Our holiday let had spy cameras, but Vrbo won't pay compensation promised
My husband and I booked a house in Gran Canaria from the holiday rental company Vrbo. We had planned to spend eight nights in a large house surrounded by beautiful countryside in a tranquil setting.
But after unpacking and settling down for the evening, we noticed that there were surveillance cameras in the kitchen and living area. This was a horrible shock to us and goes against Vrbo's policy.
The following morning I had a conversation with Vrbo through its online chat service. I sent photos of the cameras and it immediately offered to cancel the booking and set up a refund of the €1,254 rental payment. The customer service agent also agreed to give me €600 compensation on condition that I book alternative accommodation
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