A new Roblox study shows how longer suspensions help curb bad behavior on platforms
Misbehavior on digital platforms can be tricky to manage. Issue warnings, and you risk not deterring bad behavior. Block too readily, and you might drive away your user base and open yourself to accusations of censorship. But a new study, presented at the Conference on Human Factors in Computing Systems, suggests a more effective path forward.
Researchers at Northeastern University and Roblox conducted two large-scale field experiments involving more than 770,000 Roblox users to study how suspension duration affects user behavior. The first experiment compared one-hour versus one-day suspensions for users with a single recent policy violation. The second experiment compared one- to three-day suspensions for users with a second recent violation. They tracked outcomes such as likelihood of reoffending, number of subsequent violations, user reports against offenders, and engagement metrics like days active and total time spent on the platform.
'It's very common for platforms to issue consequences for violations of the community standards, but there's actually not a ton of causal evidence in the research about how effective different kinds of consequences are,' says Jeffrey Gleason, one of the study's authors and a researcher at Northeastern University and Roblox.
The study found that longer suspensions significantly reduced reoffense rates, the number of consequences, and user reports. Longer suspensions also appeared to make users think twice before misbehaving again, increasing the time it took for them to reoffend.
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