logo
HairFun admits to unfair trade practices in Singapore; elderly customers pressured into expensive treatments

HairFun admits to unfair trade practices in Singapore; elderly customers pressured into expensive treatments

Malay Mail04-06-2025
SINGAPORE, June 4 — Hair salon chain HairFun has admitted to using unfair trade practices targeting elderly customers and has agreed to cease such conduct, refund affected individuals, and implement consumer protection measures, authorities said.
The Competition and Consumer Commission of Singapore (CCCS) launched investigations into HairFun following complaints received by the Consumers Association of Singapore (CASE) about aggressive and misleading sales tactics, according to a report published in Channel News Asia today.
Unannounced visits to three HairFun outlets in October 2024 revealed that from May 2023 to July 2024, the salons lured elderly customers with offers of low-cost haircuts, then pressured them into paying for expensive treatment packages they did not request.
In one case, an elderly man visited the Ang Mo Kio outlet for an S$8 (RM26) haircut but was falsely told he had scalp haemorrhaging. He was then charged nearly S$1,000 for a hair wash and 10-session treatment package he had not consented to.
The customer only discovered the deception after a doctor confirmed there was nothing wrong with his scalp.
CCCS also found that the same salons previously operated under the name Scissor & Comb, against which similar complaints were lodged between 2018 and 2022.
HairFun Beauty Pte Ltd, HairFun Pte Ltd, and their directors, Roland Teo Jian Hao and Chiong Hong Hioh, have admitted to the unfair practices and committed to ceasing such actions.
They also agreed to a five-day cooling-off period for package purchases and have cooperated with CASE to refund nearly all affected consumers, amounting to about S$12,500.
CCCS chief executive Mr Alvin Koh stressed the importance of protecting elderly consumers and urged businesses to ensure clarity and consent in all transactions.
CASE president Melvin Yong welcomed the outcome and said the organisation will continue working with CCCS to hold unethical businesses accountable.
Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

Vietnamese stocks near record on reform hopes, trade deal optimism
Vietnamese stocks near record on reform hopes, trade deal optimism

Free Malaysia Today

time4 hours ago

  • Free Malaysia Today

Vietnamese stocks near record on reform hopes, trade deal optimism

Foreign investors bought US$411 million of Vietnamese shares on a net basis in July, the second month of inflows this year. (EPA Images pic) HANOI : Vietnam's stock benchmark is closing in on a record high, fueled by optimism over sweeping political reforms and clarity on a trade deal with the US. The government is undertaking its biggest administrative overhaul in decades to shrink bureaucracy as Prime Minister Pham Minh Chinh pushes for more than 8% economic growth this year. A trade deal that cut US tariffs on the nation's goods to 20% from 46% in April also clears an overhang for the market. The moves have driven a 19% rally in the Vietnam Ho Chi Minh Stock Index this year, putting the market well ahead of its Southeast Asian peers. More gains could follow if Vietnam secures an upgrade to emerging-market status by FTSE Russell. 'Never before have we seen such strong reforms in Vietnam,' said Tyler Manh Dung Nguyen, chief market strategist at Ho Chi Minh City Securities Corp. 'I would allocate more in Vietnam right at the beginning of these changes,' he said. The government is cutting red tape and unnecessary costs to redirect funds to development projects, part of its aim to achieve high-income status by 2045. Its pro-growth policies are luring investors back to the country, reversing sentiment after global funds withdrew a net US$3.18 billion from local stocks last year. Foreign investors bought US$411 million of Vietnamese shares on a net basis in July, the second month of inflows this year, while selling their holdings in Malaysia, Indonesia and the Philippines. Conglomerate Vingroup JSC, lender Vietnam Joint Stock Commercial Bank for Industry and Trade and Hoa Phat Group JSC are among the biggest gainers on the index this year as investors bet on major beneficiaries of the country's strong growth. The economy expanded 7.52% in the six months through June, according to Vietnam's statistics office, supported by a surge in manufacturing as foreign buyers raced to avoid higher tariffs on sales to the US. 'We became more positive since May as valuations started to look compelling given the forecast earnings growth of about 15% and price-earnings multiples of 10 times in 2026,' said Christopher Leow, CEO at Principal Asset Management in Singapore. Investors are expecting a FTSE reclassification of Vietnam's market to take place as soon as September, which the index compiler projects may draw up to US$6 billion in capital inflows. That would give another boost to the benchmark, which is less than 2% away from its all-time high in January 2022. To be clear, Vietnam's growth outlook remains clouded by a potential slowdown in global growth in the second half of the year. Uncertainty over a 40% US tariff on goods deemed to be transshipped through the Southeast Asian nation also weighs on local businesses. Still, the bullish case for Vietnam is hard to ignore. 'What makes Vietnam stand out globally is that it's almost inconceivable it won't become a much bigger economy' and returns on invested capital are much higher than in many other countries, said Johannes Loefstrand, portfolio manager at T Rowe Price who manages a frontier markets fund with its largest allocation in Vietnam.

Two Americans arrested for allegedly stealing perfumes, luxury goods at Changi Airport
Two Americans arrested for allegedly stealing perfumes, luxury goods at Changi Airport

Malay Mail

time10 hours ago

  • Malay Mail

Two Americans arrested for allegedly stealing perfumes, luxury goods at Changi Airport

SINGAPORE, July 23 — Two American nationals have been arrested in Singapore over their suspected involvement in multiple thefts at Changi Airport's transit area, including from high-end retail outlets. According to The Straits Times, the suspects — a 35-year-old man and a 30-year-old woman — were arrested following reports of missing items from The Shilla Cosmetics & Perfumes outlet at Terminal 1 on June 23. Singapore police said in a statement yesterday that staff had discovered three missing bottles of perfume worth S$488 (RM1,700) during a stock-take, prompting them to lodge a report. Preliminary investigations found that the man had allegedly taken the items without paying and exited the store. Follow-up investigations by the Changi Airport police division identified the suspects, who were nabbed before they could leave the country. According to the report, police also revealed that the man was believed to have stolen a cardholder worth S$596.33 from another retail outlet in Terminal 1, and a bottle of perfume worth S$158.40 from another Shilla outlet in Terminal 3. The woman is alleged to have acted as a lookout during the incidents. All five stolen items were recovered from the suspects, who are expected to be charged today. In a stern warning, Singapore police said shop theft cases are taken seriously and that offenders will be dealt with firmly. 'Offenders should not think that they can evade capture by quickly boarding a flight,' the police were quoted as saying, adding that they continue to work closely with stakeholders to prevent and deter such cases.

Too young, too heavy: Malaysia ignoring a ticking health bomb as childhood obesity surges, says WHO
Too young, too heavy: Malaysia ignoring a ticking health bomb as childhood obesity surges, says WHO

Malay Mail

time11 hours ago

  • Malay Mail

Too young, too heavy: Malaysia ignoring a ticking health bomb as childhood obesity surges, says WHO

KUALA LUMPUR, July 23 — Like any other teenager, Muhammad Mikhael Qaiser Mohd Yuzaini longs to participate in sports and physical activities. But the 14-year-old tires easily, neither can he stand for extended periods or handle physically demanding tasks. The main reason: his weight. As of early March this year, he weighed in at 103 kilogrammes (kg), a figure considered obese for his height of 168 centimetres (cm). 'I'm truly determined to lose weight this year because I want to live a healthier and more active life,' declared Muhammad Mikhael Qaiser, who is fondly known as Mikhael and is currently undergoing treatment to reduce his weight. Childhood obesity has become a global health crisis, with poor dietary habits and sedentary lifestyles, fuelled by screen time and lack of physical activity, contributing to this 'epidemic'. According to the World Health Organization (WHO), Malaysia has one of the highest childhood obesity rates in Southeast Asia. Childhood obesity in Malaysia has been on a steady rise over the past 15 years, with over 30 percent of children aged five to 17 classified as overweight or obese in 2022. (Under the United Nations Convention on the Rights of the Child and Malaysia's Child Act 2001, a child is defined as anyone under the age of 18.) Meanwhile, a study titled 'Prevalence of Childhood Overweight and Obesity in Malaysia: A Systematic Review and Meta-analysis' published in November 2024, found that the prevalence of childhood overweight, obesity and excess weight in Malaysia almost doubled over a 26-year period from 1996 to 2022. According to WHO, in 2022, 37 million children under the age of five were overweight; and over 390 million children and adolescents aged five to 19 years were overweight, including 160 million who were living with obesity. Overweight is a condition of excessive fat deposits in the body, while obesity is a chronic complex disease defined by excessive fat deposits that can impair health. Obesity can lead to increased risk of type 2 diabetes and heart disease. It can also affect bone health and reproduction, and increase the risk of certain cancers. Obesity influences the quality of living, such as sleeping or moving. The diagnosis of overweight and obesity is made by measuring people's weight and height and by calculating the body mass index (BMI): weight (kg)/height² (m²). The body mass index is a surrogate marker of fatness and additional measurements, such as waist circumference, can help the diagnosis of obesity. The BMI categories for defining obesity vary by age and gender in infants, children and adolescents. Struggles of teenager In 2021, when Mikhael was 11 years old and weighed 70 kg, he was offered the opportunity to participate in a study conducted by paediatric specialists at Universiti Malaya Medical Centre (UMMC) to address his obesity issue. His parents were informed that as part of the study, Mikhael had a 50 percent chance of receiving either an actual weight loss medication or a placebo. Wanting to help their only child shed his excess weight, Mikhael's parents agreed to let him join the study. Over the course of the four-year programme, Mikhael received injection-based treatment. But by the time the programme ended, his weight did not decrease. Instead, it continued to rise, reaching 103 kg by early Ramadan (March) this year. (It was later confirmed that Mikhael had been placed in the placebo group, meaning he did not receive the actual medication throughout the study period. This explained why there was no significant change in his weight despite the structured programme). This concerned his parents, prompting them to refer Mikhael back to the Paediatric Obesity Clinic at UMMC, which has been operating since 2006, for further treatment in hopes that he could eventually reach a healthy weight of around 65 to 70 kg. Starting in April, Mikhael has been advised to take an oral medication, Metformin 500 mg, once daily, and after two weeks, two pills per day to help improve insulin efficiency. He is also required to meet with a doctor every three months for follow-up treatments. Meanwhile, his father Mohd Yuzaini Abu Bakar, 48, who resides with his family in Taman Medan in Petaling Jaya, Selangor, said Mikhael had been cute and chubby since infancy. He said Mikhael loved milk and could finish eight big bottles of formula milk per day until the age of three. Mohd Yuzaini, a medical laboratory technologist at UMMC, said he and his wife began consulting a paediatrician when their son was four years old due to concerns about his rapid weight gain. Since both parents work at UMMC, they were more exposed to health issues and found it easier to access medical support. On Mikhael's eating habits, Mohd Yuzaini said he loves to eat and is not picky about food. 'Whether it's home-cooked or food bought outside, he's fine with it, even trendy or viral food and drinks. There was a time when, every time we went out, he insisted on getting a drink from a popular coffee chain, even though we knew it was high in sugar. As parents, sometimes we just couldn't say no to him,' he said. Mohd Yuzaini said on their way to work every morning, they would drop Mikhael off at the babysitter's house before he went to school. 'At the babysitter's, he would usually buy nasi lemak or fried noodles from a nearby shop for breakfast… his favourite. 'At school, during recess, he would eat nasi lemak or fried noodles again. After school, he would return to the babysitter's house and get ready to go to the religious school (tahfiz school) in the afternoon. His mother would usually pack lunch for him with extra portions, just in case he got hungry later. 'At the tahfiz school, food is also provided, and it's common for people to donate meals there. After school ends at around 7 pm, we would all have dinner together,' he said, adding snacks like biscuits and chocolates as well as bread, fruits and instant noodles were readily available at home in case Mikhael got hungry at night. According to WHO, in 2022, 37 million children under the age of five were overweight; and over 390 million children and adolescents aged five to 19 years were overweight, including 160 million who were living with obesity. — Reuters file pic Hidden genetic risks Sharing that Mikhael's obesity is likely not solely due to his diet, Mohd Yuzaini said it may be influenced by genetic factors although no medical tests have been carried out to confirm this. 'Many members of my family, including me, have obesity issues,' he said, adding his weight once peaked at 165 kg (his height is 176 cm). 'In the past, I used to be active in rugby. When we're involved in sports, we eat and stay active, so we are able to keep our weight under control. But later on, I stopped playing rugby and focused on my job… I became physically less active and started to gain weight.' Mohd Yuzaini, who has six siblings and is the eldest, said his immediate younger sibling passed away due to heart disease caused by obesity. 'Another two siblings are also obese, with one of them having had a leg amputated due to diabetes,' he said, adding that in 2007, he decided to undergo bariatric surgery after his doctor warned he would eventually develop diabetes, hypertension and heart disease if he did not undergo the procedure. Mohd Yuzaini experienced weight loss after the surgery and two years later, his weight dropped to 107 kg from 165 kg. 'Since then, I've been maintaining my weight and if it increases, it's only slightly. Thankfully, my previous borderline blood pressure (readings) and sugar levels have stabilised,' he said. Commenting on the treatment Mikhael is currently receiving, Mohd Yuzaini said it combines the expertise of three clinics – paediatrics, sports medicine and dietetics – and is administered by the Paediatric Obesity Clinic at UMMC. Doctors at the sports medicine clinic gave several exercise recommendations for Mikhael, such as walking up and down the stairs for 30 minutes daily and using a portable pedal exerciser that can be used anytime and anywhere. Said his father: 'We tried it (exercises) during the fasting month (this year) and, thankfully, after the festive season, we saw his weight drop by three kg. 'We'll continue with the suggested approach, combining (intermittent) fasting with exercise… we're aiming for Mikhael's weight to drop to 90 kg by the end of this year.' FAMILY DIET CHANGES Mohd Yuzaini said he and his wife Zaliza Mat Som, 58, have also started controlling their son's diet. 'We've implemented a kind of intermittent fasting for him… he skips breakfast as advised by the doctor and he is allowed to eat during break time at school. 'For his lunch and dinner, we've reduced his portions – he is allowed just a fistful of rice (low glycemic index). We've also cut down on oily and fatty foods, while adding more vegetables and fruits (to his diet),' he added, stressing that dieting is important because Mikhael's current weight puts him at risk for prediabetes. Mohd Yuzaini also said that through changes in his family's eating patterns and by exercising regularly, even his wife has experienced weight loss. 'We want to support Mikhael in achieving his ideal weight, so we too have to make changes towards a healthier lifestyle,' he said. Mohd Yuzaini, meanwhile, suggested that health programmes involving nutritionists, fitness trainers and counsellors be conducted more frequently in schools for students as well as their parents, so they are better informed on how to tackle obesity while also raising awareness about obesity-related diseases. 'Parents should also be informed of their children's (physical) condition, especially when their schools conduct certain tests like the 'Ujian Standard Kecergasan Fizikal Kebangsaan Untuk Murid Sekolah Malaysia' (SEGAK), which can indirectly help prevent obesity among students,' he added. SEGAK is a mandatory physical fitness test conducted twice a year in all government schools in Malaysia, designed to measure students' physical fitness levels based on health indicators. Parents must lead While Mikhael's family is doing their part, experts say the real change must start at home – and with consistent parental support. Sharing his views, fitness coach Kevin Zahri, popularly known as 'Cikgu Fitness Malaysia', said parents must become role models for their children, not just in terms of behaviour but also lifestyle, personal health and nutrition, and should always practice the principles of 'lead by example' and 'walk the talk'. According to him, being overweight or obese at a young age not only affects physical health but can also impact a child's emotions, self-confidence and mental well-being. 'A sedentary and inactive lifestyle is easily carried over into adulthood and difficult to change. Therefore, parents need to help children set boundaries for screen time and video games, and ensure that they are consistently involved in physical activities. 'Physical activity or recreational time should not be treated as a 'special occasion' but rather made part of a child's daily routine to nurture their mental, emotional and physical development from an early age,' he said. Touching on his '30-Day Health Challenge' online programme, held monthly throughout the year, Kevin said the response has been very encouraging, with many families participating to support children who struggle with excess weight and obesity. 'Many parents initially wanted to enrol only their overweight children in the programme, but I encouraged them to join as a family. This is to prevent the child from feeling ashamed, stressed or having low self-esteem. 'It turned out that my approach not only makes the programme more enjoyable for the whole family but they also get to lead a healthier lifestyle. With the 'fit family' concept, it becomes more meaningful as they spend quality time together and support each other,' he said, adding parents should not rely solely on doctors or schools to look into their children's health. Kevin added that while supplements can be used, for example by athletes or to make up for certain nutrient deficiencies, they are not a substitute for real food because what is more important is making healthy food choices to maintain good health. 'My daughter is a national tennis player, while my son goes for football training four times a week. They both take supplements, including multivitamins, to support their growth and cover any nutritional gap. 'As parents, we must take responsibility in leading our own 'circle of influence', which is our family. Start small, like doing physical activities together every Saturday, such as walking, playing badminton or pickleball,' he said, adding that more information about his programme is available at In conclusion, Mikhael's experience underscores the complex web of factors that contribute to childhood obesity – from possible genetic predisposition and family lifestyle to eating habits and emotional influences. His journey also reflects the harsh reality faced by many Malaysian children whose health is silently shaped by daily routines, social norms and limited physical activity. His story is not unique but rather a wake-up call. If childhood obesity continues to be overlooked or normalised, the long-term consequences on health, well-being and national productivity could be severe. Early intervention, family support and stronger public awareness are crucial to change the narrative – one child, one household at a time. Tomorrow: From type 2 diabetes to fatty liver and sleep apnoea, part two explores the risks of non-communicable diseases (NCDs) in children due to obesity, and highlights the importance of early treatment and public awareness. — Bernama

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into a world of global content with local flavor? Download Daily8 app today from your preferred app store and start exploring.
app-storeplay-store