over-year changes of +18.82% and +18.43%, respectively. Investors should also take note of any recent adjustments to analyst estimates for ServiceNow. These revisions help to show the ever-changing nature of near-term business trends. As such, positive estimate revisions reflect analyst optimism about the business and profitability. Our research suggests that these changes in estimates have a direct relationship with upcoming stock price performance. To take advantage of this, we've established the Zacks Rank, an exclusive model that considers these estimated changes and delivers an operational rating system. Ranging from #1 (Strong Buy) to #5 (Strong Sell), the Zacks Rank system has a proven, outside-audited track record of outperformance, with #1 stocks returning an average of +25% annually since 1988. Over the past month, the Zacks Consensus EPS estimate has moved 0.14% higher. ServiceNow is currently a Zacks Rank #2 (Buy). Valuation is also important, so investors should note that ServiceNow has a Forward P/E ratio of 62.59 right now. This expresses a premium compared to the average Forward P/E of 19.88 of its industry. One should further note that NOW currently holds a PEG ratio of 2.64. This popular metric is similar to the widely-known P/E ratio, with the difference being that the PEG ratio also takes into account the company's expected earnings growth rate. As of the close of trade yesterday, the Computers - IT Services industry held an average PEG ratio of 2.2. The Computers - IT Services industry is part of the Computer and Technology sector. This group has a Zacks Industry Rank of 70, putting it in the top 29% of all 250+ industries. The Zacks Industry Rank assesses the vigor of our specific industry groups by computing the average Zacks Rank of the individual stocks incorporated in the groups. Our research shows that the top 50% rated industries outperform the bottom half by a factor of 2 to 1. Ensure to harness to stay updated with all these stock-shifting metrics, among others, in the next trading sessions. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report ServiceNow, Inc. (NOW) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research Sign in to access your portfolio
Business Wire
4 hours ago
- Business Wire
Preceptis Medical Appoints Dave Carey as Chief Executive Officer to Lead Next Phase of Strategic Growth
MINNEAPOLIS--(BUSINESS WIRE)-- Preceptis Medical, Inc., a commercial-stage medical technology company transforming pediatric ENT care, today announced the appointment of Dave Carey as Chief Executive Officer. Carey assumes leadership as the company accelerates toward full market release of its flagship product, the Hummingbird ® Tympanostomy Tube System (TTS). 'We are thrilled to welcome Dave Carey to Preceptis,' said John Seaberg, Chairman of the Board at Preceptis Medical. 'His deep industry expertise, strategic vision, and dedication to improving patient care make him the ideal leader to guide our next phase of growth.' As CEO, Carey will oversee the continued expansion of the Hummingbird TTS System in the U.S., which enables in-office pediatric ear tube placement without the need for general anesthesia. The device has already demonstrated significant clinical, economic, and patient satisfaction benefits in the company's limited market release. 'I'm honored to join the Preceptis Medical team at such an important moment,' said Dave Carey. 'Hummingbird represents a true shift in how we approach pediatric ear tube procedures, and I look forward to partnering with our talented team and surgeon community to bring this solution to more families nationwide.' Preceptis Medical's Hummingbird system enables in-office ear tube placement for young children without the need for general anesthesia, representing a safer, more cost-effective, and family-centered approach to care. For more information, visit
Business Wire
6 hours ago
- Business Wire
Levelpath Recognized in the 2025 Gartner® Hype Cycle™ for Procurement and Sourcing Solutions
SAN FRANCISCO--(BUSINESS WIRE)-- Levelpath, the leader in AI-native procurement platforms, today announced its inclusion in the 2025 Gartner® Hype Cycle™ for Procurement and Sourcing Solutions. The company was recognized as a Sample Vendor for both Generative AI for Procurement and Intake Management, we believe validating Levelpath's pioneering role in transforming procurement through breakthrough AI innovation. The future of procurement is here, and it is intelligent. While procurement teams have struggled with fragmented data, manual processes, and complex workflows, Levelpath has reimagined what is possible. Built from the ground up for the AI era, their platform goes beyond simple automation by thinking, learning, and evolving with your enterprise. Procurement That Thinks for Itself Levelpath's proprietary Hyperbridge reasoning engine does not just process requests; it understands intent, predicts needs, and orchestrates complex workflows across your entire enterprise. Levelpath's results speak for themselves: Tenfold efficiency gains in sourcing and intake management Up to 70% operational efficiency gains $26 billion in enterprise spend managed through Levelpath Sixty percent reduction in cycle times through intelligent automation Complete visibility across all procurement activities in real-time The New Standard for Procurement Excellence In our opinion, the Gartner Sample Vendor inclusion validates what Levelpath customers already know: AI-native architecture delivers transformational results that retrofitted solutions simply cannot match. Here is how we feel Levelpath redefines procurement excellence: Conversational intelligence: Transform how your teams work. Natural language requests become intelligent actions. No training required. No complex interfaces. Just speak to your procurement platform as you would a trusted colleague. Autonomous operations: Levelpath's AI agents proactively manage supplier onboarding, conduct risk assessments, and ensure compliance before you even know there is an issue. Unified intelligence: One platform. One source of truth. Every supplier, every contract, every decision connected through intelligent automation that eliminates silos and accelerates outcomes. Beyond these core capabilities, Levelpath's AI-native architecture delivers specialized solutions that address procurement's most persistent challenges. Intake Management Revolutionized Levelpath transforms the procurement request experience from frustrating to effortless. Users describe what they need in plain English. The platform's AI interprets, validates, and routes requests through the right approvals automatically, ensuring compliance without compromising speed. "We believe this recognition reaffirms Levelpath's commitment to helping procurement teams navigate complexity with cutting-edge solutions that integrate technology, suppliers and business users," said Alex Yakubovich, CEO of Levelpath. "Our focus on AI-native innovation ensures procurement and the business remain competitive and future-ready in the evolving landscape." Trusted by Industry Leaders Fortune enterprises worldwide, including Ace Hardware, Amgen, Coupang, Fortrea, GATX, SiriusXM, SSM Health, and Western Union, have chosen Levelpath to transform their procurement operations. They have experienced rapid deployment, significant ROI and measurable improvements in productivity and efficiency. The competitive advantage of early AI adoption in procurement has never been clearer. Empowering Procurement Leaders Through AI Education Building on this recognition, Levelpath is launching an AI Masterclass series to accelerate AI adoption across the procurement community. The interactive sessions bring together procurement leaders from Fortune enterprises to share proven use cases, exchange best practices and transform AI curiosity into measurable results. From triaging intake requests in seconds to accelerating contract workflows, each monthly session offers attendees actionable playbooks they can implement immediately, creating a collaborative environment where procurement professionals can experiment, innovate and grow together. The Masterclass series addresses the reality that successful AI implementation in procurement requires more than technology, it demands strategic thinking, operational excellence and community learning. Through live Q&As and peer networking, participants gain insights into how AI is reshaping procurement's ability to deliver value, drive compliance and respond to business needs at unprecedented speed. Whether just beginning their AI journey or seeking to deepen expertise, procurement leaders are using these sessions to evolve from AI-curious operators into AI-powered champions, positioning their organizations for competitive advantage in the intelligent procurement era. Join Levelpath's monthly AI Masterclass series starting Friday, July 25th, featuring SSM Health and other Fortune enterprise leaders as they share proven AI procurement strategies and actionable playbooks you can implement immediately, learn more about this ongoing monthly series and register now to transform your procurement operations. To explore the full landscape of AI innovation in procurement and understand where these transformative technologies are heading, download a complimentary copy of the 2025 Gartner® Hype Cycle™ for Procurement and Sourcing Solutions to learn more about Levelpath's recognition. Gartner, Hype Cycle for Procurement and Sourcing Solutions, 2025, Kaitlynn Sommers, Micky Keck, Lynne Phelan, Cian Curtin, Chaithanya Paradarami, Martin Shreffler, 30 June 2025 *GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and HYPE CYCLE is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About Levelpath Levelpath is the leading AI-native procurement platform transforming how global enterprises manage indirect spend. Built from the ground up for the AI era, our platform unifies procurement operations through intelligent automation, featuring an intuitive stakeholder interface, advanced workflow orchestration, and our proprietary Hyperbridge reasoning engine that delivers real-time intelligence and complete visibility across all procurement activities. Trusted by leading Fortune enterprises worldwide, including Ace Hardware, Amgen, Coupang, Fortrea, GATX, SiriusXM, SSM Health, and Western Union, Levelpath's AI-native architecture enables organizations to collaborate smarter, operate faster, and scale procurement operations that drive measurable business value. Headquartered in San Francisco, Levelpath is backed by Battery, Benchmark, Redpoint Ventures, 01A, Menlo Ventures, NewView Capital, and World Innovation Lab. Learn more at or connect with us on LinkedIn.
