EAIC finds SOP breach in Immigration handling of migrant overstaying case
In a statement, the commission said it had received a complaint against the department alleging inaction over the presence of a foreigner residing in Malaysia beyond the permitted period and without legal documentation.
Following an investigation, the EAIC discovered non-compliance with the department's Standard Operating Procedures (SOP) for complaint management during the handling of the case.
"The commission found that the complainant's report was not addressed appropriately due to procedural shortcomings by the officers involved," it said.
As a result, the EAIC has recommended disciplinary action against the responsible officer (or officers) and referred the matter to the disciplinary authority of the Immigration Department.
The commission reaffirmed its commitment to upholding accountability and integrity within enforcement agencies, stressing that all public complaints must be managed in accordance with established guidelines and due process.
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