Zyxel Networks achieves top customer ratings for firewall & VPNs
The survey is conducted by techconsult, an independent German research and analysis organisation under the Heise Group, with participation from over 4,500 IT professionals who evaluated products across user-friendliness, reliability, functionality, and customer satisfaction.
Techconsult's Professional User Rating: Security Solutions 2025 survey ranks vendors based on Solution/Technology Excellence and Company Excellence. Zyxel Networks was one of nine vendors recognised as a Champion in the Network Firewall category and one of only seven in the VPN solutions category.
The company's firewalls received high scores for user-friendliness and reliability, with strong marks for functionality and compliance. Zyxel Networks also achieved the highest customer satisfaction ranking in the overall Company Rating for network firewalls. Additionally, users commended the support and technical competency of Zyxel's consultants and partners, as well as ongoing improvements to its products.
In the VPN category, Zyxel Networks was rated highly for performance, usability, and specific benefits. Users also highlighted features for innovation and customisation. The company's VPN support and partner network were noted, with Zyxel securing the top satisfaction ratings for both Company and Solutions in this segment.
Gary Chen, ANZ Regional Head at Zyxel Networks, stated: "Zyxel Networks' aim is to make it simple for customers to get connected and to stay secure and protected at all times. As they are based on real user experiences, the results of the latest techconsult PUR Security Solutions 2025 survey demonstrate, once again, how effective Zyxel Networks security solutions are in real world environments. It places Zyxel Networks firewalls and VPNs amongst the very best solutions in the market and confirms the high regard in which the service and support provided by both Zyxel Networks and its partners are held."
The techconsult survey's methodology incorporates user ratings for key criteria, including performance, functionality, user satisfaction, and overall capabilities. The visual representation of these results is depicted using the 'PUR diamond', indicating the relative positions of vendors based on direct customer feedback. In the most recent survey, 23 vendors were featured in the network firewall analysis, and 21 were assessed for VPN solutions; only those with a sufficient volume of positive responses were included in the results.
Raphael Napieralski, Analyst at techconsult, commented: "Both firewall and VPN solutions are critical to the security of networks and it's vitally important that they are technically excellent, easy to deploy and use, and adequately supported by the vendor. The attainment of Champion status in the latest techconsult PUR survey, demonstrates that Zyxel Networks is providing exceptional protection, easy usability, and innovation with its firewall and VPN products, delivering outstanding service, and achieving high levels of customer satisfaction."
Participants in the PUR survey defined a network firewall as any solution - whether hardware, software, or cloud-based—that is assigned to network protection. The VPN category included all solutions capable of establishing secure connections between endpoints and company networks.
Techconsult has over 30 years of experience as a research and analysis firm, conducting more than 35,000 interviews with business and technology decision-makers annually to inform both product sourcing and strategic planning for end-user organisations.
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