Majority in India prefer diagnostic centres over hospitals for preventive health: Ekincare Report
preventive healthcare
.
According to the report, 82 per cent of individuals now prefer
diagnostic centres
over hospitals for routine
health checkups
, citing faster results, improved transparency, and more control over the process.
According to the company, the report draws insights from over 30,000 individuals across more than 300 cities, including all major metros and tier-1 locations.
It is based on appointment and feedback data from Bengaluru, Mumbai, Delhi-NCR, Pune, and Hyderabad regions that collectively account for 75 per cent of India's diagnostic volume.
The report indicates that diagnostic centres are outperforming hospitals on several key service metrics. For instance, 71 per cent of reports from diagnostic centres are delivered within 48 hours, compared to only 47 per cent from hospitals. In terms of accuracy, diagnostic centres recorded a 30 per cent lower error rate, with just 3.3 per cent of reports needing correction, versus 4.4 per cent at hospitals.
Customer satisfaction ratings further reflect this preference. The report states that 81 per cent of diagnostic centre visits were rated 4 stars or higher, slightly ahead of the 79 per cent recorded by hospitals.
Service-related complaints were also lower—patients experienced 56 per cent fewer issues with wait times and 33 per cent fewer complaints regarding staff behaviour at diagnostic centres.
Geographic data within the report shows that Mumbai saw 95 per cent of preventive health appointments fulfilled at diagnostic centres.
In Hyderabad, diagnostic labs received significantly better staff behaviour ratings and hygiene scores.
Bengaluru reported faster turnaround, with 84 per cent of diagnostic reports delivered within 48 hours compared to 53 per cent from hospitals.
Similarly, in Delhi-NCR, diagnostic centres delivered 87 per cent of reports within 48 hours, and patients reported 70 per cent fewer wait-time issues.
Pune recorded only 0.7 per cent complaints about staff behaviour at diagnostic labs, compared to 6.3 per cent at hospitals.
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