UK's busiest airport to cut queues to less than 5 minutes - but it will push up fares
The UK's busiest airport has pledged that 95 per cent of passengers will pass through security in under five minutes by 2031.
Heathrow is also planning to redesign its terminals to improve the passenger experience by creating 70,000 sqm more space for travellers, reports The Times.
Terminals 3 and 5 are also set to get more shops and restaurants while the airport has pledged that 99 per cent of bags will arrive in time due to new technology.
The airport said the technology would mean that 1.25 million fewer bags ended up lost.
Heathrow's new plans will form part of a £10bn investment to upgrade the passenger experience at the major airport.
However, airlines have warned this could push up flight prices for consumers.
Heathrow is reportedly planning to increase the landing fees it charges airlines by 17 per cent.
Airlines have claimed this will have a knock-on impact on plane passengers who will face higher prices for flights.
But Thomas Woldbye, Heathrow's chief executive, said the airport requires investment to 'compete' with other 'global hubs'.
He said: 'We're making good progress on our strategy to become an extraordinary airport - having become Europe's most punctual major airport so far this year.
'But our customers want us to improve our international rankings further, as do we.
'To compete with global hubs, we must invest. Our five-year plan boosts operational resilience, delivers the better service passengers expect and unlocks the growth capacity airlines want with stretching efficiency targets and a like-for-like lower airport charge than a decade ago.'
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