Sarawak launches digital system to streamline homeless support at TTG Kuching
KUCHING (July 11): Sarawak has rolled out the Integrated Social Management System (ISMS) at the newly launched Kuching Temporary Transit Centre (TTG), enabling multi-agency collaboration to provide swift, coordinated, and dignified support for the city's homeless population.
State Women, Childhood and Community Wellbeing Development Minister, Dato Sri Fatimah Abdullah, said ISMS digitally stores each individual's background, medical records, and support history, allowing seamless data sharing and intervention across departments.
'This system allows for real-time profiling and data sharing, from health screenings and referrals to job-matching and welfare assistance,' she told reporters after launching the TTG Kuching today.
She describing it as a 'seamless and dignified' solution to a complex social issue.
Developed to strengthen the TTG model in Sarawak, ISMS ensures that every homeless individual admitted to the centre is screened, referred for hospital treatment if needed, and matched with suitable assistance, including mental health support or referrals to the National Anti-Drug Agency (AADK) in cases involving substance abuse.
Fatimah said ISMS allows agencies such as the Social Welfare Department, Health Department, non-governmental organisations (NGOs), and enforcement bodies to coordinate effectively, with full documentation and tracking for each case.
'With ISMS, we can ensure that no one falls through the cracks.
'Every person has a profile, and every intervention is recorded,' she said.
She emphasised that TTG Kuching is more than just a temporary shelter – it serves as a structured reintegration platform aimed at helping individuals return to society with dignity and independence.
'Residents at the centre will undergo health screenings by the Health Department, receive counselling, and be assessed for their interests and skills.
'Those deemed fit will be matched with training and employment opportunities,' she said.
Fatimah added that for the elderly and persons with disabilities (PwD), the Social Welfare Department would step in to secure financial aid and support services tailored to their needs.
'What we want is for them to eventually leave TTG and live independently and with dignity,' she said.
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