Salesforce Says AI Has Reduced Hiring of Engineers and Customer Service Workers
NYC Congestion Toll Brings In $216 Million in First Four Months
NY Wins Order Against US Funding Freeze in Congestion Fight
NY Congestion Pricing Is Likely to Stay Until Year End During Court Case
'We have reduced some of our hiring needs,' Chief Financial and Operations Officer Robin Washington said Wednesday on a call with analysts, citing the implementation of AI tools. For example, she said that 500 customer service workers would be redeployed to different roles within the company this year, saving $50 million.
Tech companies are relying on AI to help with everything from customer service to software engineering. Job cuts at Microsoft Corp. (MSFT) earlier this month fell hardest on software engineers. Leaders of Microsoft and Alphabet Inc. (GOOG, GOOGL) say AI is producing about 30% of new code on some projects. For years, social networks have been offloading content moderation jobs to AI; this year Meta Platforms Inc. (META) will be relying on a class of AI-powered engineers to carry out basic bug fixes and product improvements at Meta, Chief Executive Officer Mark Zuckerberg has said.
In an interview, Washington said Salesforce is hiring fewer engineers due to productivity gains from AI. 'We view these as assistants, but they are going to allow us to have to hire less and hopefully make our existing folks more productive.' Salesforce reported a workforce of about 76,500 employees as of Jan. 31.
At the same time as i's slowing hiring in some roles, Salesforce is increasing the ranks of sales workers. The company now has 13,000 salespeople, a sum that is expected to expand 22% this year from a year earlier, Chief Revenue Officer Miguel Milano said on the call. Earlier this year, Salesforce planned to cut over 1,000 employees as it hired for AI-focused roles, particularly in sales.
Mark Zuckerberg Loves MAGA Now. Will MAGA Ever Love Him Back?
YouTube Is Swallowing TV Whole, and It's Coming for the Sitcom
Millions of Americans Are Obsessed With This Japanese Barbecue Sauce
Inside the First Stargate AI Data Center
How Coach Handbags Became a Gen Z Status Symbol
©2025 Bloomberg L.P.
By subscribing, you are agreeing to Yahoo's
Terms
and
Privacy Policy
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Yahoo
34 minutes ago
- Yahoo
iOS 26 public beta release date tipped for this week — here's what we know
When you buy through links on our articles, Future and its syndication partners may earn a commission. A reputable source has suggested that Apple's iOS 26 public beta could be coming as soon as tomorrow. Bloomberg's Mark Gurman stated on social media last week that the public beta was likely to arrive either on or around July 23. In his most recent Power On newsletter, Gurman stated that 'All indications are that iOS 26 should go into the public beta phase this coming week.' Even though there's still no sighting of it, the rumors still hint at release sometime this week. So far, Apple's iOS 26 has been in development beta, designed for professionals to test out their apps and hunt down bugs. The next step is the public beta, which, as it is widely available, gives Apple a much larger test sample. In fact, Apple pushed out an iOS 26 beta 4 update recently that injects more of its new Liquid Glass design to many parts of the interface. We haven't received any official word on when we can expect the public beta for iOS 26 outside of it happening in July. However, it seems that we might not have long to wait at all. We'd also expect that, alongside the release of iOS 26's beta, we'll also see the public betas for macOS 26, iPadOS 26 and the other new software versions announced at WWDC 2025. If you want to sign up to be one of the beta testers, all you need to do is become a member of the Apple Beta Software program, where you will gain access for free. However, before signing up, we recommend that you back up all your data so you can easily revert to the older OS. The issue is that, while public betas are usually more stable than developer betas, there are still many bugs. These can be especially common in apps you use daily, and can make it impossible to use your phone normally, or put your data at risk. What's coming in iOS 26? iOS 26 is one of the biggest updates in the iPhone's history, especially visually. iOS 26 introduces users to the new Liquid Glass design language that adds a sense of transparency to your home screen, menus and lock screen. While there have been some complaints about readability, Apple has been working to solve this throughout the developer beta. The update brings big changes to your Photos app, including a new design that reintroduces the Library and Collections tabs for easier navigation. iOS 26 also introduces a battery life upgrade with a new adaptive power mode that aims to extend the battery life of the best iPhones, plus older models going back to the iPhone 11 series. For the time being, we'll have to wait and see what Apple reveals in the next few days. If Apple does release the new beta this week, then we will be sure to update you with the details of how to access it. Follow Tom's Guide on Google News to get our up-to-date news, how-tos, and reviews in your feeds. Make sure to click the Follow button. More from Tom's Guide Your iPhone Notes app has a secret messaging feature — here's how to use it iPhone 17 Air battery leak looks like worst case scenario iPhone Fold battery and price just leaked — this could blow away Galaxy Z Fold 7
Bloomberg
an hour ago
- Bloomberg
US and EU Leaders Shake Hands Following Trade Deal
President Trump shakes hands with EU Commission President Ursula von der Leyen following trade deal. The deal will see the bloc face 15% tariffs on most of its exports, including automobiles, staving off a trade war that could have delivered a hammer blow to the global economy. (Source: Bloomberg)
New York Post
an hour ago
- New York Post
Americans spend nearly half their day online — whether it's work or play — ‘eye-opening' poll shows
Wired Americans spend nearly half their day online — splitting that time almost evenly between watching videos or TV shows and working, browsing and shopping, according to a new survey. 'This new survey was eye-opening,' said Eric Bruno, senior vice president of product management for Optimum, whose telecommunications firm interviewed 2,000 US residents who have a home Internet subscription with any company for the poll. 'We were amazed to see how many hours folks are watching, shopping and browsing online on a daily basis,' Bruno told The Post. Americans are spending nearly half of their day on the internet, according to a new survey. Dusan Petkovic – 'It underscores how important a strong, affordable, and reliable Internet has become in today's world.' On average, screen-zombie Americans spend more than 10 hours daily accessing the Web. They spend 5.4 of those hours browsing, working, gaming, looking at social media, reading email or paying bills, the survey found. They spend another five hours streaming video or TV content. A majority of the people — 55% — use their television to stream shows or movies, followed by 20% with mobile phones and 25% combined using laptop or desktop computers or tablets. For general Internet consumption, a majority of customers access service from their mobile phones or computers, while 44% do so from their TV. Besides streaming videos and TV shows, nearly 80% of customers said they use the Web to browse or pay bills, 73% scour social media, 72% shop online, 37% handle work assignments and 20% complete school work. The online survey of 2,000 adults ages 18 and over who subscribe or use home Internet service was conducted between May 6-14.
