UT chief secy takes up power cuts with CPDL
Verma raised concerns over the current power supply quality due to unscheduled outages and delayed responses across Chandigarh. He was subsequently briefed on CPDL's efforts, which include grid infrastructure strengthening and maintenance at all grid substations through scheduled shutdowns.
The chief secretary was also informed about the customer service initiatives, featuring a newly launched 24×7 call centre and a dedicated WhatsApp helpline for consumers.
In addition, CPDL enhanced its services by installing new electricity meters within 72 hours. It also supplies both the meter and the power cable — items consumers previously had to purchase themselves, Verma was told.
The detailed presentation by CPDL management also highlighted several pressing challenges, including the ageing infrastructure, with frequent equipment failures due to outdated systems identified during a post-privatisation survey. It was informed that proactive summer preparedness, involving targeted maintenance at grid substations to pre-empt heat-driven demand peaks, was being done to ensure minimum inconvenience to the residents of Chandigarh.
To strengthen its power distribution infrastructure, CPDL has outsourced fault response teams to ensure that consumer complaints and technical faults are addressed promptly.
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