My résumé was given a failing score by an online scanner. I still landed over a dozen job interviews and a job offer in less than 90 days — here's how.

Business Insider

2 days ago

This as-told-to essay is based on a conversation with Jaylyn Jones, a 32-year-old recruiter based in Pittsburgh. It's been edited for length and clarity.
One of the biggest job-seeking myths I've heard is that aggressive Applicant Tracking System (ATS) scanners will filter out applicants whose applications are formatted a specific way. That's just not the case.
I've been a recruiter for three years, and about a year ago, I started hunting for a new role. When I was applying for new recruiting jobs in 2024, I took my personal experience using ATS systems into account and proved that I didn't need to tailor my résumé for ATS scanners to land a position.
Here's how I formatted my résumé to stand out among the rest.
I've used ATS scanners to recruit people for jobs
My first recruiting job was at JP Morgan from 2021 to 2024, in which I used Greenhouse, a popular ATS system, to help streamline the recruiting process.
Greenhouse rejected or flagged candidates based on straightforward questions like "Are you over the age of 18?" and "Are you authorized to work in the US?" However, no applicants were filtered out by keywords or formatting. If 1,000 people applied, I saw 1,000 applications.
I could manually search for keywords if I wanted to look for someone with specific experience, but that didn't get rid of applications that lacked that keyword.
On my résumé, I focused less on keywords and more on showing my ability to do the job
I went bullet-by-bullet on every job description and made sure there was something on my résumé that showed my competence in that area.
When reviewing my résumé, I'd simply ask myself, "Would a reasonable person look at what I have on my résumé and say, "Yes, they can do this job?" My strategy worked; I got interviewed by over 12 companies, and I got hired to recruit at a tech company in less than three months.
In my current role, I receive a lot of résumés that are filled with a page worth of keyword fodder before getting to actual experience. Once it reaches the experience section, that part is just as filled with buzzwords. When I see a résumé like this, it's not a red flag. I see it as somebody who has not been given the information and tools to be successful.
Jobscan gave my résumé a failing score
Recently, I plugged the résumé that landed me my most recent job into Jobscan, an online résumé scanner that ranks how strong a résumé is, just to see what the platform would say.
The biggest critique I received was that I was missing keywords. For example, the scanner said something like "the job description says the word "recruiting" 13 times, but your résumé only says it twice." Then it prompted me to add the keyword more times.
It was also very particular about language, such as bumping my score down for saying I was a "campus recruiter" at JP Morgan instead of a "university recruiter." It gave my résumé a 16% score.
As a recruiter, I honestly didn't see any tips from the résumé scanner that would be useful for a job seeker. If anything, it can be harmful to an applicant's success if they're more caught up in using the word "evaluate" than actually citing their experience evaluating.
My biggest tip is to focus on providing evidence over keywords
So many job seekers are having such a difficult time in this market, and they're doing everything they can possibly think of to be more successful, but if you're going to use AI, don't be sloppy.
A common ChatGPT prompt that job seekers might use is "Tailor my résumé to this job." AI often responds to this by shoehorning keywords from the job description into haphazard bullet points. Using keywords isn't helpful without proper context.
I prefer uploading the job description and using the prompt "analyze my résumé for any gaps in skills or qualifications based on this job description, and make suggestions about what to change." This might cue you to add any missing skills that the job post is looking for.
The right prompt allows job seekers to own their experience, not just blindly trust ChatGPT. This helped me during my job search.
Editor's note — A representative from Jobscan sent the following comment to BI : "A Jobscan Match Rate isn't a grade on your career; it's a risk assessment against a frustrating system. A low score doesn't mean you're unqualified; it means you're at high risk of being invisible to the automated or manual filters that 88% of employers admit will vet out good candidates. Based on third-party research and our own surveys and conversations with job seekers and recruiters, Jaylyn's job search experience is certainly an exception to the rule."