Ticketmaster threatened with legal action over Oasis gig ticket sales by UK watchdog
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TICKETMASTER is being threatened with legal action over Oasis gig ticket sales by the UK watchdog.
More than 900,000 tickets went on sale in August last year via Ticketmaster for the tour, which reunites Noel and Liam Gallagher, and is set to kick off on Friday in Cardiff.
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Liam Gallagher performs at the Reading Music Festival, England on Aug. 29, 2021, left, and Noel Gallagher performs at the Glastonbury Festival in Worthy Farm, Somerset, England, on June 25, 2022)
Credit: AP
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British Liam (R) and Noel Gallagher perform during an Oasis gig at Benicasim International Festival in Benicasim, Castellon, August 7, 2005
Credit: AFP
In March, the Competition and Markets Authority (CMA) said it was worried Ticketmaster may have misled fans over the pricing of tickets when they went on sale.
It said it was concerned that it had broken consumer protection law by labelling seats at Platinum despite being in the same area of the stadium and selling them for £350 instead of £150 face value.
The CMA also said that Oasis fans were not told about two categories of standing tickets, with cheaper ones sold first before more expensive standing tickets were sold.
It means Oasis fans waited in a queue, some for more than 12 hours, for tickets without knowing the price, then having to decide whether to pay a higher amount than expected.
It did not find evidence of a 'dynamic pricing' model being used during the sale.
Ticketmaster made some changes to its ticket sale process but the CMA said it'does not currently consider these changes are sufficient'.
It had been trying to work with them to change their pricing and ticket information - but today in a letter to the business and trade select committee published today, the CMA it wasn't happy and it is seeking legal action.
It said: 'Having carefully considered Ticketmaster's response, the CMA's view is that there is a fundamental disagreement between the CMA and Ticketmaster about whether Ticketmaster's practices infringed consumer law.'
The CMA will continue to try and resolve the issue with Ticketmaster while it starts legal action.
Hayley Fletcher, interim senior director of consumer protection at the CMA, said: 'All ticketing websites should check they are complying with the law and treating their customers fairly.
'When businesses get it right, consumers benefit – and that's the best outcome for everyone.'
Last week, Oasis announced that they were releasing more tickets for the summer tour.
Fans have been scammed out of more than £2million by fraudsters, according to Lloyds bank.
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