Ant International expands merchant payment AI functions
0
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Antom Copilot is the world's first merchant payment service AI agent, launched in June 2024. It's built on Ant International's Alipay+ GenAI Cockpit, an AI-as-a-Service (AIaaS) platform that enables fintech companies and super apps to build AI-agentic and ultimately AI-native financial services.
Nearly 50% of SME clients of Antom do not actively respond to chargebacks. An industry first, the Chargeback AI Assistant offers a faster and more effective solution to the increasingly complex dispute settlement and revenue loss recovery issues for SMEs and e-commerce platforms.
The Chargeback AI Assistant builds a tailored response strategy based on automated case-by-case analysis to help merchants improve revenue control and customer service. It offers documentation support, success rate analysis, defence building, as well as post-case analysis. Pilot testing showed a 3 percentage point increase in win rates, while time spent on dispute resolution was reduced by 46%.
To ensure accuracy and reliability, the process includes merchant review and manual verification by Antom. Full automation is planned in future iterations.
Other updates include the ability to automatically recommend suitable payment methods, acquiring services and integration solutions based on merchant needs and Antom Copilot's analysis of industry trends and market conditions. It enables merchants to deploy localized payment methods more quickly and with less technical resources.
Antom Copilot 2.0 also offers AI-assisted onboarding that leverages multimodal LLM capabilities to extract merchant registration documents. In addition, merchants can now configure risk management settings using natural language prompts, making AI-powered anti-fraud tools more available and easier to manage.
Antom Copilot accelerates integration by over 90%, leveraging chain of thought (CoT) reasoning, standard operating procedure (SOP) automation, language (LUI) and graphical (GUI) user interfaces, and AI-driven code generation. It also achieves an average satisfaction rate of 90% in end-to-end issue resolution.
56% of the merchants using Antom's dashboard engaged with the embedded Antom Copilot during the first half of 2025. The most common questions they asked were about payment method coverage and supported currencies, industry-specific payment solutions, and recommended integration technologies.
'We're building AI tools that go beyond payment acquiring to address real operational needs for merchants,' said Gary Liu, General Manager of Antom, Ant International. 'With this latest upgrade, Antom Copilot continues to evolve into a payment partner to provide merchants with tailored solutions. This reflects Ant International's AI strategy to deliver trusted, industry-specific solutions that help businesses, especially SMEs, fully harness the benefits of technology to thrive.'
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Sky News
3 days ago
- Sky News
Slow summer sales, phone launches and new online age protections
Darren McCaffrey talks to Deann Evans, managing director for EMEA (Europe, the Middle East and Africa) at ecommerce platform Shopify, about slower-than-expected sales. Samsung's Annika Bizon, vice president of product and marketing, discusses a new line of devices. And Andy Lulham, chief operating officer at Verifymy, talks about tough new age verification rules online.
Reuters
3 days ago
- Reuters
Russian e-commerce firm Ozon says entrepreneur Chachava takes 28% stake
MOSCOW, July 25 (Reuters) - Russian e-commerce company Ozon on Friday said that businessman Alexander Chachava had acquired a 27.7% stake in the company from Vostok Investments. "Mr Chachavа has extensive experience and expertise in capital markets and investments in technology, as well as development of IT projects," Ozon said in a statement.
Geeky Gadgets
3 days ago
- Geeky Gadgets
The Truth about ChatGPT Agent : Game-Changer or a Glitchy Gimmick?
What if the tool you trusted to simplify your life ended up complicating it instead? That's the paradox many users are discovering with ChatGPT's much-anticipated AI Agent. Marketed as a innovative step in task automation, this feature promises to handle everything from deep research to booking your next vacation. Yet, behind the sleek branding lies a tool that's sparking heated debates. While some hail it as a glimpse into the future of AI, others are frustrated by its glitches, inefficiencies, and glaring security concerns. Is the AI Agent a new innovation or an overhyped experiment that's not quite ready for prime time? In this exploration, Skill Leap AI unpack the truth about ChatGPT's AI Agent—its potential, pitfalls, and the real-world implications of relying on it for complex tasks. You'll discover how it works, where it stumbles, and why it's raising eyebrows among both casual users and tech enthusiasts. From its ambitious claims of seamless automation to the frustrations of inconsistent outputs, this deep dive will help you decide whether the AI Agent is a tool worth embracing—or one to approach with caution. After all, the line between innovation and inconvenience is often thinner than it seems. AI Agent Limitations What Are AI Agents? AI Agents are sophisticated tools developed to handle complex, multi-step tasks that typically require human intervention. These tasks include conducting in-depth research, filling out forms, interacting with websites, and generating reports or presentations. By combining multiple functionalities into a single system, the AI Agent aims to reduce manual workload and improve overall efficiency. For example, it can audit your Google Calendar, book hotels, or create spreadsheets with minimal user input. However, despite its ambitious objectives, the AI Agent often struggles to deliver consistent results. Tasks that should be simplified by automation frequently encounter errors, delays, or incomplete outputs, leaving users questioning its reliability. While the concept of an all-in-one automation tool is appealing, the current execution leaves much to be desired. Performance Challenges One of the most significant drawbacks of the AI Agent is its inefficiency in performing tasks. Instead of simplifying workflows, the feature often complicates them. For instance, tasks like researching business formation processes or booking travel accommodations can take far longer than expected. Booking a hotel, for example, might require up to 25 minutes, with frequent interruptions caused by errors or extended processing times. Additionally, the outputs generated by the AI Agent are often poorly formatted or less effective compared to results achieved using standard ChatGPT tools. These performance issues undermine the feature's primary goal of saving time and effort. Users who expect seamless automation are often left frustrated by the tool's inability to meet basic expectations. OpenAI ChatGPT Agent Review Watch this video on YouTube. Take a look at other insightful guides from our broad collection that might capture your interest in AI Agents. Security Concerns Data security is another critical issue associated with the AI Agent. To perform certain tasks, the feature requires access to personal accounts and sensitive information, which introduces potential risks. The virtual browser setup, while innovative, comes with warnings about malicious websites, further eroding user trust. The lack of robust safeguards to protect sensitive data is a significant concern. Users are advised to exercise caution when granting permissions or sharing confidential information. Until stronger security measures are implemented, the AI Agent's reliance on personal data will remain a barrier to widespread adoption. Use Cases and Limitations The AI Agent demonstrates potential in specific scenarios, but its limitations are hard to ignore. Tasks such as creating presentations or auditing schedules can often be accomplished using existing ChatGPT features without the need for the agent mode. This redundancy raises questions about the feature's necessity for many users. Moreover, frequent errors and an underdeveloped interface detract from its usability. Instead of simplifying workflows, the AI Agent often introduces additional complications, leaving users feeling frustrated rather than empowered. While the tool has potential, its current state makes it difficult to justify its inclusion in high-tier subscription plans. User Experience and Usability The overall user experience is hindered by long processing times, frequent glitches, and inconsistent outputs. These issues make the AI Agent feel more like a beta test than a polished product. For a feature included in premium subscription plans, such as the $200/month option, users expect a seamless and efficient experience. Unfortunately, the AI Agent falls short of these expectations, leading to disappointment among early adopters. The lack of a user-friendly interface further compounds the problem. Navigating the AI Agent's features can be cumbersome, and the frequent need for manual intervention undermines its purpose as an automation tool. For many users, the time spent troubleshooting the AI Agent outweighs any potential benefits it might offer. Pricing and Value The AI Agent is available as part of ChatGPT's premium subscription plans, but its value proposition is questionable given its current limitations. Users paying for higher-tier plans anticipate significant improvements over standard tools. However, the AI Agent often underdelivers, making it difficult to justify the additional cost. Simpler and more reliable alternatives are readily available, further diminishing the appeal of the AI Agent. Until the feature undergoes significant improvements, its inclusion in premium plans may feel like an unnecessary expense for many users. Future Potential Despite its current shortcomings, the AI Agent holds promise as a tool for automating complex tasks. Developers have acknowledged the existing inefficiencies and security risks and are actively working to refine the technology. If these improvements materialize, the AI Agent could become a valuable asset for users seeking to streamline their workflows. However, as of now, the feature remains an overhyped tool that struggles to meet user expectations. For those considering the AI Agent, it is essential to weigh its potential benefits against its current limitations. While the concept is promising, the execution still requires significant refinement to deliver on its ambitious goals. Media Credit: Skill Leap AI Filed Under: AI, Top News Latest Geeky Gadgets Deals Disclosure: Some of our articles include affiliate links. If you buy something through one of these links, Geeky Gadgets may earn an affiliate commission. Learn about our Disclosure Policy.
