New head of Hong Kong Hospital Authority pledges to cut wait times, queues
Libby Lee Ha-yun, who takes over on Friday as the new chief executive of the Hospital Authority, also said she hoped to deliver medical services with 'warmth' during her term.
'In the past few years, we have seen a certain level of fatigue over the hospitals' waiting time and medical incidents. In the future, I hope we can dissolve the fatigue with our warmth,' she told the press.
'We hope that the warmth can bring mutual respect and care for everyone. We hope to design our medical services from the patients' perspective.'
Lee said she aimed to use technology to streamline the process of patients queuing at public hospitals.
'For example, when patients visit our specialist outpatient clinics, is it necessary to queue four times respectively for the doctor, medicine, booking the next appointment, and an X-ray scan or a blood test?' she asked.
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