Air India flight to Delhi delayed by over 7 hours after tech glitch
It, however, lead to an altercation between the passengers and AI ground staff.
Several passengers gathered at the AI counter and started arguing with the staff as some queued up to cancel or reschedule their tickets.
An AI official said those who cancelled their tickets were given full refund, while no charged were added for rescheduling. Air India also arranged for food for those who chose to wait, added the official.
Ajay Gupta, a passenger, said after the Ahmedabad plane crash, AI has become more vigilant, leading to frequent cancellations and flight delays. This is ruining the name of Tata, he said.
Another passenger, who had to catch an international flight from Delhi, said he missed it owing to the last moment cancellation. "I suffered a significant financial loss as AI did not provide any alternative solution," he rued.
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