Bank Muscat launches new edition of 'EAGLEs' Programme for Branch Managers

Times of Oman

2 days ago

Muscat: Bank Muscat, the leading financial services provider in the Sultanate of Oman, upholds commitment to developing the skills of national human resources. In line with its dedication and vision to foster sustainable professional growth and equipping employees with the leadership capabilities needed for navigating future challenges, the Bank has launched a new edition of the 'EAGLEs' Programme, a vital platform that empowers leading employees and aims to create a more connected, resilient, and accountable workforce. The 'EAGLEs' programme stands for Engage, Align, Grow, Learn, Evolve, and it constitutes a key initiative that underscores the Bank's strategic endeavours to invest in its employees and support its broader mission of empowering emerging Omani talent. The new edition is tailored for branch managers employed at the Bank's retail branches, corporate branches, as well as Meethaq's branches, aiming to recognize their pivotal role in driving operational excellence, customer satisfaction, and team performance. It is worth noting that the current edition will feature a total of 181 participants from branch managers and run into two batches.
To mark the occasion, Bank Muscat held an event for the first batch of the new edition, that was attended by members of the executive management and branch managers across the entire branch network, including conventional, corporate and Meethaq Islamic Banking branches. All participants will undergo training with the aim to equip them with essential business development tools, enabling them to deliver exceptional banking services and enrich the overall customer experience.
On this occasion, Ahmed Faqir Al Bulushi, Deputy Chief Executive Officer – Banking at Bank Muscat, delivered a keynote address applauding the vital and impactful role of branch managers in driving business development and delivering top-tier service to customers. He said: 'This programme represents a significant milestone in the Bank's journey toward cultivating a culture of excellence, innovation, and continuous growth. It also serves as an effective platform for learning and skill-building among Omani banking professionals, enabling them to better serve customers and contribute meaningfully to the Bank's long-term success. The 'EAGLEs' Programme is part of the Bank's ongoing efforts to align with customer expectations and meet their banking needs, in line with its vision 'To serve you better everyday.' We would like to deliver our best wishes to all branch managers who are a cornerstone of the Bank's operational structure, representing the face of the institution and playing a central role in implementing strategic objectives.'
Ahmed Al Bulushi further reiterated: 'Effective leadership is essential to realizing the Bank's strategic goals. The programme provides an ideal forum for branch managers to exchange ideas, refine leadership competencies, and strengthen teamwork. Bank Muscat, remains dedicated to investing in its employees' capabilities, encouraging open communication between branch leadership and senior management, and fostering a collaborative, innovative, and success-driven work culture rooted in the Bank's core values.'
Bank Muscat places great importance on developing the skills of its employees through a wide range of training programmes and educational opportunities from the outset of their employment. The Bank has set a strategic plan aimed at extending its support to developing human resources and opening new pathways for young Omanis to showcase their professional potential, by performing across-department coordination for assessing staff needs and responding proactively to evolving workforce and banking sector demands.
Over the years, Bank Muscat has continued to enhance its model work environment, ensuring the delivery of world-class services and facilities to both individual and corporate customers. Today, the Bank is recognized as an employer of choice and a preferred career destination for many young Omanis. The Bank currently has over 4,000 employees across departments and branches in all governorates of the Sultanate. Employees benefit from diverse opportunities to participate in training programmes and workshops. In 2024, Jadara Academy, the Bank's dedicated Learning and Development Center, organized over 525 training programmes and online modules that provided 46737 training seats over a total of 51354 training days. Over 164 employees participated in different programmes, including educational and training programmes as well as opportunities to pursue higher education at local colleges and universities. In addition, a number of 55 employees successfully completed their professional certifications during various programmes.