
Egg freezing — how it works and who's opting for this procedure
A third of women would consider freezing their eggs, they said in the Irish Examiner National Women's Health Survey, conducted by Ipsos B&A.
Egg freezing used to be an option provided to women who, for medical reasons — such as cancer treatment or a family history of early menopause — faced risks to their fertility and to ensure the capacity to conceive.
Increasingly, the option is available to women who can afford it, who may not be in a couple, or who may not be ready to start trying for a baby, but who want to preserve the chance.
This procedure is called 'social egg freezing' — or the more technical term, elective oocyte cryopreservation.
According to the latest figures from the Health Products Regulatory Authority, the number of eggs frozen for future use in fertility treatments has increased almost fivefold, from 2,590 in 2019 to 12,890 in 2024.
The number of eggs a woman has drops off significantly from the age of 30. Retrieving 10-20 eggs is considered optimal, and, for some women, achieving this amount may require multiple cycles.
Health authorities and clinics caution that no number of eggs will guarantee a baby, but freezing is a way women can improve their chances, particularly if they are under the age of 35.
Lauren Murphy, a senior fertility midwife at the Thérapie Clinic in Limerick.
Lauren Murphy, a senior fertility midwife at the Thérapie Clinic in Limerick, and working for a decade in the field, says: 'In the last five years or so, there's definitely more women looking at fertility preservation and also single motherhood by choice.'
Even when people come to the clinic as part of a couple, Murphy says they would advise egg freezing in addition to embryo freezing. Where a couple freezes embryos and the relationship doesn't work out, any frozen embryos would require the consent of the former partner for the embryos to be used. Frozen eggs are the sole ownership of the woman.
After initial consultation, the subsequent steps are assessments with scans and blood testing. The medical team uses the test results to determine the number of egg-retrieval cycles that may be necessary.
Murphy says: 'There is no diagnostic test on the market to assess the quality of eggs, so, at initial testing, we're really focusing on a test to identify the quantity. That [quantity] will also influence the drug dosages that we need to give to stimulate the ovaries.'
A blood test for AMH (anti-mullerian hormone) levels indicates a woman's ovarian reserve or egg numbers.
Murphy says they would also recommend a trans vaginal ultrasound scan. It can be done on any cycle date and takes about 15 minutes.
The ovaries are measured, and all the individual anterior follicles (sacs containing immature eggs) are counted.
The information provides the medical team with a better understanding of how many eggs can be retrieved from a single egg-freezing cycle.
Egg decline after 30
Three years ago, at the age of 34, Tara Logan Buckley (pictured right) decided to freeze her eggs.
She is a chartered clinical psychologist and wanted to get to a senior level in her career before motherhood.
She was in a relationship, but did not see a future and a family with that person. Housing was another factor.
She wanted to have the security of a home before starting a family: 'I was living in Dublin, I had been a student for quite a long time, there were a lot of debts that needed to be repaid, and I just didn't have my own property.
"As you know, housing market prices have dramatically increased, and they're rising all the time. I didn't want to be living in a house that I couldn't afford and couldn't give a child the quality of life they needed or give myself a quality of life and then be financially stressed.'
Outside of these social and environmental factors, Buckley was compelled by the science: 'I got absolutely no education on fertility when I was young, I got nothing in school or college. I come from a clinical psychology background, where there is a lot of science. I didn't know the number of eggs dramatically declines after 30.'
'When I started, it was more like 'Will I, won't I?' When I did the research, I was like 'Wow, this is frightening.' Every woman should be told this, and every woman should be given the opportunity in their early 20s to do this.
'When I went to the consultant, he said to me 'Look, you're doing it as an insurance.' I may choose never to have a child, unless circumstances change. There is also a silver lining to that, where another woman might use them in the future if I don't use them, but also the fact that I could use all of them, but none of them might work.'
Tara Logan Buckley: "You need to be prepared to be really, really regimental with your routine. Having people around you for support, as well. I felt OK until I got to those last 48 hours, where I couldn't wait to go in and get [the eggs] out.'
When Logan Buckley was undergoing egg freezing, there was an initial delay, due to a cyst on one of her ovaries: 'That was a bit of a blow, because it was meant to take six weeks and mine went on to three months.'
Despite this initial obstacle, she did not experience side effects from the medications or hormones.
The most challenging part was leading up to the egg collection: 'Coming close to the date that they are due to be extracted, it's extremely, extremely uncomfortable; you want to burst. It's so full, because you normally wouldn't have that many eggs.
'The medications are timed to the last minute, especially that last activating one that you need to take. You need to be prepared to be really, really regimental with your routine. Having people around you for support, as well. I felt OK until I got to those last 48 hours, where I couldn't wait to go in and get [the eggs] out.'
The clinic Logan Buckley chose for her treatment had an online portal that was a real support to her: 'You had access to support 24 hours a day, seven days a week. If there was anything at all you were slightly concerned about, you could pop it into the portal, and they would get back to you in lightning speed. That was really reassuring.'
Fertility treatment costly
At the age of 32, in 2003, Karen, from Dublin, embarked on her IVF journey. She had a 12-year-old child from a previous relationship. She subsequently met and married another man. He had fertility complications from a bout of the mumps he'd had as a teenager.
At the hospital fertility clinic Karen attended, she had a combination of frozen embryos and frozen eggs. She and her husband went on to have two children from two frozen embryos: A son, now 21, and a daughter, who has just turned 18.
Karen's experience was overall 'very positive': 'I was very well looked after. Both my embryos took first time; the doctor said I was in a 5% statistic of it working first time. The hardest part was having to do the injections before you have an egg collection and all of that process.'
Fertility treatment is a costly undertaking. Karen says: 'The banter in my house is, 'I have a receipt for you pair!' It was a financial burden, but when you're desperate, you'd beg, borrow, and steal. My mother-in-law gave us a good handout financially.'
The Government is now subsidising one cycle of IVF for qualifying couples. Egg freezing for fertility preservation is not included in this provision. Irish Life, Laya, and VHI include provisions for egg freezing in some of their plans, typically up to a cost of € 1,000.
Egg-freezing costs approximately €3,000 per cycle and approximately €300 per year for storage.
In Ireland, the storage period is unlimited until the age of 49.
While Irish fertility clinics operate to international standards, there is no regulatory authority or national clinical governance framework for the fertility services sector.
Karen Murphy says the fertility sector has repeatedly called for regulation. In Britain, the regulator is the Human Fertilisation and Embryology Authority.
The necessity of regulatory oversight is apparent, and it becomes even more evident as demand for such services increases and new service providers enter the market.
Click here to read our National Women's Health Survey.
The Irish Examiner Women's Health Survey 2025
Ipsos B&A designed and implemented a research project for the Irish Examiner involving a nationally representative sample of n=1,078 women over the age of 16 years.
The study was undertaken online with fieldwork conducted between April 30 and May 15, 2025.
The sample was quota controlled by age, socio-economic class, region and area of residence to reflect the known profile of women in Ireland based on the census of population and industry agreed guidelines.
Ipsos B&A has strict quality control measures in place to ensure robust and reliable findings; results based on the full sample carry a margin of error of +/-2.8%.
In other words, if the research was repeated identically results would be expected to lie within this range on 19 occasions out of 20.
A variety of aspects were assessed in relation to women's health including fertility, birth, menopause, mental health, health behaviour, and alcohol consumption.
Hashtags

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles


Irish Examiner
2 days ago
- Irish Examiner
Sobering shift: are Irish women changing their relationship to drink?
Are women waking up to the fact that booze may not be our best friend? That, actually, we have been in a long-term toxic relationship with an addictive, carcinogenic drug, one from which we may be slowly beginning to detach? The Irish Examiner Women's Health Survey, conducted by Ipsos B&A, found that women are increasingly taking control of their health and wellbeing, including their drinking. Park runs, saunas, and kombucha, rather than pubs, booze, and hangovers. When asked about their current consumption, the survey found that four in 10 women are consuming less alcohol or no alcohol, and 27% would like to decrease the amount of alcohol they drink (with 33% disagreeing). Another 27% have a drink at the end of the day to relax, although 59% disagree with this. More than half the 1,000 women surveyed, 55%, drink at least a few days every month, with 5% drinking daily. Almost one in five don't drink at all. As we become increasingly more health aware, what's interesting is how gendered our relationship with alcohol is, in part as a result of targeted marketing. Male drinking is perceived as a jolly group activity, social and celebratory, often involving sport; female drinking is presented almost as a mental health resource. Mother's little liquid helper. A sanity preserver, a coping strategy, a reward for all the ragged multi-tasking. Wine o'clock. And we're spoilt for choice: Pink gin, pink fizz, pink wine, pink spirits, pink cans of cocktails. 'For generations of women, booze is a loan shark, one on which millions of females have come to rely,' says Ann Dowsett Johnston, author of Drink: The Intimate Relationship Between Women and Alcohol. 'Over-tired, over-worked, over-anxious, booze is there to lend a hand when you need it most. And over time, when you don't. This is the truth, the painful trajectory of female drinking. 'In many ways, this reliance has to do with booze being the ultimate decompression tool: a culturally acceptable way to unwind from a perennially demanding schedule. Women go toe to toe with men in the workforce, outpace men in post-secondary education, and yet bear the lion's share of the emotional and domestic labour of running a family.' No wonder we drink. Add to this our deeply embedded cultural attachment to alcohol, and you can see how Irish women have ranked seventh heaviest drinkers in the world, according to 2016's Global Burden of Disease Study. No such thing as safe For women's health, there are no safe levels of alcohol consumption, as outlined in recent research published by Harvard Medical School, despite official 'safe' limits set out by the Irish Government, suggesting 11 standard drinks for women per week (it's 14 for men). Consultant hepatologist professor Orla Crosbie agrees that there's no such thing as 'safe' drinking for women : 'Even with moderate alcohol intake, the risks of cancer are increased.' She reminds us that women are more susceptible than men to the effects of alcohol, as we tend to be physically smaller and have more body fat. 'There may also be hormonal reasons too,' she says. 'There is a whole range of physical, mental, and social issues that come with excess alcohol intake. Even within the recommended limits, there's still risk, particularly of cancer. Alcohol can increase the risk of breast cancer, plus cancers of the throat, oesophagus and pancreas. There's also increased risk of heart attacks and strokes, seizures — alcohol lowers your seizure threshold — and of course liver disease.' In terms of mental health, Crosbie reminds us that while we use alcohol as a relaxant, 'in the short term you don't sleep as well, and long term it increases anxiety and depression'. It also has social impacts specific to women: 'There are no safe alcohol limits during pregnancy. And, as alcohol is a disinhibitor, it can lead to unwanted pregnancies.' For older women, 'the impacts can range from people having road traffic accidents to falls, especially as we get older. These can result in fractures or head injuries, which can be devastating.' It can also exacerbate osteoporosis and skin conditions. 'A lot of people who I see with alcohol issues have multi-vitamin deficiency,' she continues. 'If your diet is poor, you can lose muscle mass while gaining fat. And with liver disease, you can retain fluid. Sarcopenia [wasted weak muscle] has a huge impact on morbidity and mortality. 'It's possible to recover,' she adds. 'Overall, mental and physical health can be improved — the key things are nutrition, time and abstinence.' Sheila Gilheany, CEO of Alcohol Action Ireland, says the increased risk of cancer arises at 'relatively low levels' of consumption, one to two drinks per day. But even knowing about the negative health and social impact of alcohol, cutting down or stopping can be particularly hard in a culture where you have to justify not drinking. Where drinking is so normalised that not drinking is regarded with suspicion. 'Our drinking culture is very much set by the alcohol industry through its saturated marketing,' says Gilheany. In the past, alcohol marketing targeted men — if women were present, it was for decorative purposes. Remember the Harp advert, 'Sally O'Brien and the way she might look at you'? Nobody was trying to sell Harp to Sally. This has changed, as the drinks industry seeks to close the gender gap and boost its profits. 'The alcohol industry now deliberately targets women with dedicated marketing strategies,' says Gilheany. 'Traditionally, women have consumed less alcohol than men, and so the industry sees a significant market opportunity. Previously, women appeared in marketing campaigns more as an adjunct to men's drinking. 'Marketing strategies now include a range of products which are designed with women in mind — literally pinking the drinks,' says Gilheany. 'Other common themes are empowerment, sponsorship of women's sports, and aligning with women's issues. For example, she notes that multinational alcoholic beverage company Diageo has supported fundraisers for breast cancer research in the US. 'It's particularly ironic given that one in eight breast cancers is caused by alcohol.' The drinks industry, she adds, is strongly opposing the introduction of Ireland's cancer warning labelling on alcohol products. Pic: iStock Cultural changes However, the 0.0% drinks aisle seems to be expanding. Where once non-drinkers had a choice between fizzy water and fizzy pop, these days there's a plethora of grown-up, alcohol-free options that actually taste good, from beers to prosecco to de-alcoholised spirits. Is being able to join in without the prospect of a hangover a cause for celebration? Or does the expansion of the 0.0% aisle in the supermarket not quite reflect reality? '0.0% alcohol drinks make up a very small percentage of the overall alcohol market — around 1%,' says Gilheany. In 2023, 0.0% beer products made up around 2% of the beer market in Ireland and 0.0% spirits made up around 0.5% of the spirit market. 'While this market is growing, there is very little evidence of an alcohol substitution effect — people may be consuming these 0.0% products as substitutes for soft drinks, or in addition to alcohol products. 'For example, Heineken has had a campaign about drinking 0.0% beer after a gym session or at lunch time — occasions when alcohol might not have been drunk. 'Given how small the 0.0% spirits market is, it seems unlikely that this is a major contributor to any changes in women's drinking.' Cultural change takes time. There was a time when Coca-Cola contained actual cocaine, when laudanum was freely available, when snuff was fashionable, and when smoking was sexy. Until recently, we were told Guinness is good for you — including if you were a pregnant woman in need of iron — and that red wine is good for cardiovascular health. We know now that this is simply not the case. But given the collusive, collaborative nature of alcohol as a drug and its vast profitability, we remain reluctant to let go of it, and the industry remains reluctant to stop flogging it to men and women. Gilheany would like better labelling, similar to that on tobacco products, in an effort to pierce our denial. 'The minister for health should ensure that Ireland's alcohol labelling regulations are not delayed in any way from their start date in May 2026,' she says. 'These include warnings about alcohol and liver disease, cancer, and not drinking during pregnancy.' Alcohol is not a risk-free product. Nor is it essential for everyday life. It's not essential at all. That's a fact not lost on the four in 10 women in the Irish Examiner Women's Health Survey, who are consuming less alcohol or no alcohol at all.


Irish Examiner
2 days ago
- Irish Examiner
Cooling effect of free HRT offers relief to women
Irish women take their hormonal health seriously. The Irish Examiner National Women's Health Survey found 45% of premenopausal women said they would seek their GP's advice when they start having menopausal symptoms. Some 10% planned to get help from other healthcare professionals. Previous generations weren't as proactive. Half of the women who have experienced menopause didn't ask for any medical help, and 56% of women aged 65 and over went through menopause without healthcare. Loretta Dignam, who was 56 when she founded Ireland's first dedicated menopause clinic, the Menopause Hub, in 2018, says younger women are more likely to take action because they are more informed than their mothers and grandmothers. 'Even when I set up the Menopause Hub, very few people were talking about menopause,' Dignam says. 'But, since then, brave women have started a national conversation. Now, we all talk openly about menopause, and young women know what's coming down the track.' Menstrual trackers and other health apps are another reason why younger women are more aware of their hormonal health. 'They are more educated than we ever were,' she says. 'They will enter menopause forewarned and forearmed.' Deirdre Lundy, clinical lead of the Complex Menopause Clinic in the National Maternity Hospital in Dublin, says there will always be a cohort of women for whom menopause is a gentle transition that requires no medication. 'That could explain why some of the women in the study didn't consult doctors,' she says. 'The impact of menopause is so individualised; some are mildly affected while others are devastated.' About 80% of women experience menopausal symptoms, while 20% don't. Of those who do, about a third have severe symptoms, which range from sleep disturbance to joint pain, mood swings, and recurrent urinary tract infections. 'In the past, they might have felt they had to put up and shut up,' says Dignam. 'But they are no longer suffering in silence.' Lundy also wonders if the disparity between older and younger women's attitudes might stem from the misrepresentation of HRT studies in the early 2000s. HRT had been prescribed as a treatment for menopausal symptoms from the 1940s, but the later findings of the Women's Health Initiative in the US and the Million Women Study in Britain suggested it increased women's risk of breast cancer, clots, and strokes. This risk was subsequently disproven, but doctors remained reluctant to prescribe HRT. 'As a result, women know that even if they did seek help, the response would probably be: 'HRT will give you cancer',' says Lundy. 'So why bother seeking help at all?' She describes the situation today as 'light years ahead'. 'Women and their doctors are better informed and know HRT can help,' she says. 'And we have six free clinics that provide women with any specialist help they might need.' Ireland leading the way Clare Cromwell, a menopause specialist at the Mater Private in Cork and a co-chairperson of the Menopause Society of Ireland, identifies the recent introduction of free HRT as another major step forward. 'Having it freely available removes any financial barriers that may have prevented some women from benefiting from HRT,' she says. The scheme may offer an opportunity to further our understanding of menopause. Cromwell says: 'Data from the women who register for the scheme could be tracked and used for research to influence future policy on women's health.' However, according to Laura Cullen, a Bantry-based GP and director of women's health at the Irish College of General Practitioners, the scheme is not entirely free: 'It doesn't cover the cost of menopause consultations. These are often complex and can involve multiple consultations over several months. The HSE doesn't resource this.' Cromwell also cautions against focusing on HRT to the exclusion of other treatments: 'There are women who can't take HRT, particularly women who have had breast or other hormone-induced cancers. Their treatment can often induce menopause with severe symptoms, which can only be treated using non-hormonal medication. We shouldn't leave them out of the conversation.' The Government's decision to make HRT available free of charge is one of the reasons why Dignam now ranks Ireland as a global leader in menopause care. 'We and the UK are in the top echelons when it comes to education, medical services, menopause training in the workplace and policy development overall,' she says. 'The US and continental Europe are years behind us.' This doesn't mean there isn't more to be done. The Irish Examiner National Women's Health Survey found that when women did seek medical help, 22% rated the professionals' understanding of hormonal issues as poor, and 21% said the information they received was poor. They were more likely to be critical of male GPs, with 24% ranking the care they received from male GPs as poor, compared to 15% who attended a female GP. Allocating more time and funding for GPs to upskill in menopause care could help tackle this problem, says Cromwell, who added: 'Other healthcare professionals, such as physiotherapists and psychotherapists, should also be trained to recognise menopause symptoms, such as pelvic floor problems and mood issues, when they present.' Cullen suggests that a standardised mid-life health check for women would further improve menopause care: 'Menopause is a great time for women to assess their overall health and get informed about the steps they could take to keep themselves healthy in their post-reproductive years. Oestrogen levels become negligible in the 10 years after menopause, and — as it's known to be protective for heart and bone health — women need to especially look at risks in relation to conditions like high blood pressure, diabetes, osteoporosis, and ischaemic heart disease.' Dignam has already called on the health minister to introduce such a health check: 'It would help in so many ways,' Dignam says. 'It would educate women about menopause and the proactive steps they can take to protect their long-term health. It would also ensure early detection and treatment of medical conditions. We know that women live longer than men, but they do so in poorer health. A midlife health check would enable them to live fuller, healthier lives post-menopause.' Five years of 'pure hell' Tina Brennan: 'My family and friends were great. So were the people at work, always telling me to go home and rest whenever I felt unwell.' Photo: Gerry Faughnan Tina Brennan wonders if she would have had heart problems if she and her doctor had known more about menopause when she first developed symptoms 10 years ago. The 59-year-old civil servant, from Roscommon, started getting palpitations in her late 40s. 'I'd suddenly feel so unwell I'd think I was going to pass out,' she says. It took five years and countless doctors' visits before a menopause specialist told her that hormones caused her symptoms. 'Those were five years of pure hell,' says Brennan, who often felt dismissed by medics. 'At one point, I remember asking if my symptoms could be menopause related, and the consultant wouldn't even entertain the idea, telling me that women blamed everything on menopause.' A decade later, Brennan's symptoms are finally under control. 'I take medication now, but I question if taking HRT early on might have helped me,' she says. 'I did try it for a while, but I'd had palpitations for years by that stage. It was probably too late.' She considers herself lucky to have had support during those tough years: 'My family and friends were great. So were the people at work, always telling me to go home and rest whenever I felt unwell.' Her employers now run lunchtime seminars on menopause. She says: 'I think that will mean the next generation of women will know more about it. The awareness of the impact menopause can have on women's lives simply wasn't there when I went through it.' Sleepless nights Kathleen Ormond was in her early 50s when she suddenly stopped being able to sleep. 'I'd be lucky to get two hours' sleep a night,' says the now 69-year-old, from Wexford. Mood swings accompanied her subsequent exhaustion. Ormond had little patience with her family and experienced bouts of road rage. Eventually, she realised her problems could be due to her hormones. So she asked a doctor about taking HRT. However, she was flatly dismissed. 'A female GP told me that it would be like using a sledgehammer to kill a fly,' says Ormond. 'She gave me sleeping tablets instead.' Another sleepless year was to pass before her daughter recommended she see a menopause specialist. 'What a different experience that was,' says Ormond. 'She asked questions and listened to my answers.' She also gave her a prescription for HRT, which had what Ormond describes as'incredible results'. She was able to sleep again. Her mood lifted: 'It even improved the condition of my hair and skin.' Her advice to other women is to speak up and get help: 'I couldn't continue living the way I was when my symptoms were at their worst, and my family found it hard to live with me too. 'But going for that second opinion led to me finding a solution to my menopause problems.'


Irish Times
3 days ago
- Irish Times
‘My wife and I were excited for our first holiday without kids in 20 years. Then I started showing signs of fever'
We have highlighted the value of travel insurance on many, many occasions on this page and we do so once again now a result of what can only be described as a very unfortunate situation a reader called Ruairí has found himself in. He and his wife were due to take a mini-break to Dubrovnik in early June and booked the four-day jaunt with Love Holidays. 'We were, needless to say, beyond excited about our trip away together for it would have been our first holiday away without our four kids in 20 years.' A few days before they were due to leave Ruairí's knee started swelling and he 'started to show signs of fever by that afternoon so booked myself in to a Doctor on Call who subsequently sent me to A&E.' READ MORE It turned out that he had something known as bursitis – a painful build up of fluid on the knee, Dr Google tells us. [ Travel insurance and car hire for your holiday: An essential guide Opens in new window ] It was not a mild case however and he had 'a very serious infection running through my body that the medics fought hard to keep under control over the coming week'. While he was in hospital his wife contacted Love Holidays to see if they could move their holiday to a different time or be reimbursed 'but they said that we were within the 5 day grace period so therefore we weren't entitled to it. They did offer what they called a refund, with applicable fees, which left us with merely €130 out of the €1200 payment,' he says. 'Sadly we didn't have travel insurance, and we are devastated to have lost out on both the holiday and the money. But now as I'm coming in to better overall health it's hitting hard the loss we have endured and the lack of humanity in the whole process that was completely out of our hands,' he says. He says, 'Love Holidays were not in any way empathetic to our situation and my wife tried all she possibly could while her husband was in a pretty serious state of health throughout last week. I know this is probably a clean-cut case of 'read the small print' and I'm really clutching at straws here, but we are a struggling family with limited funds and had to work a lot of extra hours to make the short trip away possible so €1200 to us is a substantial amount of money and I'm sure it's a drop in the ocean for Love Holidays, who realistically could have allowed us move the holiday to a different time whilst still using their service and could also have had the time to fill the apartment we were supposed to avail of. ' Now we do have huge sympathy for Ruairí and his wife and would be heartbroken if we found ourselves in such a situation. Unfortunately, it is not uncommon for airlines and travel companies to behave in the way Love Holidays have in this instance and the point they will all make is that while this is an exceptional and unfortunate circumstance for our reader, people with travel plans do fall ill with serious and sometimes not so serious conditions all the time. In short, it is a common enough thing which is why travel companies tend to adopt a fairly strict approach to refunds except in the case of death and very, very serious health issues when the often show more sympathy. In any event, we did put our reader's case to Love Holidays to see if anything could be done to help him out. We contacted Love Holidays and while it was sympathetic to our reader's situation, a spokeswoman said there was little but could do for him. As we said she points out that it is 'important that customers purchase travel insurance as soon as they book their holiday to ensure they are covered for unforeseen circumstances that may affect their ability to travel.' She said that if its customers do not have travel insurance and can not travel it will 'refund all elements of their holiday that offer free cancellation and waive our standard cancellation fees. We will also try to secure a refund for any non-refundable elements (usually flights) from our suppliers, however this is always at the suppliers' discretion.' However, she said that in this instance the timeframe was very short and it was contacted three days prior to travel, 'at which point the entire holiday was non-refundable. We do not offer free cancellation or amendments within five days of travel due to the refund and amendment terms of our suppliers.' She said a small portion of the trip could be refunded and the Love Holidays customer service team 'is reaching out to them to ensure it is processed'.