L&I assists thousands with unemployment compensation claims

Yahoo

02-06-2025

Jun. 1—WILKES-BARRE — Now in its third year, the Pennsylvania Department of Labor and Industry's (L&I) UC Connect program continues to provide essential, in-person assistance to Pennsylvanians looking for help navigating the Unemployment Compensation (UC) system.
Since its launch in May 2022, UC Connect has helped more than 106,000 Pennsylvanians resolve claims, navigate eligibility issues, and connect to community-based resources, helping more than 700 people in April 2025 alone.
Offered at PA CareerLink locations statewide, UC Connect appointments are tailored to claimants who lack reliable internet, are unfamiliar with digital systems, or need language support. With sustained demand for in-person help, L&I has embedded UC Connect into its long-term customer service model.
"As UC Connect enters its third year, it remains a necessary and effective tool for delivering unemployment services equitably," said L&I Secretary Nancy A. Walker. "In-person support ensures that no Pennsylvanian is left out of the system simply because they don't have access to broadband or need help understanding the process. L&I has expanded UC Connect's services and took the initiative statewide, and it's clear that our efforts are making a difference in delivering faster, better service for Pennsylvanians."
After initially launched as a pilot program in 2022, UC Connect was made a permanent service through bipartisan investments in the 2023 — 24 budget, enabling L&I to hire more than 380 UC interviewers to expand service delivery across Pennsylvania.
Unemployment Compensation system update
The Department first eliminated a backlog of 40,000 claims from the pandemic era — each requiring case-by-case review — within seven months. The Department then shifted focus to scaling up staff, reducing wait times, and improving access for all Pennsylvanians.
Key service highlights from April 2025 include:
—Average call wait time was reduced to 18 minutes and 56 seconds.
—5,321 live chat sessions were completed—an increase from the same time last year
—44,077 new UC claims were filed
—$157 million in UC benefits was paid to 99,518 individuals
—86,616 helpline calls were answered
—13,965 email inquiries were processed
—709 individuals received in-person assistance through UC Connect
Since the beginning of 2025, L&I has paid out $784 million in UC benefits to more than 483,000 individuals, responded to 361,258 helpline calls, and provided 3,112 UC Connect appointments.
Risk-limiting audit of 2025 primary election begins
The Department of State this week began Pennsylvania's statewide risk-limiting election audit (RLA) of the May 20 primary.
"This is our sixth statewide risk-limiting audit since the 2022 general election," Secretary of the Commonwealth Al Schmidt said. "RLAs are proven to be the highest standard of comprehensive election audits because the RLA process provides a statistically sound, scientific method for confirming, with a high degree of confidence, that the reported outcome of the audited election is accurate."
Schmidt said 10 Department employees took turns rolling 10-sided dice to deliver the random 20-digit "seed number," which is used to determine which batches of ballots counties will audit over the next several days.
A random-selection drawing on May 23, resulted in the selection of the contest for the Republican nomination for Judge of Commonwealth Court for this RLA.
During the audit, county officials will hand-tally the randomly selected ballot batches, then compare those vote counts to the original machine counts for the selected race. Known as a "batch comparison" type of RLA, this pre-certification audit can confirm whether counties accurately tabulated paper ballots so that a full hand count would produce the same reported outcome.
The RLA will be carried out in addition to the 2% statutorily required review that counties must perform after each primary and general election in Pennsylvania. For that review, county officials are required to conduct a statistical recount of a random sample of at least 2% of all ballots cast, or 2,000 ballots, whichever is fewer.
Counties must complete the RLA by June 5, and they must certify all election results to Schmidt by June 9.
Fetterman joins push to return stolen art to Holocaust survivors
U.S. Sen. John Fetterman, D-Braddock, is pushing legislation to help survivors of the Holocaust and their families reclaim tens of thousands of pieces of artwork stripped from them by the Nazis.
The bill, sponsored by Fetterman and a bipartisan group of lawmakers, attempts to smooth the legal process for these survivors or their heirs as they petition the courts for return of the art, according to a news release.
Though Congress passed a bill with the same aim nearly a decade ago, some museums, institutions and governments have stonewalled and battled families in their reclamation efforts, Fetterman's office said.
"Some 80 years after the Holocaust, we have a moral responsibility to do right by the victims of these atrocities and their families," Fetterman said in a statement.
The proposal extends the original Holocaust Expropriated Art Recovery Act, which is set to expire at the end of 2026. Recognizing the difficulty of tracking down artwork stolen during the Holocaust, Congress in 2016 passed the act to give families six years to file a legal claim for a piece after they've located it.
The new bill backed by Fetterman also seeks to make sure families' court claims get fair consideration on their merits rather than being dismissed over technicalities, the release stated.
During the Holocaust, Nazi Germany seized hundreds of thousands of pieces of artwork from Jewish people. While the U.S. and other allied nations have tried to restore these valuables to their rightful owners, more than 100,000 pieces still have not been given back, according to Fetterman's office.
Fetterman is co-sponsoring the bill introduced by U.S. Sens. John Cornyn, R-Texas, and Richard Blumenthal, D-Connecticut.
DCNR: Free menstrual products available in 68 state parks
Department of Conservation and Natural Resources (DCNR) Secretary Cindy Adams Dunn this week was joined by First Lady Lori Shapiro and members of the Governor's Advisory Commission on Next Generation Engagement to announce a new initiative that makes free menstrual products available in 68 state parks across Pennsylvania.
The products are now stocked in park offices, visitor centers, and environmental educational centers at participating parks, offering a convenient and essential resource for visitors.
Signage in English and Spanish helps park-goers locate where products are available. This effort is part of the Shapiro Administration's broader work to make public spaces across the Commonwealth more accessible and supportive for all.
The announcement coincides with Menstrual Hygiene Day — highlighting the importance of addressing period poverty through public policy and access.
"I've been so inspired by all the young women I've met who are making their voices heard and starting conversations on period poverty — talking so comfortably about something that, for so long, has been a taboo subject," said First Lady Shapiro. "Thanks to them speaking up, Pennsylvania has taken some major steps to ensure more women have access to basic hygiene supplies throughout the day. I want everyone to be able to enjoy their time outdoors, and DCNR's work to get free menstrual products in the bathrooms and visitor offices of our state parks is critical to making our outdoor spaces welcoming to everyone."
"No one should have to cut an outdoor adventure short because of their period — DCNR has you covered," said Secretary Dunn. "We are committed to creating inclusive, welcoming outdoor spaces — and that means meeting people's basic needs without stigma or barriers."
DCNR will evaluate the program's success and expand it to additional park locations in the future.
Reach Bill O'Boyle at 570-991-6118 or on Twitter @TLBillOBoyle.