La Crosse County implements AI platform to take non-emergency calls
Last year alone, the LCPSC handled (approximately) 140,00 non-emergency calls. The AI platform is designed to significantly reduce the workload for dispatchers without sacrificing service to the public. However, for those who still crave a human being to talk to in these situations, LCPSC has you covered. Steinberg said callers will have the option to request a live person at any time during the call. Furthermore, the AI is designed to detect when the call is an actual emergency and transfer the caller to the correct dispatcher for assistance.
The system has also undergone several months of intensive training and is proficient in Spanish. Steinfeld concluded, 'The most important takeaway is that this technology will allow our telecommunicators to focus on what they do best: managing 911 emergencies.'
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