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181 Women Helpline
women in distress
toll-free helpline
Child Helpline
Dowry harassment
Women in distress who require emotional or psychological support are referred to the One-Stop Centres for appropriate counseling
— Women and Child Development department official
.
Launched in the aftermath of thegangrape case in 2012, thecontinues to serve as a vital support system for. Operated by the Department of Women and Child Development, thisfunctions 24/7, offering immediate assistance, emotional support, and links to essential services.From April 2024 to April 2025, the helpline received a total of 1.67 lakh (1,67,000) calls. Out of these, 1.42 lakh calls were found to be irrelevant, while 25,319 were genuine and led to active intervention. The helpline works closely with other emergency networks to ensure comprehensive support.A total of 1,519 calls were forwarded to the 112 police emergency service, and 1,457 calls were redirected to the 1098Demonstrating inter-agency collaboration, 22 calls were received from the 1098 helpline, while four were routed from 112. Additionally, 367 cases requiring in-depth support were forwarded to One Stop Centres (OSC) for counseling and care.The most frequent issue reported was physical violence, accounting for 54 cases.followed closely with 43 calls, while verbal abuse and threats made up 40 cases. Online disputes emerged as a significant concern with 30 calls, and 29 women reported abuse or violence in public spaces or workplaces.Beyond the most reported issues, the helpline addressed a broad spectrum of distress calls. Legal disputes and sexual violence each accounted for 16 calls, while 11 cases involved sexual harassment. Emotional and mental abuse, along with denial of shelter, were each cited in six calls. Family-related disputes, missing persons, and workplace issues had five cases each. Rape and runaway cases were recorded in four calls each, followed by two cases each of health issues and financial abuse. Isolated incidents such as human trafficking, kidnapping, substance abuse, property conflicts, displacement, and even honour killings were also reported, each with one case.Of the assisted calls, 367 were forwarded to One Stop Centres. Officials explained that OSCs provide comprehensive counseling, addressing concerns ranging from domestic disputes to mental health.'Women in distress who require emotional or psychological support are referred to the OSCs for appropriate counseling,' a department official told BM.
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