AG files lawsuit against ABQ company accused of defrauding hundreds
The attorney general accused Flawless Results LLC and its three listed operators — John Steven Georges Sr., Robert Dean "Bobby" Murphy Jr. and Jacob Chalmer Tryon, as well as a New Jersey-based bank — of defrauding customers of more than $700,000, according to the complaint filed in 2nd Judicial District Court.
"Flawless Results took money from hardworking New Mexico families with promises of service that were never fulfilled," Torrez said in a news release. "This lawsuit is about more than just accountability — it's about ensuring that deceptive business practices are addressed and that every consumer who was misled receives the justice they deserve."
The attorney general is asking a judge to permanently ban Flawless Results from operating in New Mexico, void contracts and require full refunds to affected consumers, hold Cross River Bank accountable for issuing loans without proper legal disclosures and impose civil penalties of up to $5,000 per violation.
A news release also asked anyone affected by the situation to contact the state Department of Justice.
Flawless Results did not respond to the Journal's inquiries, and no attorney was listed for the firm or the defendants in court filings.
New Mexico secretary of state records indicate that Georges formed Flawless Results in December 2021. The company operated out of New Mexico with locations in Colorado Springs, Colorado, and El Paso, Texas.
The lawsuit alleges Flawless Results collected large down payments from consumers and failed to complete the work they paid for. When customers couldn't afford the large down payments, the company would pressure them into taking out loans with New Jersey-based Cross River Bank.
According to the lawsuit, Cross River Bank lacked required consumer protection disclosures, which is considered a best practice.
In one example outlined in the lawsuit, Flawless Results agreed to replace a customer's siding and window and door trim in their home. The consumer paid Flawless Results more than $15,000 to start the work.
"Flawless began removing the consumer's siding at the end of October 2024 and twelve days later stopped work and stopped all communication with the consumer," the lawsuit said.
That same month, according to the complaint, Flawless Results fired its employees, closed its storefronts and stopped answering calls.
"Consumers with pending contracts with Flawless were given no warning and no refunds of their down payments," the lawsuit said.
Other lawsuits filed in 2nd Judicial District Court, all from customers in 2024, allege that Flawless Results agreed to do work on their homes but never did. One of the claims totaled over $31,000, but most were in the $10,000 to $14,000 range.
Colorado court records indicate that a supplier is suing Flawless Results for over $100,000.
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